We booked this company for our daughter's 8th birthday party yesterday. The website is very good and promotes them as professional DJs experienced in kid's parties. In advance we were asked what floor of the building the party was and if there was a power source but nothing more specific. We were told they would arrive at 3.15pm and they had asked us to get the guests at 3.45pm for a 4pm start. They actually arrived at 2.30pm when we had only been in the hall 15 minutes and were busy setting up.
There was no greeting or introduction, however there was immediate moaning about access as they were not able to get the van right to the door and a few minutes later more moaning about the location of the available sockets. There were 2 gentleman, one was elderly and the other younger, neither of them were smartly dressed or in any sort of recognisable "uniform", we perhaps expected something brightly coloured or a T shirt with their logo on or for them both to look like they were representing the same company. Any questions we asked i.e about what music they were going to play were not met enthusiastically, almost as if how dare we ask about our own daughter's birthday party. It would have been nice if they had actually come to seek our opinion on what we thought she would like rather than us have to go to them and get a surly response. They were perhaps upset that we hadn't provided more help to bring in equipment but as mentioned we were still setting up the rest of the party and at that point only 2 of us there as they were 45 minutes early (although don't get me wrong I'd rather early than late).
To be fair they had lots of good equipment and the party went very well music wise and they certainly engaged the children for the duration of the party and but that part of it was ruined by the attitude particularly of the younger man towards us. He was unfriendly bordering on rude, we expected someone friendly and polite. He went out mid way through for a cigarette which I did not think was entirely professional. We were asked about smoke alarms and whether they could use the smoke machine and we said no as it was a school hall and undoubtedly there would be smoke alarms, it was implied that previous people had turned smoke alarms off but we would have been unhappy to do that as safety would have to be a priority. Also the older man was chatting on his mobile phone which was clearly heard by all during the gaps in music for the party games at one point.
At the end of the party my husband and 2 brothers helped them carry all the equipment back outside although there was still more moaning about the distance even though they weren't carrying the stuff. I had provided a bag of prizes which they could not possibly have used all of and they conveniently took this with them despite me saying I would have any remaining items back. They left without so much as a goodbye.
So all in all good music but completely unprofessional looking and downright unfriendly. I don't think it would be too much to ask to appear smart and smiley! All the testemonials on their website are great ( as you would expect) I just hope this helps someone else from booking them and being disappointed. If you want good music but don't care about the appearance then I would recommend them for the music alone but personally I think the whole package is what you pay for and we felt rather let down. read more
