Grade A service and charm Keith quickly understood the…read moreproblem and 5 mins later, problem solved. No fuss, no bother, just efficient and cost effective service.

I called this firm to help with a blocked Saniflo. They said they dealt with Saniflo toilets. I…read moreasked specifically because it can be specialised. They sent out a plumber who said he didn't know anything about Saniflo toilets - he did check to see if there was power (which we already knew) ; the blockage he was also not prepared to deal with). He promptly left after a very short time - Several days later we had a bill. There was, apparently, a £65 call-out fee (plus VAT). Nobody told us about a call out fee. The company say they told me about the call-out fee and also that they may not be able to do anything about the Saniflo toilet. Here we disagreed. The invoice says 'Attended site due to blocked Saniflo'. I disputed the invoice, they reiterated their position. I decided to pay the invoice and save myself months of stress and dispute (for the sake of £78?, not worth it) and give them a review or two, here and there.

From the owner: Westford Mechanical Ltd is an independent company with more than 20 years of experience designing…read moreand installing commercial, industrial and domestic heating, plumbing, air conditioning and ventilation systems.

Once loyal customers, but not any more! Shoddy workmanship, poor work ethic and uses his wife to…read morefight his battles! Left with a big hole in the floor after he tried to install our central heating!

Completely agree with other review - awful service - windows don't fit properly - the wind screams…read morethrough them. We had to redecorate where plaster was damaged leaving large holes in wall. Plus they did not fit safety hinges which I had requested. Tried phoning would not let me speak to person who gave me the quote and when I sent a letter recorded delivery they refused to accept it from the post man. Trust me go elsewhere. I also wish I had never heard of them.