I started the process of having them design some trusses for my upcoming project. But they screwed it up 2 times. Major mistakes. I gave them a 3rd chance via email request but they did not respond. I then informed them I would not be using them since the designer was incompetent and I had lost confidence in their abilities. I asked for a refund that I paid for the truss Engineering calcs because they were useless since their design was completely wrong.(All their fault since I gave them accurate plans and email info). At 1st they said "of course". The next day they refused. They said they had a lot of time into the design and decided to switch the purpose of my payment for Engineering calcs (I have the Eng. Calcs receipt) to the time they spent on my design. But the extra time they spent was their own fault fixing their mistakes. That's not legal. There was no contract for anything. The payment & contract was to be signed upon design approval which never happened. So, if they don't give me a refund I will be filing form SC-100 soon for Small Claims Court. read more