In February of 2017, I met with Mr. Rassman for advice on a custody agreement between myself and ex-husband. We agreed to work together and I paid Mr. Rassman in advance. A custody agreement was drafted within a week but was not served to my ex-husband until the end of May, despite multiple email and phone requests. Once the agreement was received by both parties, we requested it be revised. I contacted Mr. Rassman multiple times for the draft to be revised in order to be signed and submitted to the court. Mr. Rassman failed to respond or file the final agreement. In Sept 2017, after being ignored, I requested to terminate our contract and for Mr. Rassman to provide me with an itemized bill of his services. An itemized bill or refund was never provided. I continued to send automated emails requesting his communication until January 2018 when I filed a civil complaint against Mr. Rassman. A court date was set and prior to entering mediation, Mr. Rassman asked to speak in private. I agreed to his request. Mr. Rassman requested another opportunity to fulfill his commitment, which I regretfully agreed to. I dropped the civil complaint and began working with Mr. Rassman again. In Sept 2018, we finalized a custody agreement between myself and ex-husband. In November 2018, a signed copy of the final agreement was signed and returned to Mr. Rassman to be filed. After a month, I began requesting a copy of the finalized court document. Mr. Rassman informed me he would mail me a copy but I never received a document from the court or Mr. Rassman. Finally in March 2019, I called the court prothonotary to request the status of a custody agreement. At that time the court informed me the only file under my last name was a divorce decree and no custody agreement had ever been filed. I contacted Mr. Rassman numerous times without response. In April 2019, I filed another civil complaint against Mr. Rassman requesting a full refund. Another court date was set and Mark Rassman signed the certified letter acknowledging this date but he failed to show in court. So today, more than 2 years later I still do not have custody agreement, I have not be reimbursed for services not provided and I still have not heard from Mr. Rassman. read more
