Please consider any other property management companies in a 45-mile radius. These people will make…read moreup lies and gaslight you to no end, anything to acquire more money. Many of their buildings provide decks/terraces that you are not allowed to use in any capacity, even though you are paying for that space. I have had maintenance in my unit multiple times without sufficient notice, most times no notice at all. Their work around for this is that they leave a slip of paper on the door in lieu of an actual notice, if you are out of town for more than 2 days, expect someone in your space. And when they do ultimately enter your space without permission, they will steal things from your unit. when i brought this up to the manager him and his son laughed in my face through the entire interaction. They do not answer a single maintenance request you will ever make, and then at the end of your lease, make you financially responsible for all of the things they didn't fix legally during your tenancy. I moved in with peeling floorboards that i was constantly tripping over and hurting myself on and they never did anything about it until the week of move out so they could charge me for it. Multiple fire doors in the building left propped open with no regard and the management does not enforce it like they should. Broken door handle to the second floor of the building for my entire years lease. as well as the fact that my front door would not lock and left me feeling extremely vulnerable in my apartment, and they refused to fix this as well. I fixed it myself and they never paid me back or gave me rent discounts as a result.

Worst management company ever, renters beware, when my daughter leased the apt. she didn't move in…read moreuntil 08/23/2019 this gave the company plenty of time to clean, paint and repair but none of that was done, the apt was so filthy and damaged it was disgusting unfortunately for us we lived out of state and went by pictures that they posted on their website. Now it is time for her to move and they are giving her until 8 am on the 30th of July even though she paid for the full month, when I contacted the manager Kendall S that we would not be out until 5pm he sent a response threatening me with getting his legal team and police involved. The Jensen group will rob young college students blind then try to screw them out of more money, if you rent from them take lots of before pictures and demand that they will have someone there on move out date with a move out inspection form. My advise spend a little extra money and go with a different management company.

Horrible to communicate with. One of the owners, Brad, does not know how to speak to people when…read morethey are just trying to clear up a voicemail left to them. The other owner says one thing and then Brad says another and it is just plain confusing. To be clear, if you need something, don't ask them.

Never Lease with them. They are the worst!! We had a fire that was caused due to the exhaust fan in…read morethe washroom and we had to evacuate the apartment as it was filled with smoke. Brad from the property management told us that it is "safe" to move back in the very next day. We had to fight with him in order to get certain compensation for this incident and that too we had go back into the ash filled apartment regularly. No regards for human life. Till date no one from the property management has apoligized for the incident or even asked us if we are ok. They just care about the money.

Great location to be close to campus and bar life. Great to be near so many restaurants and close…read moreto connivence stores like Kum & Go and CVS. Easy walk to class - I can get to the furthest point of campus from my apt. in 13 minutes

The previous management company were unfriendly and unhelpful and the current management is pretty…read moremuch the same except friendlier. The have double charged rent on multiple occasions and even lost my check at one point! They over charge on many things including rent, maintenance fees etc. and instead of dealing with the issue they blame you for the problem. Not to mention that rent is way OVERPRICED. Rent went up $40 because they were building 'the resort' and it didn't even open until after we had graduated! They should be spending their money on fixing the current issues with carpeting and utilities instead of wasting their money on tanning beds, etc. I'd much rather have a working oven and shower in my apartment thanks! The maintenance team are relatively friendly and get the jobs done however they never clean up after them. Many times they have made repairs and left a mess, one time leaving white dust and dirt all over our bathroom and on our toothbrushes, etc.! Sometimes they only knock once and don'w wait for anyone to answer the door. Its in a great location but unfortunately thats the only positive and thats the only reason people put up with living there. I've never heard so many people complain in my 2 years living there.

Cleaning fees and painting fees are outrageous. No reason to charge over $200. Especially when…read moreapartment was cleaned before move out. Terrible communication overall.

Nice apartments, but they rob you when you leave. I was charged almost $200 for cleaning. I left…read morethat place spotless. The management companies in town have a system in place where they steal part of the deposit as a last-ditch money grab. They all do it, but this place took the most. I've never heard of anyone getting out unscathed. Again, nice apartments, but they are thieves.

DON'T DO IT!!!!! These people are con artists who know how to use ChatGPT. It's clear that's the…read morebusiness model is to dangle a listing just long enough to scoop up fees from multiple applicants, then quietly pull it off market. We are out $80 in application fees and management could not care less. The experience was shady from the start, and the attitude from management was completely dismissive. They hide behind canned, robotic emails that pretend to be polite while basically telling you to get effed. This is indifference, or perhaps disdain, dressed up as business casual. These people aren't just unprofessional; they're predatory. If you're thinking of applying, don't. Save your time, your money, and your patience by not dealing with this hustle. You'd have a better experience with a Craigslist scammer.

Not only are they rude and pricey, they will retaliate to anyone that offers a grievance. Snow…read moreremoval and property maintenance is very bad. They are rude on the phone and in person. When I came to view the apartment. The girl who showed it could not answer one question. The photo I was presented with had a dishwashing machine, but I discovered that there is not one. This family has gotten rich off the backs of normal people. I have lived in Ames all my life and these folks are disgusting money grubbers, along with their lazy employees. Since this is a college town, they feel that they can rip you off and laugh at you. I know many of them on a working level, and I am here to say just sue them at every opportunity. Harassing emails, and entitled attitude. Look at the tax records of these folks they pay very little taxes because they own the local government. I would watch out if you are a townie like me.

0 communication. They are our HOA management company. We experienced a house fire in our townhomes…read more They cant seem to know what is going on. They higher a mitigation company that also has 0 communication. They avoid my phone calls. 100% do not recommend renting or doing any sort of business with this company.

AVOID RENTING FROM THEM AT ALL COSTS. MONEY HUNGRY AND IMPOSSIBLE TO WORK WITH…read more This company is awful. They also like to skirt around the laws so they can get paid. Rented from them in 2021-2022. Received no communication from them that I owed them any money and they also returned our deposit (after taking $500+ off the deposit for "move out charges"). Flash forward to now and I am trying to purchase a house. They have me marked down as "unsatisfactory verification of rent." This makes it so I am unable to close on my house that I am days away from closing on. I then find out that 32 days after our deposit was given back to us, they apparently sent an invoice via mail for $432. No email, no phone calls, no text messages. No other form of communication was given that we owed anything. Now 2 years later they refuse to budge on us owing the money to them and will not change my record to satisfactory. Throughout they are very rude, snarky, and all around awful to work with. Apparently $400 owed from 2 years ago breaks their bank and theyll go out of business without it. As far as the skirting around the law portion, (you thought I forgot but I most definitely did not,) Iowa law says the following: 562A.12(4) A landlord who fails to provide a written statement within thirty days of termination of the tenancy and receipt of the tenant's mailing address or delivery instructions shall forfeit all rights to withhold any portion of the rental deposit. If no mailing address or instructions are provided to the landlord within one year from the termination of the tenancy the rental deposit shall revert to the landlord and the tenant will be deemed to have forfeited all rights to the rental deposit. So essentially what they do is return the deposit early so they can take as long as they want to get back to you about any "fixes" that they need to. So very sketchy and operating in bad faith. Please heed this warning and avoid this company. The BBB was also made aware of these unjust practices.

When I toured this property, the leasing agent was wonderful. She showed me two occupied units, so…read morenaturally I focused on the layout rather than inspecting every detail. After deciding to rent one of them, I asked if I could see the apartment again after the previous tenants had moved out and before my move-in date. That request was denied. Unfortunately, I understand why now. When I received the keys, the apartment was filthy. There were dead cockroaches throughout the unit, and it was obvious it had not been cleaned to a reasonable standard before I moved in. Within my first month, I've submitted around 10 maintenance requests, including issues with hot water, the refrigerator, the smoke detector, my mailbox, and several other items that should have been addressed before a new resident took possession. What made the experience especially frustrating was that, by the time I saw the apartment in its actual condition, I had already scheduled movers, transferred utilities, taken time off work, and had nowhere else to go. I didn't feel like I had any realistic option other than to accept what I was given and move in. Had I been allowed to view the apartment after it was vacant and before move-in, these issues could have been addressed beforehand. To be fair, the maintenance team has been responsive, and the office staff has generally communicated quickly. My frustration is not with the employees handling maintenance requests--it's with the condition the apartment was in when it was turned over to me. I was also disappointed by the fees. Because I moved in early, my tenancy was split into two leases--a one-month lease followed by my 12-month lease. I was charged the $300 one-time utility fee on both leases. While I understand the reason for having two separate lease agreements, paying what is described as a one-time fee twice simply because my move-in was structured that way was never clearly explained and felt unreasonable. Had I known I would be charged the fee twice, it would have affected my decision and planning. This has honestly been one of the most frustrating moves I've experienced. I don't enjoy leaving negative reviews, but after receiving repeated requests to review my experience, I feel it's important to share it so prospective tenants know what mine was like. I sincerely hope management takes this feedback seriously by ensuring apartments are thoroughly cleaned, inspected, and ready before new residents receive their keys, and by communicating fees more clearly so future tenants know exactly what to expect.

What a horrible HORRIBLE company! Absolutely no ethical standards whatsoever…read more I paid $100 in application fees for me and my son. By the time my husband finished his the unit was "no longer available." And Ms Katherine in so many words was like oh well!! We don't give refunds. I didn't even get to apply to the place and they sure had no problem taking our money. Based on the other reviews i know this was a sign from God to stop applying before made a horrible decision and my family and I at a huge health risk!

I released from this company for a year and a half period worst company.I have ever dealt with in…read moremy life period faucets were not working correctly.The constantly dripped period I got to the point where I replaced them myself period staff are the worst to deal with period on several occasions.We had huge arguments with things not getting fixed period I would not recommend renting anything from this rental company

A complete Fraud! Beware of this management and their apartment. I would give them a ZERO star if I…read morecould. 1. They provided us with a dirty apartment that had multiple urine stains in the toilet bowl, an ink-spotted carpet in one bedroom, a dirty oven, and a kitchen counter that was extremely stained and filthy. 2. It was a townhome, and they were renting out nearby units to anyone. The neighbor next door had drug issues. We couldn't access the basement because of a strong weed smell, and there was a persistent weed odor on the porch as well. When we reported this, they simply directed us to the police station without taking any action. Even though we had a porch, it wasn't ours -- it was used as a shortcut by random people. 3. During our stay at 414, S 4th St, our newly purchased car was vandalized. When we reported it, they took no further action. Simply did some big talk. 4. When we vacated the apartment with a toddler and a 9-year-old, we cleaned it thoroughly, almost like new, and I have photo evidence. They should have been ashamed of how far we went with the cleaning. 5. The biggest fraud came after we left. They failed to return our security deposit. When I asked about it, they kept saying the address I gave was returning their letters, even though all our bills from Ames arrived without issue. Eventually, I asked them to send it to my friend, and they finally did. 6. The real surprise came then, and their story about cats and bulls was exposed. They deducted the full $1260 from our deposit and presented fake cleaning and pest control bills (we never got any pest control during our stay). Management companies usually do monthly pest control, but not Martin Property! 7. When asked for an explanation, I received rude behavior from them. They do not even know the proper etiquette for talking to their tenants as soon as they vacate the apartments. Please be cautious with this management company and its rental properties. It's unlikely you'll get your security deposit back, as the owners and staff often behave unprofessionally and are a bunch of FRAUDS. I'm confused how they continue to operate in Ames despite receiving so many negative reviews.