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Randy Bales - State Farm Insurance Agent

4.2 (15 reviews)
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Services - Randy Bales - State Farm Insurance Agent

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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Farmers Insurance - Brandon Morrison

Farmers Insurance - Brandon Morrison

(1 review)

We have known Brandon for many years. The first experience with this new field of work for him did…read morenot go well - we provided our current policy and asked Brandon to match it all. Unfortunately, it took many edits because he was not matching apples to apples - way under quoting us Thousands (I caught all his mistakes). Since we knew him, we got through it and finally signed some policies with him. A few months later, Brandon tried to help me via text with a Life Insurance policy. I told him I had to read through 33 pages, and he just said "Just sign it then it's good haha" (after the first issues, NO). At the same time, I was also dealing with my fiancé's fall, fractured vertebrae and he literally ignored the fact of this happening and let me know to contact him when I was ready. NO CONCERN FOR HIM whatsoever (just as much his client as well). He texted me that he needed to talk to me. Brandon never called me back. I stopped caring at this point. If he was a good agent, he would have cared, he would have called me back, he would have correctly quoted us from the beginning and not RUSHED through it...if he was good - he wouldn't have to leave HIMSELF a five-star google review, just look (until he deletes this google violation). THEN the worst happened. He had his employee, Andrew, "take over" my account.... Andrew asked me if I would be comfortable with him as my agent, I wasn't bc of Brandon. I was then SET-UP-- Brandon impersonated him acting like Andrew, via text and email, calling from Andrew's number as I knew it... acted on his behalf without me knowing. Very UNETHICAL, not sure that is even legal! Then Brandon was saying I was harassing them - I JUST WANTED AN HONEST, ETHICAL, KNOWLEDGEABLE AGENT - NOT IMPERSONATIONS! By you impersonating your colleagues Brandon, Yeah, you will get a reaction! Then, goodness - Brandon said I couldn't get another agent, he said a straight "NO!" when I asked - LIAR, or just ignorant! I just did, I called Farmers and am currently transferring agents. Brandon, DO NOT impersonate your employees. Brandon, call people back when you are supposed to. Brandon, check your business ethics. Good luck, the kitchen may be a better place for you if you don't learn from this.

From the owner: At the Brandon Morrison Farmers Agency we value family and ensure that family is protected…read more Insurance can be complicated and expensive, here we keep it simple and listen to your needs. We will work with your budget while providing great coverage. Farmers has very competitive rates right now, we would love to give you a quick hassle free quote to see how much we can save you!

Randy Bales - State Farm Insurance Agent - homeinsurance - Updated May 2026

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