Amazing staff! I have only been here once, but I am…read moreimpressed with how friendly and knowledgeable staff is here. Upon arrival I was greeted and handed the patient paperwork in a prompt manner. The wait was about 30 minutes. So not terrible, and the waiting area had a beautiful big fish tank and peaceful feel to the atmosphere. The lady who did my blood work was a pro for sure. I have very small veins, and I'm always scared I'm gonna get poked up and leave looking like a Michael Myers victim. But she did it on the first try and with very little pain. Anytime I had questions about procedures I was given detailed answers and handed a booklet with even more info as well. They are very friendly and very thorough here, and I left feeling well educated and in good hands.

The staff is incredibly helpful and friendly, you are part of a family as a patient of Dr.Mac. The…read morepersonalized services are well thought out and executed. Always available and incredibly informative!

Dr. Ramirez and his office takes great care of my husband and me! I have rescheduled same day with…read moreno issues, the nursing and office staff are super friendly, and Dr. Ramirez listens to our needs. In addition to general medical services, Dr. Ramirez took over my women's health needs when my OB retired, so now we don't need to see any other doctors (but he won't deliver babies). We moved an hour away 2 years ago, and this is still the only place we will go!

Delayed response to make an appointment. Sends text to remind too far in advance to actually…read moreassists with scheduling and forgets to ask patient to fast. Who wants a late appointment to fast all day til end of day for basic blood work? Then, wants to double charge for scheduling a second visit rather than owning the scheduler's error. No, thank you.

Let me preface this review by stating that my experience with my doctor and nurses has been nothing…read morebut positive. 3 stars for that. The front desk staff, on the other hand, have been consistently rude, as if speaking with any of the patients is a huge inconvenience to their daily activities. I DREAD office visits and calling to make appointments/have prescriptions refilled. An example: after being on hold for 15 minutes, I was given no other option than to leave a voicemail for a nurse to have my question answered. (I was calling to check whether she had received my previous voicemail.) The "not recommended" reviews are undoubtedly overly emotional, but they are accurate regarding the remarks about front desk staff. Healthcare is becoming more and more of a business (it is evident this office is organized for profit) and being such, as a customer (patient!), it would be nice to be treated with a minimal level of courteousness and respect.

This clinic has moved over to the "WellMed" system and has gone down the toilet both in basic…read morecustomer service and the quality of patient care. Getting anything done here is a nightmare. Even for a basic office visit you may be waiting 2 hours after your appointment time to be seen by a provider. Test result follow-ups are very slow, even after they show up on the patient portal. Providers are also slow to write orders when test results are alarming to the patient. Dr. Coutinho used to be great but if you go here now odds are you will just see one of his PAs rather than the Dr. himself. I have nothing against PAs but the care here is simply not up to standard.

Dr. Rios is mine and my husband's primary care physician in San Antonio. She is a wonderful,…read morecaring, thorough and excellent doctor. We have both appreciated the time she takes with us, her thoughtful questions to better understand our concerns, and her professionalism. Although she is young, she demonstrated the knowledge and experience that we look for in a doctor. I recommend her highly if anyone has moved to the San Antonio area and is looking for a very good doctor.

PATIENTS BEWARE! This practice evinces an attitude of reckless negligence to patients in need. My…read moreelderly mother who was just released from the hospital for a life-threatening condition was referred to this practice for URGENT treatment. She was refused service for arriving TWO minutes past "cut-off" time, despite having attempted to call and notify the office multiple times that she would be late due to unexpected construction/traffic (she was only able to leave a message, which they ignored). The receptionist and head nurse were rude and even laughed at my mother's situation. The other two receptionists were blithely talking on what appeared to be personal calls. There was only one family in the waiting room. DO NOT see this practice if you are looking for a professional, caring medical staff. My mother has lived in San Antonio for 31 years and has never experienced this kind of a horrific experience. I am praying that she gets the medical help she needs, since now she can't find anybody who will see her before the New Year. What a travesty and a disgrace. Beware.

Super friendly and thorough, lots if face time with the doctor. She listens and is considerate and…read morethorough- a refreshing and welcome change from the quick in and out with an advanced practice provider or doctor these days.

From the owner: Dr. Anson offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. Her MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in San Antonio. Similar to concierge medicine physicians, Dr. Anson is available 24/7 by phone. Her practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.

11 months ago 3 Jan 2025 I placed a FNP Stephanie Benton review which continues to hold true today…read more Please look at my 3 Jan review. Consistency & responsiveness are her trademark hallmarks that persist. Great Provider & Caring Person. See her when you can.

THIS IS THE LAST place you'd want to receive care from. Patient has to call office several times to…read moreget the medication prescribe? It's been over one week a medication was prescribed to me and I'm having to call the office to tell them how to do their job! Takes a month just to get lab work back because staff won't upload to portal! This place has a lack of communication overall! If you want quality care go elsewhere. Simple blood work in their office will have you waiting for 1 hour!

Do not go here. Find a different doctor. The reviews are correct. This doctor does not care about…read morehis patients at all and getting medication was a struggle.

I've been going here for about 2 years, the NP Mary Freeman is incredible, she always listens to me…read morevery thoroughly and takes care of everything. However to put it bluntly, Dr. Gogu sucks, he is short with you, doesn't listen to you, is quick to just say okay this is what you have/need and it's not. He rushes through and doesn't actually take the time to listen to you and care for you. I'm considering going elsewhere even though I love the NP.

Dr. Cooley is the best. I have been coming here for 5 years now and it has been a major game…read morechanger for my health and quality of life after some really tough setbacks and having a hard time finding a doctor for my unique case. I will support CoolMed any way I can.

I have been going to CoolMed seeing Dr. Cooley for the past five years. Dr. Cooley and her staff…read moreare amazing and attentive to all my needs and go above and beyond to care for their patients. I highly recommend CoolMed.

I have been seeing Dr. Naron for 3 years. He is a partner in a family medicine office, North Hills…read moreFamily Medicine. Dr. Naron has changed my life. He's warm, friendly, and actually cares for his patients. His bedside manner is excellent. I have recommended him to all of my family. The office staff is excellent, and timely. In the three years I have been his patient I have never been disappointed.

Do yourself a favor and find another Dr. I've been a patient here for about a year and the two…read moretimes I've needed anything have been painful. Dr Naron is great but his office staff and nurse practitioners leave a lot to be desired on customer service. Don't expect them to call you back in a timely manner or actually follow through on sending in a prescription or lab work request because that is asking a lot. If all you will ever need is a physical then this is your guy! But if you ever get sick or injured and actually need medical attention then I recommend finding someone else.

I've been going to see Dr. Cruz for the better part of fourteen years and I've always been…read moreimpressed with the level of care and service he and Ms. Fernandez provide. Ms. Fernandez, NP, is great to work with as well, and I really enjoy exchanging ideas with her as to how to better manage my diabetes. I really like that both Dr. Cruz and Ms. Fernandez rotate the appointments so I see them every other time I am at the office. Sort of a "fresh" set of eyes when I have an appointment. This gives me a chance to discuss my latest lab results, how I have felt since the last appointment, and any other issues I feel are pertinent to my ongoing diabetic care. At one point Dr. Cruz was in practice with another doctor in the same office, and it was chaotic at times. It has been a couple of years since they have parted ways and I like the environment much better now. Now I can go to an appointment and expect to be in and out within an hour, more or less. The staff has always been helpful, and when I need any supplies because I have run out, or I am waiting to get refilled by my mail order pharmacy, they always give me enough supplies, i.e. insulin pens, strips, etc. to hold me over. Great service. Overall, I am very pleased with the practice and level of care.

While the doctor is great and all, Dawn ( apparently the director) has horrible bedside manner,…read moregives attitude and has zero patients for patients. She raised her voice at me over the phone after I sent a message about a transfusion being cancelled for the third time. While I understand maybe your office has no control over the situation you should train your staff To be kind and informative and helpful. Not rude, mean and down right dismissive. Will not be coming back to this doctor just because of Dawn. if I could five negative stars I would.