Most hate going to the doctors, I love going to this Doctor office, they(the Staff) are all…read morefriendly and caring, Dr Byrd has been able to help me by diagnosing my illness and treating them, when others could not. I would recommend CMIM to anyone.. I thank them from the bottom of my heart...at his fast beat office, he always has time to listen to me and help with any question I have, even crazy ones. He is always reassuring.I could not have found a better Physician.

From the owner: Specializing in: - Physicians & Surgeons, Internal Medicine…read more- Physicians & Surgeons

I am so grateful I have discovered Lamond Family Medicine! They've taken great care of my husband…read moreand I for over a year now and are always available with informative answers! For example, earlier this week I went in for my regularly scheduled annual exam and Dr. Hansel noticed too much wax in my right ear. He spent careful and attentive time removing the debris, had me come back in a few days later and my husband tells me I am hearing better as a result. ;-) I find the office and staff to be quite pleasant and I encourage Hendersonville residents to head on in to Lamond Family Medicine!

Great medical care! They are respectful of your time and listen. Relaxing office. Flexible…read moreappointment options and Fast reply time!

The office staff in this office are very nice and cordial. After the beginning​ of our…read morerelationship as a physician and a patient, Dr. Matthews' attitude exhibited not caring about my general care. I was looking for a physician who would exhibit a true concern for my health and accept the responsibility​ for my overall health by coordinating​​ the work of my specialists. As stated, as time went on, Dr. Matthews became​ less and less helpful to my medical needs and appeared more withdrawn and consequently became unable to meet my needs. Many of my health questions were answered​ with "I don't treat that"s. After my NEXT TO LAST visit​ with her, I made arrangements to be accepted into another doctor's practice; and I did not inform her of such acceptance on our last visit during which she indicated on paper that I was a "complex case" which she could not handle but would see me until I found a new physician. I am very very pleased​ with my new physician's training, interest​ in details​, pleasant attitude, and feel that I am receiving TOP medical attention. I am very aware of the changes in the medical field as it relates to the physicians' practices. I am doing much better on medicines that have been totally eliminated​ or reduced in quantity. When I have a need, I do not have to spend an entire day​ waiting for a response or possibly being seen EVEN during that week, much less the next day, which was the case with two of my serious needs as follow-up from ER. In essence, I can only assume that did not fit into the "classification​" of the majority of her patients.

I actually look forward to my appointments here! The nurses, physicians assistants, and desk staff…read moreare always pleasant, skilled, efficient, and helpful. All of them. I appreciate them so much I bring them Lindor truffles, just because they are awesome. I was referred here by my oncology doctor when I was looking for a primary care physician. It's a busy practice and I had to wait a bit to get in, but so grateful that I did. Unparalleled. I always get quick and personal responses, on the portal site or by phone, when I need a prescription refill or have a question. I especially love my primary care physician, Dr. Hansel. He is obviously skilled and knowledgeable, but very importantly he is also kind, and though I know he has a tight schedule, he has a way of not making me feel rushed or unheard.

The idiots behind the desk lie to clients consistently, we haven't been able to get our problem…read morehandled for FIVE MONTHS. How can a care center disregard people's health this long when we constantly contact them and never get called back and blue cross blue shield says they haven't heard from them. DO NOT TRUST THIS OFFICE. DO NOT WASTE YOUR MONEY ON THESE IMBICILS.

I liked my experience (well, you know, the nature of the whole procedure notwithstanding). There…read morewere many opportunities to mess things up and they avoided all of them! I would note that there is some new research out there that indicates that certain kinds of meals can be eaten on the day before, yet they require absolute abstinence. So I think maybe they are a bit behind the times, but as far as the lead-up to and the day-of, no complaints about Dr. Rholl or any of the staff or procedure.

I am giving Carolina Mtn Gasto in Hendersonville a 1 Star because of their poor communications with…read morepatients. The colonoscopy and endoscopy that I had on Jan 23, 2025, went well - no complaints. Because I have mysteriously developed anemia, it was essential that the source of a possible bleed be found. The next step was a pill camera, scheduled for Feb. 21. I was unable to swallow the pill camera and was told another method of testing would be investigated and I would be advised. I also was given a stool sample test to take. Since Feb. 21, I have been trying to get in touch with their office via phone and email, and today, a month later, was finally successful, only to be told the doctor had done nothing.

When does a patient's time and comfort become a priority?…read more My elderly mother is frail, and simply getting her to a doctor's appointment is difficult enough. Sitting for extended periods causes her significant pain, which is especially frustrating when the entire reason for the appointment is to receive an injection to help relieve that pain. At her previous appointment, the office was running over an hour behind schedule. No communication, no explanation, and no indication of how much longer we would be waiting. Today, we arrived for another shoulder injection appointment, and I will give credit where it's due. This time, we were informed that they were running approximately an hour behind. I genuinely appreciate the communication, but that doesn't change the fact that my mother must once again endure an extended wait while already in pain. I understand that medical appointments don't always go as planned. Some patients require more time than anticipated. But when an office is consistently running this far behind, perhaps it's time to reconsider how many patients are scheduled. I realize seeing fewer patients may affect revenue, but shouldn't patient care, comfort, and dignity come before the number of appointments booked? For elderly patients, getting dressed, leaving home, traveling to an appointment, and sitting in a waiting room can be physically exhausting. These aren't minor inconveniences. They can significantly affect someone's well-being. I don't expect this review to change how the office operates, but I do hope it helps other families know what to expect. My advice? Make absolutely certain your loved one arrives on time, because apparently their appointment time is important to the office, but respecting their time isn't nearly as important. Our elderly patients deserve better. Their time matters. Their comfort matters. And most importantly, they matter.

The ER people were great, but when transferred to ICU it went downhill. Everyone just seemed to be…read moreunhappy to be there, and their communication was minimal. The discharge person just threw the discharge directions on the bed and ran oiut to the next patient, with no efffort to review them.

I was a patient there for almost two years, the most unprofessional run Doctors office , I've ever…read moreseen, everything I walked in there with I walked out with, not did they never help, they ruined my meds that highly rated doctors spent years perfecting for me, and they did it with a can whos not even a doctor. Want to live longer? Don't go there.