No one can deny that Habitat is a place of good taste. You might deny it if you were a sultan or…read moresomething or one of those weird shirking consumer good types, but most people would agree Habitat rocks. I like this store because it has beautiful bedding and faux fur throws. I like this store because it doesn't abuse colour and has nice terra cotta robes. I like this store because it has two floors and sells a multicoloured owl (for 35.00?!). I like this store for the glasses, for the laid out rooms with lime paint ( and I hate Lime but it works here). I like Habitat for it's naff prints for your wall. I like it for rugs and bumpy sofas that are comfortable yet slightly ill fitting. Yes, I'll be richer one day and shop at Habitat. I'll live in West Hempstead and be raw and bleached regularly. Hope is alive.

Having the luck of staying close by on Finchley Rd, we passed by the O2 Centre every day. We did…read moreof course enter Habitat every day to look at the great home decor and furnishings. Unfortunately we can't bring funishings back with us, but we did however find great articles for around the house. Why would we travel with these items from the UK to the USA? Well, they were beautiful and get this, even with the dollar to pound conversion ... cheaper than we can get here. It is true! Pretty and not pricey. I love it!

Good value beds that are very well crafted. We also brought…read morea Mattress which again is excellent quality. Staff in-store were very helpful. Would buy from here again.

We brought one of their standard beds online for the spare room…read more It was delivered within days which was quite impressive. The bed itself is of a far better quality than we expected considering we brought a standard one and fits the room perfectly. The cost of the bed was very affordable too. Would buy from there again.

Seven Months, One Defective Sofa, Zero Accountability - Shockingly Poor Service from Natuzzi UK…read more In June 2024, I purchased a sofa from Natuzzi Tottenham Court Road for over £5,800, expecting premium quality and aftercare. What followed was seven months of stress, failed appointments, and appalling customer service. August 2024: The sofa was delivered. I immediately noticed a defect -- visibly tight, stressed stitching on the seat cushion that looked as though it would split. September: I raised the issue. I was told the cushion would be replaced. Instead, I received a sheet of loose leather in the post -- with no explanation, no appointment, and no professional service. December: Castelan, Natuzzi's service provider, sent a single technician for a job that required two. He left without doing anything, saying the repair was mis-assessed. January: Natuzzi offered me £300 compensation for the defective product and months of disruption. I rejected it as completely inadequate. I also reiterated that the repair could not take place in the room where the sofa was due to space and fragile items. February: I was told a technician would come in mid-March. I responded immediately that I would be abroad that week. No one followed up. March-April: I chased repeatedly -- five times -- before getting any kind of reply. In the meantime, the staff member handling my case left the company without notice or handover. April 2025: Today was the final straw. I cleared my schedule and took time off work to accommodate another repair attempt. While the movers (engaged by Castelan or Natuzzi) eventually arrived, they were not coordinated at all with Castelan, and I had to personally manage all logistics on the day -- despite having made Natuzzi aware in writing that this must be handled properly. Castelan then arrived in two separate vans, failed to plan for parking in central London, refused to proceed with the job, and left without doing anything -- again. This is not an exaggeration -- this is seven months of reality. A defective sofa sold as new. A sheet of leather posted to my home instead of a professional repair. Multiple failed appointments. Time off work lost. Me managing all logistics. No replacement, no refund, and a flat £300 offer for months of disruption. This is beyond poor service -- it's a complete failure of product quality, aftercare, and brand responsibility. I am now filing a formal complaint with the Furniture & Home Improvement Ombudsman, and escalating to Natuzzi global leadership. If you're considering Natuzzi UK, ask yourself: Do I have time to manage my own repairs, follow up for months, take time off work, and coordinate between multiple incompetent contractors - just to get a sofa fixed? If the answer is no, shop elsewhere.

Complaint ongoing due to broken mechanism on recliner sofa. Had engineers visit 3 times and each…read moretime the replacement part fails. Last engineer said it wasn't possible to fix and issue with the actual sofa. Been back and forth with Natuzzi, Calligais & Designer Sofas. Been given names of people in customer care, directors and they listen and promise call backs and never reply. All this for a broken sofa. Hours have been spent on this and no replies or ownership taken.