The best drying team in the business! Micheal, Keane, and Stan came quick and got right to work to fix our water damage in Ellisville! The team was able to help us create a plan to identify the source of the water and get it dry quickly. Unfortunately we had to pull up our flooring and do some demolition to our walls to access all the water but they did that in less than a few hours . I was grateful they disposed of all the damage materials. It took a lot of equipment to get us back to dry but the noise was not too bad with our doors closed. I am thankful to be dry, sanitized, and mold free. The 3 gentlemen were able to explain every step of the process and keep us informed on what it takes to stop water damage in our Ellisville home. The quick response and quality of the job was all for a great value! I thought the water damage was going to cost me an arm and entire leg, but this team is the real deal. I will be calling them back in case of any other emergency and referring them to everyone. read more

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They showed up in a couple days after being called, so not too bad. Then is got bad. they would show up for a day and get some things done and then call and say they had an emergency and then not show up a couple days, later when they showed up do some work, they would leave the wet carpet and debris in the basement. Would call and not show up for a week. finally got all the wet carpet, padding and drywall. They started in 2nd week of March and finished in later April. They would ask if they could leave some equipment behind, so they did not have to drag it around, and then charge me for it being stored at my house. Also, they never quoted a price until they found out how much insurance was covering. When they found that out they got a contract out to us at the end of the work instead of upfront. I feel that they took advantage of a situation and inflated their prices knowing how much insurance would cover. I would never recommend or even come close to using this company ever again. read more

The team that came and worked on my flooded floors was excellent! Eric and Dallas, along with their boss Grant, were all so skilled and professional while also making time for the difficulty I was having accepting that my floors couldn't be saved. They were so personable, kind, helpful, funny and engaging that it made what was set to be a very negative experience way easier and even a little fun! read more

Grant's team of Ned, Eric and Dallas knocked it out. They came out the morning after I called and immediately got to work. They tore out or cleaned everything that was ruined in less than a week. Eric came back to do some extra cleaning that I requested and did a great job. Everyone was polite and professional. I would use Rapid Dry again without hesitation. read more

Grant, Eric, and Dallas all were great to work with. Rapid dry responded to my after hours call about my basement seeping water. They came out first thing the next morning, located the issue and began remediation right away. Great team and company to work with. read more

Rapid dry was the first company I called to help me out with my flooded basement the owner grant was so professional and came out within an hr of me calling I explained what happened and started the drying and cleaning process he sent his workers the next day Erick and Dallas they where so professional they answered all my questions they explained everything they where doing at every moment, great service rapid dry thank you read more

My experience was great with this company until today. They came out at the end of September, messages I have is September 25th, but not 100% sure on the actual date they came out and completed demo. Long story short, we had a bad experience with our insurance adjuster at our insurance company. Keep in mind, that I had kept Grant informed every step of the way of this process. The lady that was helping us was either fired or quit, which delayed our claim being approved. We waited a couple of weeks, trying to get in touch with our adjuster to see what was going on. We were finally assigned a new adjuster. I had to send her everything as she didn't have any of the documents/pictures/information on the claim. I let Grant know that we were assigned a new claims adjuster and that they stated it was approved. The insurance company just had to wait for them to sign off. This was Thursday, November 7th. Yesterday, November 12th, I was able to finally sign the docs with the insurance company. They stated we would have the check 5-7 business days. Again, I let Grant know via text of all this communication. Today, he called me and was extremely aggressive on the phone. Stating that I am past due 30 days and that I need to pay him immediately. Stated there is interest on my invoice that I need to pay. I wasn't aware that I would be charged interest, or I would have paid Rapid Dry a long time ago. The way he spoke to me on the phone would bring the negative side out of anyone that he talked to this way. He stated that he was extremely busy and that he had taken over 2K phone calls and didn't know if he had talked to me or not. My issue is that I have been communicating with him this entire time that we were having issues with our insurance company, and he didn't say anything about the invoice accumulating interest. I have text messages showing that I have been keeping him updated on the status of the claim. I will never use his company again nor will I EVER refer them to anyone. Not because of the work that they did, because this was good, but merely due to how he spoke to me and how aggressive he was on the phone when he just called me. Grant literally was screaming at me. After 10 minutes of a phone call with someone yelling at you and being aggressive, I think about anyone would react to this. I am extremely taken back at the way he handled himself and represented the company in the way he called me and how aggressive he was. read more

Great service for all our flooded needs. They we're called in from our plumber and insurance adjuster ( a day before) and Rapid Dry was there on a Saturday to start the mitigation process. Andy was great and here everyday to monitor the drying process . Very knowledgeable and attentive. Professional and personable - qualities rarely found in the trade industries now a days. Great Customer Service!!! Highly recommended!! Thank you Rapid Dry - Andy and crew. Grant , you have a great worker and manager - he deserves a raise ! read more

Grant and his team are amazing! Were affordable, advised us on how to clean / remediate mold on our own when that made more sense than paying him to manage it. He was nice, conversational and knowledgeable. HIGHLY recommend. read more

I called Rapid Dry after discovering a layer of asbestos tile when tearing out my old floors. Grant was quick to come by and give me a quote and had a crew here to remove it the very next day. Andy and CJ were very friendly and professional, worked fast, and were happy to answer any questions. They did a through job sealing off the work area and cleaning up afterwards, and they even included a free air quality test after the removal that would have been $300 from their competitor. Overall I was very satisfied with my experience, and I have already recommended Rapid Dry to others I know with asbestos removal needs. read more

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I must admit I was anxious about calling a company that does water damage. We had damage to an engineered hardwood floor in the basement family room...from a leaky toilet tank in the adjacent bathroom. I had seen stories on tv about scams and incomplete jobs. So glad I called Rapid Dry! Grant was so professional and knowledgeable. He assessed the situation and referred me to a hardwood floor expert that will repair the floor. So glad I called Rapid Dry!!! read more

Grant provided me with excellent customer service. Prior to utilizing his services, he was very patient and took as much time as I needed to express my concerns. He came to my home immediately to assess my damages and provide excellent t service. Thank you for helping to calm my fears associated with all of the uncertainties of my water damage. Thank you for being a trustworthy company who cares about your clients. read more

Fast Response and Great Service I recently bought a property and needed to have tests done for asbestos. Rapid Dry was able to schedule, test, and report back to me very quickly. In addition they walked through my house helping me look for potential problem areas, but also not wasting my money by conducting tests on non-problem areas. I will definitely be using them in the future. read more

Thursday I woke up to 3" of water in my basement. I had two different contractors out that I thought i needed to help fix the problem. What I needed was to have the water removed first. Dean from Sewer Check recommend GRANT from RAPID DRY. He was at my house 45 minutes later. He could've easily said no due to other appointments. Grant removed all the water in a timely manner so I could get off to work. With all the rain we've had everyone that's in this industry is slammed. I can't thank Grant enough for getting out to my house so quickly and taking care of my issues. I highly recommend using RAPID DRY for all your water issues . Thank you again read more

We had what we thought was some dangerous looking mold on the ceiling and around a light fixture in our basement. Grant from Rapid Dry came out right on schedule and quickly determined that it was just a surface mold probably caused by insufficient air flow when we had closed some vents. Grant was very friendly, super knowledgeable and gave us some good tips for making sure the problem didn't repeat itself. Would not hesitate to recommend Grant and Rapid Dry to our neighbors or anyone. read more

In case you don't want to read a long review, do yourself a favor and call Rapid Dry! My basement flooded with sewage water. I did a search for restoration companies. I chose Rapid Dry because they had a lot of good reviews. That was the best choice I made! I called at 7pm and the answering service patched me through to Andy, the general manager. He was clearly at home, I could hear his kid in the background, but he said he would be at my house in a half hour. And he was. He came back the next morning with extra filters and an ionizer to help with the smell. I was impressed! The next day he brought Eve and Bradley to remove the carpet and dry wall. They were quick, thorough and friendly. When I had questions, they took the time to explain. I am so thankful that I chose Rapid Dry. Andy, Eve and Bradley took a stinky situation and made it so easy! They rally are the best. read more

Andy came less than 12 hours after a water mishap. He left multiple fans for almost a week and made sure the walls were dry. Thank you!

Grant responded immediately to my emergency call unlike all the other 6 companies that I requested a call from on Yelp. Grant called me on Wednesday and cleared time to see my the following day Thursday. Since we are dealing with possible mold, he wanted to make sure to see the possible mold damage as soon as possible. Upon inspecting the damage, he determined that the area was definitely moist and he suggested that we talk to a roofer. There wasn't any mold yet. The roofer will determine what the problem is. He didn't charge for the visit. Great service, I can really recommend to call Grant first to get his professional opinion on the situation. I am in the O'Fallon, MO area. read more

I was very fortunate enough to get in touch with Grant for my mother's basement that had flooded. it was a mess, my mother's English was limited and I was in another state. I blindly called Grant and he has checked in on me and my mother every day until the job was in good hands. He goes above and beyond but most importantly, he is ethical and has the expectations of other contractors/sub-contractors to have the same level of ethics. He was essentially my mother's project manager and wanted to make sure that she would be treated fairly by anyone she came to contact with. He dealt with my mother's situation truly like it was happening to his own mother. For that, I am deeply grateful. read more

Rapid dry came to my house and cleaned my air ducts they were fast, professional and friendly . After they were done I saw a before and after photo and the end product was sparkling clean air ducts. Thank you for doing a great job, definitely will recommend !!:) read more

Rapid Dry - Damage Restoration Near Me - Cottleville, Missouri

We were having some work done on our kitchen, when the contractor opened the wall to find mold. All work came to a halt until we could address the mold. I contacted multiple mold remediation companies to get estimates, and we were most impressed by Rapid Dry. Grant went out of his way to make sure the contractor had everything they needed to continue our kitchen project, ASAP. He went above and beyond, and really spent time educating us on what different types of mold are and how to prevent them. I felt like he could have done more to try to get more money out of us, but instead was very ethical. In fact, our contractor was very impressed with him, and will recommend him to other clients. I had a very good experience, and would recommend them to any one looking for mold remediation. read more

according to the person I talked to at rapid dry, they would relay and someone would call me, that was last week I haven't been contacted ye. read more

Grant took care of our old house, as we were selling it, and our new house. We found mold in both, and with 2 kids I could not take a chance. His price was reasonable, and I trusted him. Since those 2 jobs, I recommended him to my parents when they found a funky growth in their basement. It turns out it was just effervescence. It was harmless, and no work was required. Seems like an honest guy... read more

I went to my basement one evening last week only to discover my sump pump had stopped working and I had an inch of water in the basement. If my carpet had not soaked up a lot of the water I am sure the water would have been deeper. Early the next morning I got Rapid Dry's name from my plumber and Andy was at my house within an hour. He promptly and professionally set up six fans and a dehumidifier and reassured me that all would be okay. After four days of drying out my basement was dry and I had minimal water damage. I can't speak highly enough about Andy and the company. Hopefully I will never need to call Rapid Dry again, but if I do, I will not hesitate. read more

What a great experience with a company. Grant came out on the same day we had an issue. He was nice, professional and efficient. He made sure our house was taken care of as soon as possible. He made sure to keep our house protected, while trying to help minimize damage done by the water. He made a bad experience better because he was personable. He even followed up to make sure the job was done correctly and up to our satisfaction. I hope I never have to have him out again, but if we had another flood, I would call Rapid Dry in an instant. Keep up the great work. We appreciate you. read more

As being a plumbing professional in St. Louis and St. Charles for over 30 years, I have seen my share of flood issues and I would say at least 90% of those situations, the property owner will perform a DIY job to pinch pennies. Let me tell you that this is the worst mistake you could make because only a professional company who is licensed and properly trained can be effective in a water restoration project. It takes special equipment and knowledge that the average Joe doesn't have. They think a couple fans and a little bleach will do the trick which will be a decision to come back and haunt you every time. Home buyers now want mold tests performed before signing a contract so it may seem like a big investment at the time but if you have to pay too have a mold remediation, you will find out what seemed to be a big investment to have the job done properly was actually peanuts in all reality so do yourself a favor and give the pros a call at 314-291-8888 and Grant will do the job the Right way and you will save a lot of time and money in the grand scheme of things. read more

I needed a very uncomfortable crawl space inspected for mold. I spoke with Grant and he came out the next morning. He conducted his inspection and much to my relief, there was no mold. He did tell me about a moisture issue in the crawl space and gave me some recommendations for taking care of it. When I asked how much I owed him, he told me there is no charge for the inspection. I felt he was very honest, forthright, and definitely professional. I absolutely recommend him. read more

We had recent water damage and went with Rapid Dry because they could come most quickly. So glad we did! They did an awesome, very thorough job (our insurance adjuster was really impressed by the care they took to set up all the drying equipment). Additionally, the team was incredibly professional. They were meticulously clean, draped everything to keep dust down, and then even went around hand vacuuming dust. We have had lots of work done on our homes over the years, but this seemed like the best run operation we've ever worked with. Finally, Grant was really communicative and kept us well up to date on everything being done. read more

Grant responded very quickly, scheduled me immediately, was on time, and explained everything very clearly. He also took the time to check out a few other areas just to be sure that everything in the surrounding vicinity looked good too. This is definitely the business I will call next time I need something and cannot recommend Rapid Dry highly enough. read more

We are trying to sell our house, and the inspector noted some powdery substance in the crawl space. Grant was able to come out the day after I called him to give his expert opinion. He was able to tell us that what was present was completely harmless and completely normal. My mom met him, and she was very impressed with his professional demeanor and willingness to help. He could have taken advantage of us in a vulnerable situation, but he didn't. Not only did he not try to sell us services that we didn't need, he didn't even charge us for his professional opinion. He came out on his own time to give us a free consultation! I highly recommend Grant and Rapid Dry. read more

I would highly recommend Rapid Dry to anyone! They were very honest, and made sure all my questions were answered and went through the whole house to make sure we didn't miss anything. I will be calling them for anything in the future if something comes up again that they could help me with. read more

I see lots of good reviews. And i can agree Grant is nice and explained a lot. When your sewer backs up you are overwhelmed. We called him on Saturday, he said he would come Saturday around 6:00 pm. He called at 9:00 pm to say he was tied up and would come Sunday. When he came Sunday i explained i was not sure if i had insurance and he kept saying don't worry, we will get this all replaced. Then he had me sign a paper that we wouldn't touch the equipment and he put a dehumidifier in my basement. I found out i had very little insurance and decided to go with another company and do some of the work ourselves. I called him on Monday morning after talking with my insurance. He said ok and picked up his equipment. But then i got a bill from Tammy in the office. She is not easy to deal with. I explained to her my insurance said the machines were doing nothing in the basement until you rip out the carpet and even though the initial call to come out was supposed to be free - i would pay for the service call. She argued with me and talked over me when i talked. Said they could reduce some things. I felt bullied. And i feel like he put the machine in my basement just so he could charge me even though i said i didn't know if i had insurance. They wanted over $300 for doing nothing but showing up for 30 minutes to walk through the house. I offered to pay $174 for a service call. Now i am getting harassing phone calls. I would say find someone else. read more

We had water damage in our house in O' Fallon and feared potential mold growth so we looked for professional services. Having called a couple local companies for damage restoration, I either did not get a call back or got a voicemail that was full and did not allow me to leave a message. I called Rapid Dry on a Saturday morning and Grant answered the phone on the first ring. He said he could come within a few hours and showed up as promised. He took a look at several areas and was very honest in his assessment that he did not fear potential mold growth and we could just have our drywall repaired, and he even recommended a drywall company to do so. I appreciate the prompt service, honest assessment, and friendly conversation as he took his time for the free estimate. I have Grants business card saved and he is the first person I will call in case of any future issues *knock on wood/particle board*. read more

Grant/Rapid Dry is fabulous! Had an emergency and he was there the same day I called. Worked with the roofer and was on-site beginning dry-out and repairs the minute they were done. Hopefully do not need this service again but if I do, Rapid Dry will be the company I go to. read more

I highly recommend Rapid Dry after the experience I had working with them. I had a second floor shower leak with first floor damage. Grant came in and got this taken care of very quickly and professionally. I will be using Grant/Rapid Dry for any damage restoration I need done in the future. read more

Once again, Grant came to check out a problem for us. He was thorough and honest. He even told us about another issue that could be problematic in the future and gave us advice. He gave us a recommendation for a waterproofing expert that was also efficient and thorough. We can't imagine calling anyone else for similar issues. read more

Rapid Dry was great! They came out to access the back-up and where a great resource for the clean-up process as well. Thank you, Grant for giving a little extra piece of mind during this unfortunate process. Water problems are never fun and it was all made a bit better with some personal attention. Thank you! read more

I rarely write reviews unless I feel a strong sense to share a positive experience with others, and that's the situation I find myself in today. I rent a house, and while I consider myself fairly saavy with many tasks, plumbing and sewage problems is not something I particularly strong at. Given that, when my sewer drain in the basement started backing up, things were not looking good. After getting the drain "unclogged", I had quite the mess to cleanup. Frantically trying to fix the problem myself, I knew that I needed a professional, and so I set out to google. Rapid Dry and owner Grant Erfert was the third or fourth result that came up, but for some reason, they were my first call. I called the number, and to my surprise, the owner himself took my call. He was helpful, friendly, and most of all UNDERSTANDING. He told me he'd be there as soon as he could, and less than an hour later, Grant was at my door. He immediately diagnosed the problem and started working on as much as he could-for free. Unfortunately, the owner of the house wanted me to cut some corners so Grant was unable to complete the job for me. However, he diagnosed the problem and even helped me with a few minor issues I was having with my AC and dryer before he left. Having sewage in your basement can be embarrassing and shameful. You feel dirty. You feel like if anyone sees the mess coming out of the ground in your home, you will have to move to another state from the humiliation. Not with Rapid Dry! They understand. They are discrete. Grant was great at education, and he spent the whole time chatting with me, giving me tips and pointers about things not to do, things to look out for etc. Thank you Grant I definitely recommend this company. If I ever need any services in the future for MY OWN home, Grant will be the first person I called. read more