A Must-Visit Texas Experience - Incredible Service & True Craftsmanship!…read more I cannot recommend Wild Bill's Western Store enough! My sister flew all the way from Germany wanting to take a piece of Texas back home with her, and we are so grateful we found this place. We were initially struggling to find boots that fit, but we were quickly approached by an incredible gentleman who turned our frustration into an education. He was so kind and passionate; he explained that for tall boots, it's about the calf fit, not just the sole size. He taught us how to read the codes inside the boots rather than just the size tag and personally helped us try them on and off with such patience. When we moved to the hats, he was just as helpful. He made sure we picked hats that wouldn't fly off while horseback riding and helped us color-match them perfectly to our new boots. He even steamed and customized the hats right there (the photo of him working his magic with the steam is a memory we'll cherish!) to ensure a perfect, firm fit. Beyond his expertise, he shared the wonderful 70-year history of his father's store. He made us feel so welcome and happy--it felt like talking to a great father figure. We didn't stop talking about his kindness all the way to the car. If you want top-notch customer service and an authentic Texas welcome, please go see him. He made our entire trip special!

This is a fun shop located in the Historic West End of downtown Dallas…read more The have boots, hats, belt buckles, clothing, ornaments, stuffed animals, coats and so much more. We walked around and decided to purchase our ornament for our trip to Texas 2026. Certainly worth checking out. Service was so nice. The store is fully stocked and the prices are great.

This is a great option if you have time to really walk around the store to check out all of their…read morehat options. It appears they have quite a selection of some types of hats and others are dependent on where they have overstock or irregulars. One of the highlights is their hat shapers that can help you clean up and/or reshape a hat to your liking. They are quite knowledgeable and very engaging when you work for them. Their fee is rather reasonable if it isn't a hat bought from their store.

A Texas Treasure Worth the Trip…read more If you're serious about western hats, the Stetson/Resistol Hat Outlet is absolutely worth a visit. Whether you're passing through or making a pilgrimage, this place delivers on value, selection, and old-school craftsmanship you don't see often anymore. The selection here is huge. Literally stacked floor to ceiling. It's not laid out like a perfect boutique, but more like a working shop overflowing with options. You may have to search a bit and dig through to find your size because things do get a little jumbled and occasionally a size finds its way into the wrong spot, but honestly, that's part of the charm. You walk in and immediately feel like you're in the real deal: a workshop, not a gimmick. The pricing alone makes this a must-stop. Very fair, extremely competitive, and in many cases significantly better than what you'll find online or in western stores. Not to mention, you're getting hats straight from the source. What really set the experience apart, though, was the service. My wife and I were taken care of by Alfredo, and he was phenomenal. There was a slight language barrier between him and me, but they handled it gracefully, never rushed, always attentive, and they made sure communication was smooth by assisting with translation as needed. You could tell he took pride in what he does and wanted to get it right. The shaping, fit, and attention to detail here were outstanding. You're not just buying a hat; you're getting craftsmanship done right in front of you. Watching them steam, shape, and customize is its own experience. Hours are good, staff hustles, and the vibe is classic Texas hospitality. In short: huge selection, great prices, real people doing real craftsmanship. Worth the trip, worth the time, and worth coming back. Highly recommended.

I bought 2 hats and had to return one and I have never been treated so rudely or disrespectfully in…read moreany store EVER! They refused to give me back my original receipt that still had the hat I kept on it then they told me to leave the store!!!! Basically kicked me out of the store for asking for my original receipt back! I will never shop there again and intend to spread this story far and wide. Terrible people!!!!!!! and If I could give them zero stars I would!!!!!

Great service here today from the young gentleman in command. Not anything busy going on, so he was…read moreable to do 2 cap things for me. Took less than the suggested 20min. I have been here prior and always get 'best of' service. Thanks folks. Well done.

The store closed EARLY! The worker literally locked the door as we was walking towards its, yes it…read morewas 5:53 but the store closes @6:00! It wouldn't be so bad if I was from the area but I am visiting from Kentucky and was ready to buy me a new hat that I can say I bought from Texas! Poor service, he could have at least let us in then told us we was in a time limit! Two thumbs down and 1 star!!

Great place for buying and sizing the best hat for you. They have a huge selection of hats from…read moreeverything they make and some not found online in their website. They offer hat cleaning, reshaping and resizing. I found them very helpful and friendly.

My friends and I were looking to get custom jerseys done and I came across Mesquite Graphics on…read moreYelp and THANK GOODNESS I DID!! Our jerseys came exactly how we envisioned them & the quality is great. They came in the timeframe that they said they would and the whole process of ordering & designing was so easy. Great business!!

I wanted to get my shirts printed at this location because my husband liked them so I called them…read moreand tried to get a quote for shirts. After sending emails of what I wanted with sizes and graphic ideas, I've had a very difficult time trying to work through Amanda who is in the office. I've talked to somebody else in the office and she didn't know anything that I had already emailed to Amanda so there's not communication in the office between the employees. I was really excited to work on a shirt with them but they won't let me talk to the designer and basically if you want something other than just words on your shirt you need to find a designer and have the artwork done first then send it to them. They won't refer you to any artists either. It just seems like more trouble than it's worth trying to get a shirt printed here. I'm gonna have to go elsewhere but I really would've liked to have given them my business and shopped local. It's like pulling teeth trying to get an order in. Very disappointed.

Excellent customer service and great finds! Classic, timeless pieces to add to your collection.read more

Accidentally assembled on this place and I'm so happy I did. They have the best stuff from all…read moregenres. I wanted to buy everything in the store. Everyone was super friendly too. Cannot wait to come back here.

AmazingGuys help you from the start to finish well-dressed.Heck of a shop got my suit out in 1…read moreday.Tailored phenomenal

Just amazing service. It's always busy but worth taking the time to wait. It's my go to for…read moreanything I need altered. Her took a cheap suit I got on a clearance sale and fitted it to me like it was custom made.

One of the best secrets in Bishop Arts. Every King & Queen deserves a Crown. Get yours here!!!…read moreCassie is attentive, customer service oriented, and has some of the most whimsical, cool, and distinctive hats in the Southwest!

Cassie was amazingly helpful and even stayed a bit late to accommodate me with the selection of a…read morehat. She was very knowledgeable and had a wonderful selection of hats to choose from. You can tell she loves what she does and knows how to make them work for you. I am absolutely thrilled with my new hat (and hat box!!) and will make a point to stop here again on my next trip to Dallas.

Taylor was amazing and spent time building me the perfect hat! I highly recommend The Rancher Hat…read moreBar!

I had a really disappointing experience here. My partner and I walked in and spent about 10 minutes…read morebrowsing, and not a single employee acknowledged us. No greeting, no "we'll be right with you," nothing. The staff looked right at us multiple times but acted as if we weren't even there. It honestly felt very unwelcoming and a bit snobby. When you walk into a retail store, especially one that sells higher-end items, basic customer service should be the bare minimum. A simple hello or offering help goes a long way. Instead, the atmosphere felt cold and pretentious, like we were inconveniencing them by being in the store. After waiting around and continuing to be ignored, we decided to leave and went across the street to McKinney Hat Company. The difference was night and day. We were greeted immediately, the staff was friendly, helpful, and genuinely welcoming. Because of that experience, we happily purchased three hats there. It's unfortunate because we were fully intending to buy hats here as well, but customer service matters. If the staff treated customers with a little more kindness and professionalism, they'd probably make a lot more sales. As it stands now, the experience felt snobby and uninviting, and we won't be returning.