BEWARE OF BAIT AND SWITCH! I noticed two days ago that my drip water system was stilling running when I got home from work, which was odd because it should have shut off earlier in the morning. I assumed it was a valve issue, but wasn't 100% sure. I found LandTeck on Yelp and they had 4.5 stars and good user reviews. I call them up and schedule an appointment for between 9-10am on Saturday. I assume at this point that everything will be good to go, but was I ever wrong. Let the nonsense begin...
I get a message on my cell phone at 7:45am Saturday morning saying that the guy who was coming over to fix my system at 11am (not the time we had set the schedule for, but he was coming early so what did I care) had finished his previous appointment early and would be at my place around 8am. Not long afterwards Fernando shows up. He's a younger guy, but he's friendly so I don't think too much of it. However, I look over at the door of his truck and it says in big letters "Las Vegas Irrigation Repair", but in the lower right it says LandTeck. First red flag. I remember seeing Las Vegas Irrigation Repair on Yelp when I was doing my initial search for a company to help me fix my drip system. Las Vegas Irrigation Repair had only a 3 star rating, which is why I didn't call them. Second red flag. I explain to Fernando what's going on and he doesn't even check my system or see if it is something to do with the system control in the garage. He just tells me that it will be $245 to repair the issue. I told him that was more than I was expecting to pay. HIs response, "Well it's Saturday. I'm sure we can work something out. Pay me $180 cash and I'll do the repair." Third red flag. At this point the whole situation seems a bit shady, so I thank Fernando for his time and decline the services. Fernando then proceeds to tell me that it will be $45 for the service call. Fourth red flag. I almost found it comical that he had the nerve to say that to me especially since I was never told by the girl that I scheduled the appointment with that there was a service fee. Mind you Fernando had not even been at my house for five minutes and didn't even inspect my system, but will try to charge me for a "service fee". I told Fernando that I would't be paying the service fee. He immediately gets on the phone with his boss and then proceeds to tell me that he would't charge me the fee, but the lowest price he could offer was $150 to make the repair. I told him no, so he finally left.
I was pretty dumbfounded at this point, not to mention irritated by the whole situation. This was a clear case of bait and switch, which I'm considering reporting to the Better Business Bureau. I decided to then find someone else to fix my system. I called Affordable Sprinkler Repair and spoke to Chris the owner. I explained the situation and Chris tells me that it sounds like the valve, but he would have check the system out completely to determine the cause. Weird, someone that actually wants to check out my system before he tries to charge me. Chris also told me that it would be $50 for the service call and $50 to replace the valve. However, if they determined that it wasn't the valve, then I would't be charged the service fee and they would give me a free estimate to fix whatever was causing the problem. Now this is how service from a professional company/business owner should be offered. Chris hasn't done any work for me as of yet, they'll be here in a few hours, but the level of service has already been 100x better than what I received from LandTeck/Las Vegas Irrigation Repair.
I will be posting this review on both LandTeck's Yelp page as well as Las Vegas Irrigation Repair's Yelp page, since apparently they are the same company. BUYER BEWARE!!! read more