Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

Owner is a true pet lover, gentle and caring. Services are done in your home. She quickly trimmed…read moremy very large, strong and squirmy cat's daggers. It's hard to find a cat groomer, especially at these reasonable prices. Finding one who comes to your home is priceless. I highly recommend Pet Perfect. You can't go wrong

From the owner: Pet Perfect LLC is a professional pet care service that tailors pet care to meet the needs of your…read morepet. Our goal is to provide pet parents with the security of knowing that their pets are safe and have the best care possible. We specialize in caring for pets with medical, temperamental, and age related conditions and are trained to give both oral and inject-able medications.

I went to see if I could get another dose of simparica trio because we had a mouse problem and the…read moremice ate her last 2 doses so I asked if I could get the price of a single dose and I was told by the hospital manager because I inactivated my account (I haven't set the dog up at any other clinic) I have to find somewhere else so I asked if I could just reactivate her account and was told "it is best to find a different clinic." I have Been taking my dog here for the past 8 months (since she was 8 weeks old) this was completely uncalled for

Refused to do International Pet Health Certificates because of laziness, ignorance, and…read moreunderstaffing. Would not help after asking if changing flights and accommodating their busy schedule would allow additional time for completion. It's clear the vet and manager could care less about the well being of two kittens and had prejudice against a biracial trans woman.