Update: After reading the reply from the individual who…read moreworks there, I stand by my review. The employee is incorrect about the incident; as the case with show, it was not a police chase or an eluding charge. It was an unmarked car who pulled into my lane directly at my motorcycle which I accelerated out of the way for and then pulled over when realizing it was an officer. The manner in which I operated the motorcycle makes zero effect on the condition as there was no crash, and I have been riding motorcycles for 27 years. Also, I built that motorcycle from the frame-up and know every inch of it in detail. It is a $30,000 motorcycle, not some beat up Suzuki owned by someone trying to pull one over on the tow company for flimsy reasons.

If I could give negative 5 stars I would. Horrible customer service. I was laughed at when I came…read moreto pay a $550 fee for having my truck towed from Lake Wenatchee to their trailer trash lot. Due to severely icy conditions in my driveway, the truck was unable to make it up the slope and was tagged next to my driveway. I'm 7 months pregnant and sick, and was stuck in my house for the past three days. I didn't see the truck was tagged because I have been home for three days taking care of myself and have already fallen multiple times on the ice this year. After seeing my truck being towed by Jaegers, my brother drove me to Cashmere to pick it up. Immediately when we walked in to pay, Jason was loudly saying how he hates people and complained about customers. I had been crying, and very upset about the fee. He asked me what was wrong with my vehicle and I said I couldn't drive it up the icy driveway. I was sick, pregnant etc. He said it was parked in the street, which it wasn't, it was parked in an icy patch next to my driveway. He scoffed and ignored my reasoning for not taking it into my driveway. After giving them most of my paycheck to pay the fee, Krissy asked Jason to take me to the lot. He responded, "I just sat down and I'm dealing with something else now." I responded with "Well I just paid $550 to get my van out, so can someone take me to it?!" He says, "oh just calm down, it's being handled." So not only did he mock my misfortune, he talked down to me as if I was being unreasonable! He was literally so lazy he couldn't get up to do his job and lead me to my vehicle. The other guy in the room was kind enough to lead me to the lot and even apologized for his coworkers "shitty attitude" saying he's going to get an earful from his boss and shifts switched to earlier times. Use ANY OTHER TOW COMPANY if you want a decent experience. Overall, it was extremely uncomfortable, unprofessional and disrespectful. FUCK YOU JASON, you deserve to get fired for being such a prick to a pregnant lady!

Lathan assisted me with a blown tire on my trailer on Highway 2, twenty miles west of Leavenworth…read more I had a good response and good dialogue with him regarding my options after helping put on a spare and deciding whether to go back to Leavenworth with him following or risk continuing all the way west. I felt the overall experience was much better than just a roadside assist transaction. John B.

Do not under any circumstances call this company to tow your car. Unprofessional, rude, wanting to…read morescam our insurance company, creepy around my daughters.do not recommend. any other company but this one...

Our starter had gone out while we were camping well off the main highway (the 2). The road was…read morerutted, hard to find, but Patrick found us. He had a good enough jack that I was able to safely climb under the van and bang on the starter while he worked the key. After a minute or two it fired up. This was above and beyond as far as we're concerned, great service, friendly driver who was totally willing to help. I suspect he saved us in the neighborhood of $1500. Hopefully we'll never get caught in a jam like this again but if we do we'll call Dick's.

We were almost 200 miles from home and in the middle of nowhere--Dick's came through for us in a…read morebig way. I really appreciated how Rebecca stayed in contact with me while we waited for the truck, and Kenny got us all the way to our house. I am very thankful for their efforts!

Customer service. When you say you are going to return a…read morecall you could do what you stated you were going to do. When you gaslight your customers and they call you on it you could apologize.

These guys are awesome! My truck was making funny noises. So I took it to them. They figured it…read moreout, gave me a quote, got it scheduled, and fixed. It was all so quick and now I'm back up and running and my truck sounds great. As a female, I don't feel taken advantage of, and they're always there for a quick question or concern. I even took it to them when my check engine light came in, they plugged the diagnostic meter to it, and found it was because I didn't get the gas cap screwed on quick tight enough. They reset it and sent me on my way. I feel confident that they will help me with anything I need. Wonderful place!

I found an extremely hard to find piece at this particular place.I live in Tacoma Wa so everything…read morehad to be done over the phone.Not only were they extremely friendly and honest with me,there timing and communication were excellent.It was a rear window for my 1973 Cadillac which took months of looking all over the internet for.He was honest and gave himself all day to remove the window, but called just a couple hours later to let me know it was out and ready for pickup.I had a friend drive to pick up the window who ran late and with just a phone call they left the window in a safe hidden place knowing my pickup guy was coming a couple hour drive away.There prices were great and to my pleasant surprise he tossed in all the surrounding chrome for free!I would highly recommend this business and will be using them on my future car restoration needs Regards Rachelle and Stephanie Robles

Easy Auto Wrecking is incredibly expensive and has terrible selection, most things they have to…read moreorder for you. I wish Wenatchee valley had better auto recyclers! I guess I keep on going to Spokane & Seattle and still be money ahead.

I was connected to a Dick's tow truck in a timely fashion. When I spoke to him on the phone, the…read moretower asked me what the problem was and as I described the issue he said it may not be necessary to tow my car! He arrived and took a look at my battery connectors, cleaned them up a bit and voila! My car started and I didn't need a tow and the cost was about half of what it would have been if I did! Thank you very much for the good, honest work!!!

We had an amazing experience with Timberline Towing. Charlie and his son, Trystan, went above and…read morebeyond after our car broke down while we were camping. We had arranged for the vehicle to be towed the following morning, but around 1:00 a.m. the sheriff's office contacted Charlie because our car needed to be moved or it would be impounded. We had no cell service and had no idea any of this was happening. Even though it was the middle of the night, Charlie drove out around 2:00 a.m. to move our vehicle to a safe location so it wouldn't be impounded before our scheduled tow. That alone saved us a major headache. The next morning, Trystan handled the 120-mile tow back to Seattle. We were traveling with our toddler and our dog, and he was incredibly professional, kind, and reassuring throughout the trip. When we arrived at the repair shop, he didn't just unload the car and leave. He took extra time to carefully line it up with the hoist and even helped the mechanic get everything positioned correctly. Later, the mechanic quietly told me how impressed he was with Trystan, saying that most tow truck drivers unload as quickly as possible and move on, but Trystan took the time to do it carefully because he genuinely cared about not causing any additional damage. Afterward, Trystan told me that their goal is to change the stigma surrounding tow truck drivers by making sure every customer has a good experience. Based on everything we experienced over the past 24 hours, Charlie and Trystan absolutely lived up to that goal. Their professionalism, compassion, and genuine care for their customers truly stood out. We are incredibly grateful to Charlie and Trystan and highly recommend Timberline Towing. Thank you both for going above and beyond for our family.

Great service from this company! We had an older car, not drive able, transported to another…read moreEastern Washington town. From the initial contact to the equipment and transport to the driver, everything was top notch. Pricing was reasonable, too.

They were so friendly and did a great job !! They even went above and beyond and buffed out an area…read morethat wasn't part of the job and didn't charge me!!! I highly recommend these guys!!!

Car was peeling paint 2 weeks after we brought our car into this shop. Definitely done cheap or or…read moreawful