I had Rapid Cleaning come for a move in cleaning service. We gave them a list and was quoted for 3 people for 2-3 hours and it ended up being 3.75 hours. They were also an hour late for the service. That I don't mind per se. I just wanted good service and a thorough job. Some of the items from the list was missed and not all the areas cleaned were as well cleaned as I would like. I ended up going over 90% of the space again. Maybe I have high standards. But since I'm moving into a new home and it's the first time I hired a cleaning company, of course my expectations are high. It wasn't even a very big home too (just a condo townhouse) and the place wasn't trashed, it was just dirty so I am surprised it took so long. I give them a 3 star instead of 2 star because I can tell they tried. They came from another job and it was late afternoon early evening already so they must have been tired. I figured for a really thorough job up to my kind of standard it would probably take 5-6 hours or so. I think they are more suitable for routine cleaning and may not be the best choice for move ins and outs. read more

Fernando and his team are excellent. They are truly about customer service and ensuring you are happy with your cleaning. I've tried several independent cleaners and cleaning services before and I am very happy with Rapid Home cleaning service. I started with Rapid many years ago and made the mistake of changing due to price. Unfortunately price came with the service you received. After many attempts at finding the right match, I came back to Rapid. They are timely, professional and always make an effort to get to know your family and home. My dogs love the crew that comes in. The scheduling is also quite good. Many of the other cleaners I've had could never work with my requests for days but Rapid was able to accommodate right away. Overall I'm pretty happy with Rapid. read more

Great service. Fernando goes out of his way to ensure he delivers the service you need. (Even getting on a ladder and changing ceiling light bulbs when I couldn't) Highly rcommended! read more

A client for 5 years. They cracked a mirror in my powder room that they promised to replace. We spent tens of thousands renovating our upstairs and they scratched two more mirrors. I sent them pictures and invoices that they said that they would submit to the insurance company. After no response from emails I had to chase them. They are now refusing to replace the damaged mirrors. Service has steadily gone downhill, as I patiently waited for them to send someone to deliver what was promised. Every visit was an issue and they expected me to correct their employees. (Their person that cleaned the washrooms did not wipe/disinfect the countertops!) After our renovation, they increased the price but they never completed the service as agreed. Usually a company will send someone to fix the problem - not this company! One of employees was even caught taking things from properties and a police investigation was launched. Terrible communication and terrible service. Do not hire this company! read more