DON'T DO IT!!!!! These people are con artists who know how to use ChatGPT. It's clear that's the…read morebusiness model is to dangle a listing just long enough to scoop up fees from multiple applicants, then quietly pull it off market. We are out $80 in application fees and management could not care less. The experience was shady from the start, and the attitude from management was completely dismissive. They hide behind canned, robotic emails that pretend to be polite while basically telling you to get effed. This is indifference, or perhaps disdain, dressed up as business casual. These people aren't just unprofessional; they're predatory. If you're thinking of applying, don't. Save your time, your money, and your patience by not dealing with this hustle. You'd have a better experience with a Craigslist scammer.

Not only are they rude and pricey, they will retaliate to anyone that offers a grievance. Snow…read moreremoval and property maintenance is very bad. They are rude on the phone and in person. When I came to view the apartment. The girl who showed it could not answer one question. The photo I was presented with had a dishwashing machine, but I discovered that there is not one. This family has gotten rich off the backs of normal people. I have lived in Ames all my life and these folks are disgusting money grubbers, along with their lazy employees. Since this is a college town, they feel that they can rip you off and laugh at you. I know many of them on a working level, and I am here to say just sue them at every opportunity. Harassing emails, and entitled attitude. Look at the tax records of these folks they pay very little taxes because they own the local government. I would watch out if you are a townie like me.

0 communication. They are our HOA management company. We experienced a house fire in our townhomes…read more They cant seem to know what is going on. They higher a mitigation company that also has 0 communication. They avoid my phone calls. 100% do not recommend renting or doing any sort of business with this company.

AVOID RENTING FROM THEM AT ALL COSTS. MONEY HUNGRY AND IMPOSSIBLE TO WORK WITH…read more This company is awful. They also like to skirt around the laws so they can get paid. Rented from them in 2021-2022. Received no communication from them that I owed them any money and they also returned our deposit (after taking $500+ off the deposit for "move out charges"). Flash forward to now and I am trying to purchase a house. They have me marked down as "unsatisfactory verification of rent." This makes it so I am unable to close on my house that I am days away from closing on. I then find out that 32 days after our deposit was given back to us, they apparently sent an invoice via mail for $432. No email, no phone calls, no text messages. No other form of communication was given that we owed anything. Now 2 years later they refuse to budge on us owing the money to them and will not change my record to satisfactory. Throughout they are very rude, snarky, and all around awful to work with. Apparently $400 owed from 2 years ago breaks their bank and theyll go out of business without it. As far as the skirting around the law portion, (you thought I forgot but I most definitely did not,) Iowa law says the following: 562A.12(4) A landlord who fails to provide a written statement within thirty days of termination of the tenancy and receipt of the tenant's mailing address or delivery instructions shall forfeit all rights to withhold any portion of the rental deposit. If no mailing address or instructions are provided to the landlord within one year from the termination of the tenancy the rental deposit shall revert to the landlord and the tenant will be deemed to have forfeited all rights to the rental deposit. So essentially what they do is return the deposit early so they can take as long as they want to get back to you about any "fixes" that they need to. So very sketchy and operating in bad faith. Please heed this warning and avoid this company. The BBB was also made aware of these unjust practices.

I did move outs for MPM under Jess Nicole Foster we started 7/27/26. I work a full time job on top…read moreof doing this to earn extra money. And Jess Foster has Refused to pay me and told me to collect my money from MPM. I spoke to one of the office girls an I explained the situation to her I asked her when we were getting paid she said Friday people would be paid. Jess Foster was paid and will not pay me for the hours I worked. I have left multiple voicemails at MPM, I went into the office on 7/20 and again I explained the issue she had me write down my name, number and email she said someone would contact me. I still have not heard anything from them and still have not been paid for the hours I worked. I will proceed every avenue un I am paid for my hours and wages from this company and Jess Nicole Foster from Nevada, Iowa.

I released from this company for a year and a half period worst company.I have ever dealt with in…read moremy life period faucets were not working correctly.The constantly dripped period I got to the point where I replaced them myself period staff are the worst to deal with period on several occasions.We had huge arguments with things not getting fixed period I would not recommend renting anything from this rental company

I lived at the Welch apartments and overall, living here was fine after the first semester…read more They don't give you a good heads up if they needed to enter your apartment at all. The first week we were there, they left a note on the door, asking us to clear out everyone in the bathroom so they could paint the very next day. They did warn us before we signed our lease that we'd have until October-November to decide if we wanted to renew our lease so they could stay competitive w other companies and if we didn't, they would offer tours of our apartment until someone signed a lease for our place. They usually sent an email the day before the tour would take place (first time being during Midterms w less than 12 hours notice), another time we didn't receive an email till the morning of, and the worst was when we got an email the night before letting us know that THREE different tours would be taking place in the same day. There's also 3 washers and dryers on the main floor that cost $1 to run each. One dryer never worked well, one washer became jammed w quarters so you couldn't pay (therefore couldn't use it) and later on, the second washing machine stopped draining the water, so your clothes were always so soaked that running them through the dryer twice wouldn't do the trick. Thus, there was only one working washing machine for the whole building for about a month. I called maintenance once or twice about the jammed washer since that happened pretty early in the year (September) and more than 3-4 times about the washing machine that wouldn't drain in the month that it took to fix. This surprised me bc anytime I had to call maintenance for something relating to my apartment (small things like my doorframe/hinges getting old, causing my bedroom door to not shut) they showed up same day and were super polite and helpful. I never felt worried about having the maintenance workers enter the apartment after the first couple of times bc of how respectful and informative they were, always keeping us updated on repairs (as I said, always small things that would need fixed in any apartment) so, it was really surprising/disappointing when our washers weren't fixed until December/January, especially since one was reported in September. I did have some friends that lived in the 530 building and they never had issues like this and loved their experience. Overall, this isn't a bad place to live especially when you look at the price and location. But, I would recommend the 530 Welch building, it was built years after the 528 so it's in much better shape.

Horrible to communicate with. One of the owners, Brad, does not know how to speak to people when…read morethey are just trying to clear up a voicemail left to them. The other owner says one thing and then Brad says another and it is just plain confusing. To be clear, if you need something, don't ask them.

What a horrible HORRIBLE company! Absolutely no ethical standards whatsoever…read more I paid $100 in application fees for me and my son. By the time my husband finished his the unit was "no longer available." And Ms Katherine in so many words was like oh well!! We don't give refunds. I didn't even get to apply to the place and they sure had no problem taking our money. Based on the other reviews i know this was a sign from God to stop applying before made a horrible decision and my family and I at a huge health risk!

When I toured this property, the leasing agent was wonderful. She showed me two occupied units, so…read morenaturally I focused on the layout rather than inspecting every detail. After deciding to rent one of them, I asked if I could see the apartment again after the previous tenants had moved out and before my move-in date. That request was denied. Unfortunately, I understand why now. When I received the keys, the apartment was filthy. There were dead cockroaches throughout the unit, and it was obvious it had not been cleaned to a reasonable standard before I moved in. Within my first month, I've submitted around 10 maintenance requests, including issues with hot water, the refrigerator, the smoke detector, my mailbox, and several other items that should have been addressed before a new resident took possession. What made the experience especially frustrating was that, by the time I saw the apartment in its actual condition, I had already scheduled movers, transferred utilities, taken time off work, and had nowhere else to go. I didn't feel like I had any realistic option other than to accept what I was given and move in. Had I been allowed to view the apartment after it was vacant and before move-in, these issues could have been addressed beforehand. To be fair, the maintenance team has been responsive, and the office staff has generally communicated quickly. My frustration is not with the employees handling maintenance requests--it's with the condition the apartment was in when it was turned over to me. I was also disappointed by the fees. Because I moved in early, my tenancy was split into two leases--a one-month lease followed by my 12-month lease. I was charged the $300 one-time utility fee on both leases. While I understand the reason for having two separate lease agreements, paying what is described as a one-time fee twice simply because my move-in was structured that way was never clearly explained and felt unreasonable. Had I known I would be charged the fee twice, it would have affected my decision and planning. This has honestly been one of the most frustrating moves I've experienced. I don't enjoy leaving negative reviews, but after receiving repeated requests to review my experience, I feel it's important to share it so prospective tenants know what mine was like. I sincerely hope management takes this feedback seriously by ensuring apartments are thoroughly cleaned, inspected, and ready before new residents receive their keys, and by communicating fees more clearly so future tenants know exactly what to expect.

Great location to be close to campus and bar life. Great to be near so many restaurants and close…read moreto connivence stores like Kum & Go and CVS. Easy walk to class - I can get to the furthest point of campus from my apt. in 13 minutes

The previous management company were unfriendly and unhelpful and the current management is pretty…read moremuch the same except friendlier. The have double charged rent on multiple occasions and even lost my check at one point! They over charge on many things including rent, maintenance fees etc. and instead of dealing with the issue they blame you for the problem. Not to mention that rent is way OVERPRICED. Rent went up $40 because they were building 'the resort' and it didn't even open until after we had graduated! They should be spending their money on fixing the current issues with carpeting and utilities instead of wasting their money on tanning beds, etc. I'd much rather have a working oven and shower in my apartment thanks! The maintenance team are relatively friendly and get the jobs done however they never clean up after them. Many times they have made repairs and left a mess, one time leaving white dust and dirt all over our bathroom and on our toothbrushes, etc.! Sometimes they only knock once and don'w wait for anyone to answer the door. Its in a great location but unfortunately thats the only positive and thats the only reason people put up with living there. I've never heard so many people complain in my 2 years living there.

I only chose to live here because it's decent apartments and affordable. The thing that bothers me…read moreis there have been thieves around the buildings taking packages. I pointed out the issue to the management and they didn't care one lady basically was talking to me like I was crazy on the phone because I asked her what she can do. They told me to make a police report which I did.... But of course nothing was done either so I'm just posting this as a warning for future tenants. Get your own cameras and put it outside your door!! And just don't trust anyone ever since I did that nothing has been stolen again but I've seen cops outside a few times so I'm probably not the only one who has reported this. Moral of the story I'm pissed they didn't do a damn thing and it took months later for them to send out an email to atleast warn everyone that there were people out stealing small packages.... the big packages weren't getting stolen but small ones. The buildings around 4112 Lincoln swing aren't locked outside and don't have any cameras that's the shitty part cause a lot of their other properties have locked buildings! Lastly, the maintenance are useless they've been saying they were gonna come in and change air filters I've even put in a maintenance request earlier in the year and they never come. I know it's gonna be a hassle getting my deposit back when I move.

I lived in an apartment owned by first property management for one year, and I was very happy with…read morethe service. The urgent repairs were always done in a timely manner, even though I was in a very cheap apartment, only $700 a month. I see that a lot of other people apparently do not believe first property management was helpful or professional, but many of these reviews are old, and every landlord has at least a fair amount of negative reviews in Ames. I'm not trying to be dismissive of other people's experiences, but my experience was not at all like the negative stories posted here. When my apartment flooded over the summer, they did not blame me because it was not my fault, and because I let them know that I would be gone during this time (it was months before I came back and found it flooded). They also agreed to pay me for the days I could not stay in my apartment because it was flooded (about two weeks), they agreed to pay me the utilities that their contractors were using (electricity for running the dehumidifiers, fans, and keeping the lights on), and they allowed me to break my lease. They did all of this in less than three weeks (which was very reasonable, given that the last adjustment I gave them for the payment was about a week two weeks into this three week process). It was expected that they would allow me to break my lease because in my lease, it stated that I could break my lease at any time my apartment was uninhabitable, but it was nice to have landlord that honored the promises that they made in the lease they gave me. Also, they were friendly, understanding, and try their best to handle a noisy neighbor and told me everything I would have to do in order to force them to either quiet down or get thrown out (this was a long process, but it would have been a lengthy, tedious experience anywhere given the laws that protect tenants). I would recommend this company to anybody looking to find a place to live in Ames.

Please consider any other property management companies in a 45-mile radius. These people will make…read moreup lies and gaslight you to no end, anything to acquire more money. Many of their buildings provide decks/terraces that you are not allowed to use in any capacity, even though you are paying for that space. I have had maintenance in my unit multiple times without sufficient notice, most times no notice at all. Their work around for this is that they leave a slip of paper on the door in lieu of an actual notice, if you are out of town for more than 2 days, expect someone in your space. And when they do ultimately enter your space without permission, they will steal things from your unit. when i brought this up to the manager him and his son laughed in my face through the entire interaction. They do not answer a single maintenance request you will ever make, and then at the end of your lease, make you financially responsible for all of the things they didn't fix legally during your tenancy. I moved in with peeling floorboards that i was constantly tripping over and hurting myself on and they never did anything about it until the week of move out so they could charge me for it. Multiple fire doors in the building left propped open with no regard and the management does not enforce it like they should. Broken door handle to the second floor of the building for my entire years lease. as well as the fact that my front door would not lock and left me feeling extremely vulnerable in my apartment, and they refused to fix this as well. I fixed it myself and they never paid me back or gave me rent discounts as a result.

Worst management company ever, renters beware, when my daughter leased the apt. she didn't move in…read moreuntil 08/23/2019 this gave the company plenty of time to clean, paint and repair but none of that was done, the apt was so filthy and damaged it was disgusting unfortunately for us we lived out of state and went by pictures that they posted on their website. Now it is time for her to move and they are giving her until 8 am on the 30th of July even though she paid for the full month, when I contacted the manager Kendall S that we would not be out until 5pm he sent a response threatening me with getting his legal team and police involved. The Jensen group will rob young college students blind then try to screw them out of more money, if you rent from them take lots of before pictures and demand that they will have someone there on move out date with a move out inspection form. My advise spend a little extra money and go with a different management company.

The rent is pretty high for college students. Not super affordable. I also go in to visit friends…read moreoften and it smells like crap in the stairwells. They smell like sour milk and weed. The stairwells are not well taken care of at all. There's rotting ranch on the ground and dust everywhere. Regular stairwells I go in to see often filled with random substances on the ground and trash everywhere. They'll sit there for weeks without being cleaned. It's been cleaned once or twice throughout this whole year. The rooms are nice, the common areas are pretty gross though.

Probably the best apartment complex in Ames. The apartment layout itself is superior to most…read moreapartments in Ames and does not look cheaply built. Although the location may not be on campus, it is right next to Jack Trice making for some good times in the fall. The management team has come a long way since when I first got here and currently the management team is really helpful and puts the residents first. This fall will be my 3rd year living here and I recommend it to everyone looking for an apartment.