This store does not adhere to posted hours. We got to the store at 7:18 tonight and the doors were…read morelocked. Posted hours are until 8:00.

Be aware of their return policy. There's a hefty restocking fee. They have a sheet explaining this…read morebut do not give it to you nor explain it to you. So ask.

My husband and I have just recently leased a bedroom set from Jeff's and the bed has fallen apart…read moreseveral times already! Called the store to see what they would do to resolve this problem, I was told that it take a while to find out what they can do to solve the problem. We have been waiting on a new footboard for this bed as it looks like it was previously broken and someone tried to do a temporary fix on it, we did not notice this until we took it out of the cardboard that they put it in before we could look over it for problems! The men at the store will not help you load the furniture if you pick it up yourself, but if you have them deliver it they charge you for that! I would not recommend that anyone buy furniture from them.

From the owner: We are locally owned are strive to treat anyone who walks through the door just like family!…read more We have made many changes with our NEW location and NEW management! We have a huge selection of furniture for every style AT ROCK BOTTOM prices!

Very satisfied with my experience. Zach and especially Lee were very patient and knowledgeable.read more

Jessica helped me she was really nice and understanding. I couldn't thank her more enough!! Made my…read moreprocess soo easy!

I encourage anyone needing a Mattress to come out to the Mattress Outlet in Wilson, NC. They have…read moresome really great deals going on. We bought from them several years ago and it's still holding up, we just upsized to a bigger bed.

We had a great experience here today! My husband did a lot of research and found this store with…read moregreat reviews! DJ was super helpful and nice to work with and helped us find exactly what we wanted at the best price! There was no sales pressure or pitch! DJ was honest and helpful and guided us to the best mattress to fit our needs! We highly recommend!

I highly recommend this business. Sandy is absolutely wonderful. She is professional, knowledgeable…read moreand friendly. Without any pressure, she ensures that you are purchasing a mattress that is best for you and your needs. Due to the value and selection available, initially, my daughter bought a queen size mattress from Sandy and then my son bought his queen size from Sandy as well. I am a person with severe, chronic, back pain due to a work related injury and spinal surgery. I previously thought only my 3k Matttess could be beneficial or best for me. I was completely wrong. I went to see Sandy @Mattress By Appointment Wilson. She had me look at the different mattresses, try them out and she made some recommendations. She explained everything to me as well as what would be best for me, based on my situation and one that was within my budget, well made and of great quality. I absolutely love my new mattress. It's firm in the way I need it but not hard and it's elevated on the platform as I wanted. I have slept better in the last two days than I have in years. Thank you so much Sandy! Please keep up the great an awesome service that you are providing to Wilson county.

From the owner: If you are looking to save 50-80% off retail prices (big box stores) then call us today. We are…read moremattress store by appointment only. We eliminate the crowded store with long wait periods for busy sales staff to come help you. Speaking of sales staff, no pushy sales staff. We are a small store giving our customers one on one attention with no other customers in the store. You can lay on the beds, discuss your finances and apply for financing in private without worrying about other customers listening or rushing your purchase process. We provide a safe, relaxed, stress free environment. By appointment means just that. We meet you at the store at a time that works for you. You don’t have to rush to beat store hours in fear of arriving after it has closed. We work around your schedule. Come see for yourself why we are just a class of its own.

My fiance purchased a bedroom set in December of 2021, He purchased the Louis Phillip Cherry…read moreBedroom 3pc set for a full size set. After noticing he was supposed to purchase a queen I spoke to the manager at the time Anthony to see if I could switch out the bed itself only being that I purchased a queen size mattress and box spring from them as well. I was told on the day I purchased the mattress and box spring I could switch out the unopened bedroom frame and headboard. This was in January it is now March going into April and I have not received any help from upper management. I called around myself to several neighboring stores to see if they had the queen size headboard and frame just to be told the same thing from all they have trucks coming in. Which is the same thing I have been told for almost 12 weeks now. I am super unhappy and would not recommend this store to anyone. Super unprofessional. The manager of the Rocky Mount store has not been helpful at all. I was told someone would reach back out to me and it has been a month with no phone call. I still have an unopened box for a full size sitting in my bedroom from December. I just want to be able to finish putting my bedroom together with an entire bedroom set! One of the neighboring stores I called in Virgina 6359 E Virginia Beach Blvd, Norfolk, VA 23502 (757) 461-4111 this morning just to see if they had the bedframe and headboard like I called to all the other stores the young man was super rude he continued to cut me off when I was explaining the problem and when I went to tell him thank you for his help and that I was not upset with him but the Rocky Mount store in North Carolina He preceded to hang the phone up on me he was very rude I did not get his name but I am pretty sure he was the manager. Such a rude and belligerent person. I would also not recommend this store either. Super unprofessional. He did not call back to apologize either, I am extremely appalled by the way this entire company has treated me.

the customer services is spectacular Sada store manager Antonio Assistant manager and CaShunna…read moresales rep are excellent very affordable and new items yall go check them off they do what they can to help and if they don't have it they find it and go get awes store