Chris Cooksey was the sales person who came to our home and sold us on getting our kitchen cabinets…read morerecovered and our countertops replaced. We signed the contract in June with an anticipated start date of September 1st '23. We were told that the entire process usually takes a few days to a week but since we were doing a partial rebuild it may take an extra week. They finally came to do the demo and cabinets on September 25th. James did a great job with the cabinets and was very friendly. They are beautiful.
The day James set the rebuild, the countertop people could have come to measure. I called my contact at HD, Heather, everyday and she kept telling me they were going to call to set up the measuring. Nevada countertops Finally made contact with me after I had to get nasty with Ryan, the district installation manager. A week after the cabinets were set, they came to measure for the countertops. The kid who measured said 4-6 weeks. I complained greatly to Ryan and at least got my sink hooked up temporarily. Amazingly, they were able to bring the countertops 2 weeks later rather than 4-6.
The plumber they sent to disconnect the sink, delta mechanical, smelt like an ashtray but he did his job. However, the appointment to reconnect was made at the same time and was for Friday between 3-5. I made special arrangements to be home. She called at 430 to say he could not make it but would be there tomorrow(Saturday) between 3 and 5. Shouldn't I have been the first appointment? Well, they flaked out on that appointment also. My husband hooked the sink up so we could be done with this fiasco.
So yes, the cabinets are great and the countertops look nice but Home Depot admittedly contracts with some mediocre businesses (Nevada countertops and delta mechanical).
Do NOT contract with Home Depot. They want you to pay upfront which is the first red flag. That way, you are at their mercy.
This is the 3rd kitchen I have had remodeled and I have never had such a stressful experience.
Find a contractor and NEVER pay the full amount up front.