With nine months of experience in riding these buses several times a week, I can safely say that their bus service is terrible, unreliable and not living up to the expectations which riders have. Their scheduling and routing scheme seems to undergo some massive change every few months, and the service only gets worse with each change. If a single cloud rolls across the sky or a single drop of water falls on the road, the bus stops running. These buses are equipped with automatic tire chains (you can clearly see them on the bottom of the bus) so there shouldn't be any excuse for weather related delays, but they happen all the time. Some days, even when the sky is clear and the day is warm, they just randomly cancel routes with no explanation other than "issues beyond our control." Absolutely no notice is provided on their website or anywhere else when service is cancelled. It is up to you to figure out for yourself why your bus never showed up and how you are going to get to work/home on your own. During the time I've been using this service, I've made two complaints against them with the Colorado Public Utilities Comission (PUC). Both complaints discovered violations which resulted in Ramblin' Express being served with a fine. But instead of making their service better so people won't have a reason to complain about them, the company seems to be retaliating by making their service even worse and less convenient. First, they totally eliminated the bus stop that was only about a mile from my home. Now I have to drive much further to get to the next closest stop. And from there I still expect to spend another hour on the bus! Next, they changed their routes so that instead of a bus departing every hour, they only departed every two hours. I had to have my employer adjust my schedule because this made it impossible for me to get to work on time. Well apparently their two hour scheme didn't work out, so they eventually scrapped that and reverted back to the every hour departures. But naturally there is some horrific catch, which is that they merged the Lakewood and Aurora routes into one route! Now, Aurora residents get to spend an extra hour on the bus each way (in addition to the hour it already took), and Lakewood residents have to be crammed in like sardines on an overcrowded bus that is already full before it even gets to our stop. Every time you think this company can't make your commute to work even more nightmarish, they find a way. read more

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This company runs their drivers beyond ragged.. they change their drivers' schedules last minute, and drag shifts out for up to 16 hours at a time or more. Furthermore, they require their drivers to carry unlimited data and phone plans on smartphones without any compensation. And as often as these buses break down, they leave their drivers and passengers stranded for hours at a time.. As fancy and first class as they claim to be, the smell these buses permeate is very unpleasant. Don't even bother trying to contact customer service for anything other than hurry up and buy something, or get rushed off of the phone. read more

Here is the email I sent the company so you can see what happened to me I'm writing to inform you of a horribly negative experience on your 1045pm bus on Friday night. The bus driver started screaming at me because he was unhappy I used profanity. My friend who happens to be the same color as the driver used profanity and did not get screamed at and threatened to be thrown off the bus like I was. I do not pay a ticket price to be screamed at and threatened by a bus driver. I expect to be refunded for the fare and apologized to. I expect I will not be using the bus in the future based on this experience as a first time rider. read more

Rode the Bus in March for son's 21st Birthday. We went to Cripple Creek. This 81 year old Bus driver went through 3 yellow lights, and then got his cell phone out on Academy. Why in the world was a 81 year old man who started in Dec be driving and pull his cell phone out. It was the ride from hell scary coming home. I did contact Ramblin and some nice man sent us 2 free tickets for the bus. So today June1 2019 we went up. Lady with Glasses and Curly hair at 630am was speeding , then we got her to go home at 315 bus. She ran 3 yellow lights ,last one she could have slowed down for no she floored it and it was red when we went under it, What if someone would have hit us. Then we took my son home on Academy after the bus ride she was heading that way, guess to return her bus for the day and she was speeding down Academy. Hopefully next ride is better. read more

I had a terrible experience with Ramblin Express. I have been trying to contact them for two weeks to get some sort of compensation. It is impossible to get a hold of anyone. Here is a copy of an email I sent to the company: I purchased a ticket and rode the Lakewood bus to Black Hawk on Saturday the 9th. On the drive up, we had to travel at around 30mph on the highway, until the bus eventually broke down completely. After sitting on the side of the road in 90 degree heat with no AC for about 15 minutes, the driver was able to get the bus running again. We continued on our journey up the canyon with no AC in a blistering hot bus 15mph under the speed limit. When we finally arrived, we were only able to make one stop because "the bus was loosing pressure" according to the driver. After a LONG walk to our destination, I thought our traveling troubles were over - I was wrong. Upon checking in with the driver, she gave us a ticket with all of the return bus ride times printed on it. We decided to take the 1:20am bus home. A bus arrived at the stop at about 1:30am, but it was destined for Aurora. The driver told us that even though we had been given tickets with a schedule printed on the back, the schedule was wrong. The next bus to Lakewood would not arrive for at least another hour. We asked the driver if he could take us down the hill, and pull over somewhere on his way to Aurora, where we could catch a cab to finish our trip. He refused, which left us stranded for another 1.5 hours. When the bus to lakewood finally arrived at 2:40am, the driver let us know that on the way down, we would have to make an unplanned stop. We stopped for about 15 minutes to help another bus that was stranded on the side of the road. By the time I finally made it to the station in Lakewood, it was well past 3am. I am thoroughly disappointed with your company. I understand that problems do arise, but the least your employee could have done was given us a ride down the hill. Dropping us off on the way to Aurora would have been a very short detour off of the highway, we didn't even request to be taken to Union station. read more

I had the worst experience with Ramble, on Aug 18th I had taken one of my consumers which is disabled to Cripple Creek and when it was time to board the bus we where informed that air-conditioning was broken 110+ degrees in the bus ,get to Co Springs switch buses driver can't start bus in lot for over 30 min. Finally gets its started then of course no air-conditioning in this bus til we almost to Pueblo and driver really couldn't drive I get a call from some gentleman from the company apologies for my incoviance and I would get full refund. I got nothing never using them again. Michelle Tannahill read more

This company allegedly provides shuttle service from Colorado Springs to Cripple Creek. They do not give an accurate schedule of when this supposed shuttle service takes place, they grossly overcharge for fares, and their customer service department lies, claiming that the schedules on the website are accurate. This is based on repeated attempts to use their "service." Incompetent barely begins to capture the pure ineptitude of this worthless company. read more

This bus is the worst they have incredibly high prices I mean 24 dollars for a round trip and just a one way trip? That's ridiculous! I'm an employee at one of the casinos in cripple Creek and it's surprising that they don't have a discount for that. I also called in and they were not very helpful at all. So do choose this bus read more

Excellent service! Bus was in excellent condition and driver was knowledgeable about the area and where we needed to go, needed no direction. Helpful since we were all from out of town and didn't know where we were going. I highly recommend Ramblin Express!! read more