Today is Veteran's Day. I'm not a Veteran but I just recently joined Loop Rewards after seeing an advertisement that I can redeem a FREE any sized coffee and regular snickers after joining. This morning I decided while grabbing gas I would also grabs FREE Treat! While in the restroom, I was checking my app preparing to show it to the cashier when I got out and to my surprise I saw 2 coupons to redeem a FREE Any sized coffee and a FREE Donut in honor of Veterans Day. I showed the coupon to Gigi (cashier) and asked if they were a participating location that would honor both coupons. She wasn't sure so she grabbed Fernando to be sure. He told Gigi and I that he could honor both but they would just have to be redeemed in two separate transactions. I noticed that during my visit this morning, both Gigi and Fernando were so happy to help, they were kind and their service was something to write a review about. I had to say thank you! They both advised that I try one of the glazed or maple glazed donuts rather than the chocolate. And to warm it up for about 10 seconds to make it taste better! Thank you both so much for the help! I got a medium coffee to go along with my donut and got my gas at the pump. I also noticed that NEW Loop Reward members will receive an offer to redeem a FREE Roller Grill Item that expires 3 days if they use their number at the pump. I'll be back to get that, haha. Thank you!! read more

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No complaints! I have not gone inside the store and I have never used their car wash station! I have only stopped here for gas. This is where I always have to fill up with one of my vehicles, because my vehicle has been lowered and this station works great for it. No steep entrance and no steep exits, works perfectly for my car, no more scraping in or out of t gas station! This location looks clean by the fuel pumps, and so far I have not had any issues with any of its fuel pumps! read more

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Good just for gas, The workers there are super rude and don't care about customer service I am not the type to ever write bad reviews but I had tried to give this place the benefit of the doubt so many time. This is this one worker particularly a younger girl, everytime i've gone in she's extremely dismissive and unpolite, she has even ignored me multiple times. I don't know what her problem is. I hope she learns to be nicer and values her job more! read more

The worst car wash experience. I paid for the car wash on the outside kiosk. Went into the car wash and nothing happened. Just sat there. Went inside and some dip shit telling me no on complained today. Just give me a refund. Leave your excuses for your poor wife who has to deal with you. read more

BEWARE!!! Worst Car Wash Ever!! Took our new SUV through their Car Wash and ended up with a broken rear window wiper assembly & the worse car wash ever. The wash equipment ripped the wiper assembly apart which is going to require a new motor from the dealership. We went back to the clerk to see if we can retrieve the missing pieces in the wash bay and during the search we not only couldn't find all of our pieces but found at least 3-4 rear wiper parts and blades from other vehicles as this seems to be a frequent issue there. Clerk refused to make it right as they have a "Not Liable" sign posted. Avoid this place at all cost!! read more

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We got a car wash here. We ordered "the works" but it was the worst car wash ever! It didn't rinse off the soap, our rear window is covered in soap and so were the side mirrors. Never coming back again. read more

Purchased prepaid gas cards for gifts for my guys. Problem at the register while they ere charging my card and activating the gift cards. 100.00 was over charged and cashier brought out help. They said I would receive the refund from shell back to my card. Nothing has happened. We have called and stopped by on numerous occasions. Still nothing. No response etc. Shame on you ! read more

Today is 2/15/24. Warning!!! This gas station is a "rip off!" They scam by charging $5.29 for 89 octane. If you buy a car wash it's $5.09. The station wins if you buy a car wash or if you don't buy a car wash. (All previous one star reviews comment on the horrible car wash) I see the OC Sharif sends their fleet of cars to this location and don't blink an eye to spend taxpayers money. The Shell around the corner is $4.79. That's .50 cents cheaper. This station benefits both ways and screws its customers. People don't understand how much of a difference this station charges for gas. Between stations it's a .50 cent difference per gallon. CRAZY!!!!! read more

Worst customer service. Dont go inside buy snake and drink. They will mad at you ...... read more

One of the worst Shells I have ever been to. The equipment is barely working. But most of all: Slow... Slow.... Slow...... . . . . . . . read more

Went there this morning to wash the car and it apparently is broken because it's not rinsing off the soap. Went in to tell the employee and she said to do it again with a different setting, so we did. That didn't work and she said do it one more time and that didn't work either car still has soap. Ask for a refund and she stated that the car looks fine she could see it from where she was at white soap on a white car and she could see read more

LOVE this Shell! The store is nice and has a lot to offer, the windshield squeegee is clean and so is the water. If you go inside, don't forget to grab some Mexican food....it's pretty good! This location is conveniently on Bake Parkway, and there are no weird road rules to come or go, making it a pain to pull in to their lot. Best of all, and the reason I love them so much is their carwash; which does a damn good job for being a machine. read more

Had to try three different pumps And then none of them were working so I went inside to pay with a cashier for the pump I was currently at and she told me to go to a different pump so I just got pissed off because I have spent enough time there and left to a different gas station read more

Do not use this car wash. It used to be a good 'gas station' car wash, but the new equipment is terrible. Leaves your car wet, soapy and add to that they charge more for less. Keep driving, nothing to see here. P.S. - The vacuum doesn't suck very well either read more

Came here strictly for the car wash.... The cashier was very nice... I did the highest level car wash hoping it would realllllly clean my car. This is the second car wash I have gone through, that I still had bird droppings on my car afterward. Kind of bummed about that, but it got everything else pretty clean.... Didnt quite dry the whole car at the end either.... read more

Updated to 4 stars review: 8-15-16 This location has installed all new pumps!! Haven't gone in to see if the customer service is any better. Original review 1 star: I live in Baker Ranch and frequent this shell several times a week. This is the first time I have ever had to go inside and deal the the staff. Did my card swipe I entered in the wrong zip code so it rejected my card. Waited five minutes did a res wipe entered in the correct zip code. Said I need to come in side. I have a 5 month old and a 2 year old. There is no way I'm leaving either of my kids in the car especially in 98 degree weather. I pressed the help button for someone to come and no one came. I then pressed the ads button for assistance still no one came. Of course my 2 years old decides he doesn't want to wear shoes so I have to carry him and my daughters car seat in order to figure out what the issue was. I walk in and there are 4 people doing NOTHING!!! Only one cash register open. I then explain and he asks me if 60 is enough for the pre auth... I have an lr4 and have to fill it with premium and may dashboard says I have 10 miles in my car left.... How do I know how much it is suppose to fill my gas tank up. He looked at me as though I have 3 heads and a screaming toddler and an infant. So we did the auth for 80 and asked if that was enough again I HAVE NO IDEA! So finalize it go to start heading out the guy behind me came running over to open the door for me and all the shell employees just watched. I then get to my car and get my son buckled in and my daughters car seat and then here is one of the employees asking if I wanted my gas pumped. Very nice of him but wayyy late in the encounter to decide to try to start providing customer service. I feel very sorry for the owners of this She'll there employees are lazy and rude! 1. Get your help button fixed 2. Get your ADA button fixed 3. Provide customer service What happened to the days of self serve or full service gas stations? read more

Rancho Parkway Shell - New pumps!! - Gas Stations Near Me - Lake Forest, California

Worst gas station ever. Computer never works or in the small chance it does you have to wait forever to get through each of the thousand prompts. No I don't have rewards. No this isn't a debit card. Here's my zip code. No I don't want a car wash. Ten frustrating minutes later... Oh, receipt is available inside cos half the time it doesn't print? But you can get a good burrito inside at Los Pinos grill. read more

Don't come to this gas station don't use your Ralph's rewards the pumps don't work the employees are worse then the pumps. Just go down the road it's not worth your frustration. read more

Used to come here everyday. The new staff they've hired speaks about as much English as I do Spanish so asking for anything is a nightmare. Their tobacco and lottery sales are gonna plummet pretty fast if the person begins the counter can't understand what you're asking for read more

Worst service ever. Do not pump early morning, none of the pumps work or are too slow.

I come here all the time. Why is it your pumps are so slow? Very frustrating when it takes so long to fill the tank.

Seriously you're charging me a $1 extra for cars wash because I'm not getting gas? That's bull s***. That's ethically wrong in so many ways. The guy didn't even point out the obvious scam until he was charging my card. Wow!!!! This is the last time I'm getting a car wash here. Ps as you exit the car wash it smells like farts read more

Worse customer service from the gas clerk, was an older white lady, stood there waiting to make a purchase at the counter, no one was around so I called out, she then called out back with the following words "I'm busy, you will have to wait" instead of I will be be right there, just the tone she used, it looks like I was a bother, she was making coffee. read more

This is one of the cleaner gas stations around. It's kind of going for a high tech thing with LCD screens advertising too. It has a car-wash and a little mini-mart which has a small Mexican food place within it. There are a lot of gas pumps so it is hard for it to be completely busy. I've come here quite a few time on my way to Foothill Ranch and it hasn't failed me yet. Also it doesn't help that they don't have a lot of competition there. The workers seem nice enough, and it almost always has cleaner and a scrubber ready to clean your windshield (I hate it when places don't). read more

This car wash is awful!! Be careful! You can't actually purchase a car wash in the drive thru area. You have to go inside to purchase one and then they charge you an extra dollar if you don't get gas there. Here's a thought...out a sign that says that BEFORE people get in a line they can't get out of!! read more

Crappy prices. Crappy service. Pumps working at a gallon every 2 minutes. DO NOT COME HERE. read more

Rancho Parkway Shell - After 20 minutes. - Gas Stations Near Me - Lake Forest, California

Seriously the worst customer service I've ever dealt with. The people working there obviously hate their job, also the car wash stops working out of nowhere. Very inconvenient, it won't even let u pay at the machine so I had to run inside twice to try to pay. read more

Bearded middle aged Asian clerk behind the counter was chomping on some food when I entered to buy a carwash because the card reader at the carwash pay station didn't work. The clerk was rude. When I finished paying I said thank you. Clerk said "uh huh". I had to explain to him he needed to thank me for my purchase not say "uh huh". Teach your staff some basic customer service skills and have them eat on their break. I got better customer service from the carwash pay station. At least it said thank you and without a mouthful of food. read more

This car wash sucks.. fist of all, it doesn't take debit cards so I had to rush inside to pay for the wash inside.. then it stops working in the middle of the car wash and I had to back out of the car wash! It's only $9 but it sucks that my cars not even clean and I have to go to another car wash. I didn't have time to go back in and tell them it wasn't working read more

Prices of gas fluctuate differently than other local gas stations and this one seems to typically be a few cents more. But, what's a few cents? The car wash is not a good car wash at all. I've run my car through it twice just to make sure the first time wasn't a fluke. In the first soap go around, soap missed more than half my car. During the wash, it violently shook my car more so than other local washers. The rinse did a decent, but not great job. With 60 seconds left on the timer and only half way through the dryer, it decided it was done running. This left the back half of my car wet, and spotty, which is why I went to get it washed originally. Over all? Gas prices are decent for a Shell, but steer a clear of the car wash. read more

Simply Rude cashier Musa feels like he's forced to work here and doesn't seem to be to happy to serve anyone. Complete rude A hole to everyone. It's sad even after greeting him when it should be the other way around he gives you ugly looks like your not welcomed here read more

No gas cards accepted. No cards of any kind accepted and when I went inside employee laughed and said "cash only." I asked him if there was an ATM and he just gave me a look. Long story short...I walked out and thanked God for the patience to simply find another station. A little courteousness goes a long way read more

I stop in here on my way to work, early in the morning 4:30 ish, the local tow truck guys and the employee hang out together inside the store at the tables meant for customers, sometimes the tow truck drivers are asleep, there is a hispanic employee who is new and loves to sing at the top f his lungs in spanish some song he really must enjoy, in front of the customers, I would recommend you go some place else as I am now doing because when it comes to service, there simply is none read more

excellent place and you can everything there! Plus the mexican food is the BOMB there!! Great restaurant.

I've been coming here for over a year with severe leg issues. This place is amazing! Very reasonable prices, and very friendly

So I always come in and get my usual monster and snacks for my day and I noticed on my visits there's a worker older white lady with blonde hair ( also her eyes seem to be popping out kinda looks like a lost deer in headlights) every time I have had to go in and she's working she always shows a little bit of attitude at first I thought I was me but I noticed every customer that was ahead of me she was all happy and smiling with them I approached there register the same as them and she always stayed quiet no I contact today I went in and I tried to purchase some items and she denied my money saying the machine wouldn't accept it so I pull out a money marker to show it's a real bill yet she still refused my service this is an on going problem with her only read more

I found it to be horrible. It was the worst car wash I have ever paid for. I went here because it was on my way to another store and I knew I could get a $1 off if I got 8 gal of gas. The gas was more expensive than other nearby places that that really didn't save me any money. The was no cleaning at all of my trunk (like it did not even get wet), there was very little soap and the wash was $7 for the basic one. When I went inside to complain the guy offered me a free car wash but I said why would I go pay for a bad car wash and the get a second bad car wash if it would do the same thing. Here's a tip - Go to the Chevon at Bake and Irvine. The wash is $5, is very good, and you can use the vacuums for free. Or if you are particular to Shell, go to the one at Lake Forest and Trabuco. The car wash is much higher quality. read more

Worst service I have ever received at a gas station! Pump malfunctioned and put 87 octane in my car. Turns out the 87 button was stuck on the pump so even though I pushed 91 I didn't get it. When I asked the manager, Gordon for a bottle of octane boost to help fix the problem I was very rudely told no and that there was nothing he could do to help. So it turns out he is willing to loose a customer who spends lots of money on fuel every week over a $3 bottle of octane boost. Doesn't sound like he has the owners best interest in mind. read more