The care quality is top notch at JRMC! I have had experience through the surgery department and the…read moreoutpatient clinics, they are well run and provide expert care from the same physicians you see at a larger facility.

Once again, I have had a bad experience with Jones regional medical center. Initially, my visit was…read moregoing well, however about 2 hours after i got home, i had stinging in my fongef where stitches were put. Opened up the bandage to see an open area that is actively bleeding. I contacted the ER for a follow-up on this and was told by a nurse named Brin that said thwy are happy to see me again, but it would be a new visit! It is thw same situation and should be handled under the first care charges. Instead, i am sitting woth a hole in my finger because i am not going to have to pay another $100.00 for their error in the first place!

As a couple in our upper 80s, we love the IRL facility of the UIHC system. Many people ask us if we…read morewill move to be closer to our family, and we say, "Absolutely Not!" We have the best healthcare in the USA right here in Iowa City, and at our age, this is the highest priority. We especially appreciate the blood drawing staff at the IRL Laboratory. They are the best anywhere in the UIHC system. We appreciate the main hospital staff who are willing to come to the clinics of IRL. A huge thank you to the entire IRL staff.

I can't even describe as a parent how nice it is to have amazing healthcare available to my kids…read more Not everyone in the state of Iowa can say the same. Not only that, but to live minutes away from this location is a Godsend-- as I do NOT have to go to the main hospital for them to get the care they need. (Eek, I get the heebie-jeebies just thinking about navigating the parking and elevators.) Additionally, there is free parking at the IRL location. The staff is friendly here. The doctors are top notch. The building itself is well maintained and updated. I love the art throughout, as well. Absolutely no complaints. The fam popped in for flu shots and COVID boosters a few weeks ago (which I conveniently booked online via My Chart) and we got in with a minimal wait. The nurse was wonderful. Going to the doctor isn't always painless-- but this location helps make it more so.

I am proud to say I was the first client with Fast Trans & I've loved this service from day 1!…read moreSimon drove me himself. He is amazing...so friendly, kind & compassionate. I've also enjoyed riding with his other employees (Dennis, Angie for example). I highly recommend Fast Trans for your medical & non medical transportation needs . Thank you Simon for your service. I appreciate you!

I thought Lynette Rice was my primary care provider. So when my body started behaving badly I…read morethought my PCP was the person to call. I made the appointment on mychart and I wasn't feeling the best so I quickly wrote back pain. I told her nurse I knew she couldn't address all my concerns today, but I was hoping Lynette could help me figure it out. I was hoping to just get started. Maybe get some referrals. Lynette came into the room, and said she couldn't help me with everything, I made my appointment for my back. I said I completely understood, I would come back again. She the repeatedly said I needed to pick one. She only has 30 minutes. I said forget it and walked away. After reading her notes in my records she implied I was late. I was on time for my appointment and waited patiently in the waiting for 15 minutes.

Was fortunate to find Lynette Rice in West Branch. Met with her in April 2025 as a semi meet and…read moregreet and discuss my health concerns. She was wonderful! Addressed concerns. Was proactive and helpful in guiding me to additional care that would be beneficial beyond a PCP. Her level of expertise and care met my needs. Unfortunately, I received the dreaded letter that she's leaving West Branch. If I could follow her to another location locally, I would! It's becoming a thing that PCP providers aren't sticking around. I had one for 25 years with Mercy. Dr. Loeb was amazing! She retired in 2019. The next one at Iowa City Family Practice was awesome and she left after a year to specialize in anemic patients in 2020. The third PCP with Mercy canceled our meet and greet due to illness and I wasn't able to schedule with her again, but with another in the office that I liked. However, she too left after a year. The fifth one was with Iowa Health (sadly Mercy was taken over) canceled after a nice meet and greet, due to family issues, and rescheduling was 4 months out?? I finally landed on Lynette! Was excited and looking forward to the level of care that I'd had with my first two doctors/PCP. Now I'm tasked with finding someone similar to Lynette Rice. It's becoming a game that I'm not interested in playing. Whoever lands with Lynette Rice will be fortunate! I hope I am able to painfully find someone similar to her. How that will happen, I do not know. It's Groundhog's Day over and over, paying copays just to meet with someone to see if you mesh well and then they leave. Wishing Lynette the best, wherever she went!!! She is terrific! Her staff is terrific as well. They all made me feel heard and seen, which is not learned in the medical field. You either have that niche or you don't. I will only go with someone who does.

I took my daughter to Mercy Urgent Care because she was having sinus issues and bad ear pain. We…read morewere seen promptly and the doctor was very thorough and kind. As it turns out, my daughter had a bad ear infection and the doctor prescribed her with medication to help her. Overall, our visit didn't take long and the inside of the clinic was clean and sterile. Overall, good experience!

The North Liberty Mercy Urgent Care has always been a wonderful option for us in the evenings or…read moreweekends when someone in the family has needed a doctor. Always received quick service from knowledgeable medical professionals.