Look, I get it, I understand, Guitar Center hasn't built the best relationships with musicians over…read morethe last few years, but this location is a diamond in the rough. I'm on tour from Seattle and found myself in dire need of some bridge work done on my bass. Dreading walking into an out of state GC, I was prepared for the worst case scenario, buying a new bass. But I was greeted within seconds by Griffin, Doug and Danny. These guys went above and beyond to get my bass back on the road, I think they could smell my touring desperation. Anyway, they diagnosed my issues imminently. Their tech Danny (who was not on the clock) WENT HOME TO GRAB HIS FILES, then came back to ground down the spurs off my saddles while also operating an immaculate intonation, all in a two hour window. They called me back in to come make sure it was up to my standards, Danny hung out to make sure it checked out. I've had a lot of setups done on this bass, I fully admit that I suck at doing it myself - but I know what I like. Danny is a pro, as was everyone else I encountered. This thing sounds and looks as good as it ever did. So nice to find a guitar center that is still focused on the working musician. These guys really stuck their necks out for me and I couldn't recommend this team enough. You can tell that this location is managed differently, and for that I thank you guys.

Thanks Mason! Brought some used gear in for trade on a new…read moreamp today. Mason took very good care of me. He was very professional, personable, and knowledgeable. Great experience. He helped me carry my new amp out to the car. Highly recommend!

I've asked to have guitars & a pedal ordered for me, from Ax In Hand…read more When I went in, someone there was too busy rehearsing for their own gigs to give me any customer service. (I think the other more focused employee wanted to help me, but didn't have the "rank" to do so...) I've spent a couple thousand there, but was treated like an interruption. I'm on GI Bill & retired both, so, I've plenty to spend on musical instruments. I persisted and asked about a new guitar, again. I was told I would be called back about it, again. No one got back to me, so I bought the product on Amazon. Again. Sorry guys, I tried to give you my business. It seems you didn't want it...

A few years ago I stopped in and inquired about a used Fender Twin reverb amp that I was interested…read morein to use with my Fender Rhodes Stage Piano. The price was a little high so I asked if any components had been updated or replaced recently and he asked me to leave the store and not come back. I complied. Left with the cash still in my pocket and have never returned. It's too bad because I like stores like theirs.

I had an issue with the G string on my Les Paul, where it sounded dead. I took it two other local…read moreguitar stores and they said that was just how a Les Paul it is. I disagreed. Stopped by Dr. Woods on a whim and mentioned it to Jeff, he said bring it in. He looked and listened to the Guitar and said he could fix. WOW, next day service and $20.00 later the issue is resolved. He recut the nut slot, adjusted the bridge and noticed the high E was a little dead as well and recut that nut slot as well. I cannot recommend them enough. Jeff listened to my concern and did not just pass it off.

I stopped in today with my grandson and traded in his A style mandolin on an F-style Kentucky…read moremandolin and baggs pickup, I was impressed with the selection of guitars and the great service, I wish I lived closer, I'd shop there every time over GC. Thanks Gents Two happy customers.

I bought a G&L from these guys on Reverb, and I couldn't be happier! Their service and the quality…read moreof the instrument are both equally outstanding. In the future I will happily give them my business again, and would recommend them to anyone who loves guitar and is looking for an experienced, kind, trustworthy seller. I've never had a vintage guitar arrive in such great condition and with a killer setup, too. Thanks again!!

I think the store is great and they had really great vintage guitars, amps, and other. It kind of…read moresucks though. I took an amp in and gave them time to work on it since I didn't need it. Picked it up and didn't have time to test it since I had to get to work. Got home and plugged it in and it was dead. I gave them a call and ended up with someone on the line. He was like "did you plug it in to the wall"(come on) "did you turn it on"(duh) "is the red light on in the front?(hmmm). I was a little frustrated by this. I told him I do understand the basic operation of my vintage amp and was like "I was told you guys were like the best Fender Amp Repair guys around here." He started yelling and screaming and I tried to say something but he just kept yelling and called me an asshole and hung up. I realized that he was the owner, I mean THE OWNER, damn. In the end they must of yanked the cord out of the socket since that was the power issue so I had to replace the "original part" - then once I powered it up one of the new tubes pretty much almost exploded it powered up so fast and blew it self. They were supposed to replace two power tubes and bias them but what they did was switch the tubes around so that one of the old tubes was with the new tube and the other new tube was with the old tube completely unbiased(Fender Twin) So now I had to get a new matched set of power tubes due to the damage. Finally they also wired up and did not remount the reverb tank correctly(how do you do that). I lost a lot of money considering I paid them maybe around 350$+ for the work and then had to get new tubes and pretty much fixing it myself. I wish this would of worked out better cause I really liked the place and would of definately(sp) bought equipment from them. Now I really have no where to go, Except Daves and they're work was great once and bad the next time. So hard to find a descent tech, I guess people sometimes get in a hurry on a Friday to go get some beer or they give it to a less experienced tech and no one watches over their work. Or they just don't have a clue. I like to pay people to do a good job so it supports the music community. Also I like to play music rather than sit around soldering parts. Oh well.

Bill Crowley's Guitar Shoppe is the go to place for lessons and guitars. You won't be disappointed…read more He will guide you in your choice of instrument and style that you wish to play. It may be a small store but Bill's expertise is HUGE! I've been playing / learning acoustic and electric for a few years and Bill will encourage you and gently challenge you so you can explore what you wish to learn. His prices are competitive and you will get the advice and help that many other stores fail to provide. Bill has an extensive range of guitar skills and if you've had the opportunity to see him playing you'll know what I mean. Don't think about learning the guitar, go to Bill's and start now!

Crowley taught me how to play guitar and it was the right way, he's a true master with a lifetime…read moreof experience

Really nice people, excellent service and work. Good pricing for setups and string changes…read more Your instrument will thank you

The explanation about a "loose jack" causing the scratches is not accurate. That jack broke nearly…read more20 years ago and has been in the case ever since without ever causing damage. The previous vendor did not remove it -- he only cleaned the current one and changed strings -- so it was still installed when I brought the guitar to your shop. The scratches appeared only after this repair, and the pattern is straight, parallel, and directional. This is consistent with a capo being slid on a Parker Fly neck, which has an extremely thin finish and is very easy to scratch. It is not consistent with a small metal jack bouncing randomly in a case compartment. The case itself closes extremely tight -- tight enough that you can see the strings pressing into the lid padding. A loose jack in a plastic bag could not physically jump over the divider and wedge itself against the neck without preventing the case from closing. The idea that a two‑decade‑old jack somehow moved into the neck space is not realistic. The scratches are also located at very specific musical positions: the 5th, 7th, and 9th frets. A random loose part would not create evenly spaced marks exactly at common capo positions. That pattern is intentional movement, not accidental contact. The video does not show the moment the guitar was first removed from the case, nor the initial handling, so it cannot establish when the scratches occurred. The apprentice strumming the guitar without permission is also concerning. I did not approve of random strangers or employees playing my guitar and using a capo. Based on the timeline, the physics, the case design, and the nature of Parker Fly finishes, I stand by my review.

Austin makes some wonderful guitars & is a fantastic luthier. Did I mention he does repairs, as…read morewell? He's basically a jack-of-all-trades, when it comes to stringed instruments. I'm hoping more people start to notice his exceptional craftsmanship, attention to detail, & choose to commission his talents. The quality will surpass your expectations, without a doubt. Whether you're in the market for a custom build, or just need some maintenance, he's absolutely exceptional! CW

From the owner: McKee Guitars specializes in building custom guitars and guitar repair.read more

Cream City Music is a great store. I have had an amazing experience working with sales specialists…read moreNathan Edmonson and Bill House. Both are great guys and extremely professional. The store's prices are competitive, they ship quickly, and stand by the sale. I couldn't ask for more. I highly recommend Cream City Music and Nathan and Bill.

Best place around to order. Fast shipping. Good prices. Better than Sweetwater although selection…read moremay not be as broad. Go here instead for sure man.

Great old timey vibe. Lots of vintage pedals. Nifty other stuff like quality cables.read more

Several month ago I had an Elektron Digitakt serviced at this store. There was a small mix up…read moreduring the repair, manager Andrew Marrah went above and beyond to ensure the device was returned to me in perfect working condition. I cannot overstate the professionalism of Andrew Marrah and everyone at Synth City. I would trust this store with anything regarding my gear, they will make sure to treat you well and with respect. 10 out of 10 hands down.

We came in here with an intention and a budget. We didn't want to be sold on what the salesperson…read morewanted to sell. We were pleasantly surprised to find a kind and accommodating sales team with nothing but options available for us to pursue. We wanted a vertical acoustic piano in black and the available stock in our price range was low. Keith (I think), recommended some other verticals in brown wood finishes, but we had our preferences. He was careful not to pressure us into anything and we ended up stumbling upon and asking about the Roland line of digital pianos. He was knowledgable and helped ease our concerns around digital versus acoustic. We ended up buying a Roland, because it met the needs of our family at the moment. Eventually, when we can move to a larger house, we'll be back here to see about getting a bigger acoustic piano! The close of the sale and the follow-up to the pick-up were pleasant experiences as well, which is why we highly recommend Pianoland!

Knowledgeable and personal. I felt the business manager and owner will well versed and extremely…read morehelpful in helping me pick the right piano. I would highly recommend Cordogan's to anyone looking for a piano. Their showroom is amazing!!!