I've been renting through Ralph Bending for nigh on two years. For around 18 months of that we lived in an old house belonging to a landlord who was uncooperative and obstructive. It became clear that our rent paid their mortgage and aside from that they were broke. That's not a judgement, just a fact. (Fwiw, I wouldn't recommend anyone rent out their house without a contingency fund).
Basically, when anything went wrong with the property from the dodgy electrics to the dangerous drains, the landlord seemed to be doing everything they could to either deny responsibility or delay payment risking the goodwill of the many people who came to try and fix things. We had electricians, carpenters, plumbers, drain specialists all trying to maintain some degree of safety within the property. Throughout all of this the people at Ralph Bending were absolutely brilliant. There was no eye-rolling about the latest installment, only helpful, understanding, professional, friendly service.
Even when the landlord disintegrated into abuse and harrassment I could see they were maintaining their high professional standards.
When things reached crisis point with the landlord, Mandy the fabulous letting agent at Ralph Bending, instantly found us another property where we are very happy.
If you want to deal with real people, who know how to be professional, approachable and friendly, with a no-nonsense attitude, the people at Ralph Bending are for you. I can't recommend them highly enough. read more