This place is generally pretty good. Most of the time they do solid work, and I've been coming here for about three years. Occasionally, though, when they get busy, the quality slips. It seems like instructions don't always get followed, or there's a disconnect between the front staff and the team finishing the vehicles. My main issue--and the reason I'm deducting stars--is the front desk experience. The woman at the front is consistently rude and has been every time I've come in over the years. It comes across as dismissive and unprofessional, which is frustrating since she's the first point of contact. A role like that really sets the tone for the entire experience, and unfortunately, it brings the overall service down. They also have inconsistent hours. There have been times I've driven over only to find they've closed early without any notice, which is frustrating and inconvenient. read more

Not worth the hassle. Every time I have come here I have specifically asked them what package I need to remove dog fur from my vehicle. Every single time they consistently give me different responses. So I purchase the package that is recommended. Every single time not one attempt of vacuuming has been made. This is the fourth time in a row and it's on me because I keep coming into this Car Wash but at this point, they deserve the one star review. If you don't have the ability to remove dog fur then just say so. read more

This is Zero stars. This is the third time I've given this car wash a chance, and unfortunately, nothing has improved. I paid $39 for a full service, but the interior wasn't vacuumed properly at all. When I spoke to the manager, he seemed confused about what was included in the service and didn't appear to have much knowledge about the cleaning standards they advertise. Instead of fixing the issue or offering a solution, he told me that next time I should ask for a "deep vacuum." So I came back and paid nearly $40 again, specifically mentioning the vacuuming--and once again, the interior was not cleaned properly. read more

Just had my car washed and when I picked it up, I noticed a large scratch on the back of my vehicle in a very visible area. I immediately brought it to the attention of the manager, Alfredo, stated that the scratch was already there before the wash. This was not true. I did not appreciate being spoken down to or having my concerns dismissed. I later called to request access to the surveillance footage so we could confirm whether the scratch was present before I entered the car wash parking lot. I was told only the owner or the owner's son, Adam, could access the videos. When I spoke with Adam, I asked if we could review the footage together to verify what happened. His response was, "We owe you nothing. What do you want, a free car wash?" I found this response extremely rude, belittling, and unprofessional. Regardless of the outcome, customers should be treated with respect and professionalism. Unfortunately, I never spoke directly with the owner, Ali, and all communication was handled through his son Adam, who did not manage the situation appropriately or professionally. At no point was there any real attempt to address the issue or provide customer support. If anyone finds themselves in a similar situation, make sure to formally request that the surveillance footage be preserved or subpoenaed immediately so it is not deleted before it can be reviewed. Very disappointed with both the customer service and the lack of accountability. read more

Superfine Auto Spa - Scratch after car wash. - Car Wash Near Me - Mission Viejo, California

This place is terrible. This isn't the first or 2nd time I've come and my car is still dirty. Never again.

I have a membership here and I usually wait a long time for my car.. which is ok because I know when I go to get my car washed I have to block out some time. The problem I am having lately is that Yelp and everywhere else says they close at five their website says 4 but their other location closes at five. I'm not sure why they can't stay open to five, it's very inconvenient to close at 4 on the dot and not even leave like a window of five minutes for people that are just trying to get in after work. I work full-time and I drive very far from my work to get there, so trying to get home with traffic and beat that 4 PM time is very tough and I usually have the most time after work to get my car washed. This is the third time I've been there at 4:05 and they have closed up the gates. I am pleading for you to change your hours especially during summer, you would make so much more money also. read more

They quickly vacuum and still leave the interior dirty. They didn't do the back small windows on my car either. The prices have also gone up but service hasn't gotten better. read more

This was literally the worst car wash I've ever gotten. My car was very dirty after a camping trip and the most important thing to me was that every surface was wiped down. The man suggested I should get the most expensive one wash and assured me this would happen. When I got to the car when it was done, it was still so messy, I asked the man to wipe down a few extra spots and he did so but was very frustrated, but here are the results even after that. Do not come here read more

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This place is the worst!! $30 and they don't even dry your car. Alfredo, the guy who is working in the front is so rude. The cashier was rude and my car turned out ok. Do yourself a favor and go anywhere but here! I will not be back. read more

i'm usually fine with my truck taking a while. i was warned it was going to take an hour or so cause they were busy. it was a wednesday around 2:45pm. that's fine. but my truck sat untouched for 45 min and then i had to wait another 45 min once someone finally got to starting it. i drove off once it was done. had some food and when i got home, i noticed the entire car had water marks everywhere. literally looked like the truck hadn't been washed. it wasn't dusty anymore but water stains everywhere. i paid $45 btw, plus a $10 tip, not worth it. all that just to go home and redo my entire truck again. never again. read more

Superfine Auto Spa - Car Wash Near Me - Mission Viejo, California

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The reason I'm posting unsatisfactory is because I paid $62 for a car wash that said that they were detailing the car and that was the lower package if I would've known that the business would've done been done like this I would've just went to a normal car wash that didn't cost this much and now this back latch to the car is broken and the owner refuses to look at it or fix it now all my check engine lights are on and I would never recommend this to anybody. I'm super upset about it and the quality is terrible and the customer service is even worse. They don't care. read more

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I decided that my black beauty needed a bath today. I bought the works from Adam S. who was helpful and had professional customer service skills. The team worked hard on my truck and the service requested was completed to my satisfaction. The value is competitive and these guys work hard and do full detailing etc. I witnessed the general manager or owner handling quality control and the entire process is synchronized. The truck looks new again. Highly recommended. read more

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This place sucks. They advertise that they're going to be open until five but they decide to close at four. Seriously how hard is it for an owner to know what the clock says? read more

Ever since the remodel, I've wanted to give this place a try. Checked Yelp and their website for hours and both said they were open until 5pm. Arrived at 4:25pm and all cones were up and they were not accepting any more business. Won't be back. read more

Understaffed, super crowded and very expensive. You'll be there an hour. I went on a week day early morning thinking no lines and it was a disaster read more

Wow. Paid for a hand wax. Didn't even get a good car wash. It was my first time here, which I said to the service writer when I drove up. I'm a pretty loyal customer, so I was hoping I would be able to rely on a place to give me what I paid for and enjoy a break from my Sunday routine of detailing my own vehicle. Nope. I literally watched the guy working on my car walk around and rub the car with different colored cloth rags for 30 minutes, looking around to see who was watching instead of attending to the details of his work. My family and our 5 cars won't ever be returning. I was going to say something to the manager, but I let my dollar do the voting. It was a $75 education. Sadly, there is no email contact for an owner of this business, but I suppose that is by design. Given the volume of cars rolling through there, I doubt they will care about one person's experience. Demand is greater than supply. read more

I stopped in to have both of my black beauties washed. As always I requested the SuperFine wash package. The quality of the work as well as the level of customer service was amazing. The value one must love the monthly subscription. I understand that there are a lot of disheartening reviews about this establishment however I yet to see, be treated like and receive the service that has been mentioned. My earpods are clearly visible and are always there where I leave them. **SuperFine Auto Spa** keep up the good work. VT forever.. read more

Superfine Auto Spa - 9369 gets a bath - Car Wash Near Me - Mission Viejo, California

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This place is terrible and a rip off... I thought by getting the most expensive one it would be better but that's false I paid 49.99 for "EXTRA DEEP CLEAN "but i was better off going for the cheaper one and probably would've got the same results . Nothing was wiped properly , Trash was still everywhere, and cleaning product residue! JUST BAD Please save your money and hire someone to come to you !!! Never again !!! read more

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I got the full interior detail package and I was very satisfied with the service I requested. My truck is looking better than ever. Great detail and I'm very happy. Will definitely be back to maintain it. Great value and hard working people make this auto spa worth trying read more

I had my Jeep cleaned here and it was... fine. Not amazing, not terrible, just kind of average. The interior looked better than when I dropped it off, but they missed a few obvious spots like the cup holders and some dust on the dashboard. The exterior wash was decent but didn't have that polished look I was hoping for. The staff was polite, but the whole thing felt a bit rushed. Overall, it's okay if you're not too picky, but probably not the place to go if you want a really detailed clean. read more

The only reason I keep coming here is because car wash services are getting harder to find. This is the second time I go that they are closed before the time listed. read more

My wife and I took both our cars to get the carnuba hand wax package. My car was out of the tunnel first and quickly taken to get detailed. My wife's car sat for about 30min before being taken to the detail area. By the time i had gotten in my car (which was washed/detailed great except the dried water droplets on my side mirrors) after they finished, my wife's was being called completed. That's around 30min less time being detailed than mine with the same package. On first inspection it looked fine but I asked the guy how it was done so fast. At first he didn't seem confident That all the work was done then quickly changed his story and got defensive telling me if I didn't believe him to get his manager. I originally only saw a few missed areas. There was a dot of pollen here and a smudge there. It wasn't until we left that my wife noticed the dash was dusty, the center console wasn't completely clean, there were wax smudges in many places and they forgot to add the scent. Long story short, you may get a fantastic job or a mediocre one here. Edit* added pictures (we wiped several of the spots of wax away before deciding to take picture). I also forgot to mention the windows were full of fingerprints from my kids that were not wiped away. Sadly I can't take a good picture of that. read more

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Exceptional service from start to finish. The owner and manager are warm, professional, and genuinely attentive. Even when I arrived just minutes before closing, they graciously completed my service without hesitation. They've also been incredibly accommodating with account updates and service. A truly first-class experience--well worth the drive. Highly recommended. read more

Whoever their young girl that answers the phone is absolutely incompetent. I leave one car wash to come here but prior to making the 20 minute drive I call and ask if they are busy. She says no we aren't right now, that's normal. I drive over and the gates are closed. I call, she answers, and says yes we close the gates at 4. Tell me why everywhere says you're closed at 5pm and you failed to mention that on the call? What a waste of time. Absolutely terrible. read more

Service is terrible. It had an issue with the owner who's very uncommodating and rude. Their website says they close at 4:00 but they're Google and Yelp site say that they close at 5:00. Do not go here there are plenty of other options that are much better read more

Very nice car wash I loved the atmosphere and they had coconut water there while I wait and I get to watch my car behind the glass while it gets washed read more

Wide assortment of offered options. Usually pick the super fine option. They clean the vehicle to an above adequate state. Meaning it's no longer dirty but it's not so clean to be over the top. read more

They do a decent job cleaning the car but they always forget to give me my air freshener. Also, they close so early and the hours on their website aren't accurate. Sometimes I'll come at 2:30 and they'll be closed for the day even though their website and Google says 5 lol read more

I wasn't standing there watching them and they skipped my car and put other cars in front of mine and now I have to wait an extra half hour.

This place is a joke. From the laziness of employees using a long handled brush on my vehicle, which i had to tell them to stop doing. They had wash mitts but because I have a truck, doesn't mean it should be treated less than a MBZ. Then I sat there and watched my truck sit out in the lot with no one working on it for 45 min. In the mean time I'm watching a supervisor walk around talking to all the guys, not helping when they are clearly understaffed which helps nothing. The job was okay in the end, but I won't be back. read more

Avoid this place. They do a very bad job. I paid $28.99 plus tip but look how they cleaned my car. I don't recommend this place to anyone. read more

Superfine Auto Spa - my car seat after vacuuming - Car Wash Near Me - Mission Viejo, California

Always great service! Thorough cleaning and attention to detail. Management and staff are professional and friendly!

Best car wash and customer service I recommend this shop for anyone who lives within 10 miles worth the drive !!

I got a great wash here. And Dave the service writer is awesome. Has such good customer service and is always looking out for the customer.

I have tried to give this car wash a chance because it's close to where I live and was always good before new management. But about two months ago they lost my back seat floor mats. And ever since I continually have issues each time I have visited. Today when I pulled up the guy taking orders served the person who came after me first, they didn't put the air freshener in and did an average job on the cleaning. I'm done with this place. read more

The best service and quality car wash anyone can get!! Takes care of his employees and is very friendly ! Recommended forsure ! May his business prosper ! read more

Great owner who stands up for his workers, very much appreciate the friendly and fast service as well.

It's so hard to find a car wash like this place these days. I wanted a place where I could drop my car off, have someone else send it through a tunnel and dry & vacuum it for me and that's what they did! I didn't see any of the big brushes going over my car either - it looked just like high pressure soap or something - which was nice. You can get cash back from the cashier inside for a tip too. You can definitely get a cheaper car wash if you want to do an automatic one and vacuum yourself but I didn't mind paying for their service. I'll be back for sure! read more

$30 for a basic car wash! I have been waiting for over 30 minutes... car is already dry. Only working on the cars that paid for details. Prior company was much better - Mission Viejo Auto Spa. Slow, horrendous service!! Never going back!!! 0 stars! read more

$40 for a crappy job. What a rip off. They can't even vacuum properly and thoroughly. Time to find a new place and tell current friends and family to find a new place to get their car washed. read more

Superfine Auto Spa - Horrible vacuum job. Wasted my money on this place. - Car Wash Near Me - Mission Viejo, California