I LOVE Blacc, I have been shopping here since day 1 and the girls and owner are always super…read morefriendly and go above and beyond to help me find exactly what I'm looking for. I love that she carries all sizes its not easy to find a boutique that docent only have size S-L. love this place wish I could give them 6 stars

Super chic! Absolutely love this boutique! It is located by Main Street which is such a cute…read morelocation, there's parking available on the street or behind the store there is a parking lot. Every time I've been to this store I always leave with multiple items. There's such cute fashionable items to choose from as well as a clearance rack. There's dressing rooms with full mirrors to be able to try on your items. This is my favorite boutique in Miami Lakes, you have to check it out!

OMG I love....................this store, They have everything for everybody type, and occasion. I…read morewent for one thing and ended up buying that and more. Its very clean and organize, and the staff was very helpful with choosing items that work best with my body type. I will be shopping at this shop a lot.

Ordered an item after a week i still have not received a tracking number attempted calling and…read moreemailing with no response their customer service is horrible

Stopped in for the first time, since I live in southwest Miami and not nearby. Torrid online pieces…read morekept showing up on my feed And the dresses, etc looked cute. I like that they have extended sizes since I'm tall and curvy, I don't like belly showing for work clothes or things that are too tight. Anything a little tight already looks a bit promiscuous. I'm sure the curvy girls feel me out there. Anyways back to Torrid. I entered the store and it was not what I expected at all. Clothes seemed dated and not good quality. And when I'd pick up a blouse that I could possibly wear, the price tag was easily $49.99. What?!?!? This isn't Banana Republic. I can get something there for that price of a much better quality, just as an example. What happened to all the cute merch online that was being advertised? None of those dresses. And the sad clearance section of one or two racks was still overpriced. A clearance cotton shirt $28.99. I know this is I suppose a "specialty store" because of the extended sizes but I think the company is taking advantage of their customers. They shouldn't have to pay those high prices to find a pair of jeans in their size. They mentioned they have coupons and such that get mailed. Not only was the clothes expensive, it was a small selection and not very cute at that. Just a few pieces. I don't think I will be returning.

I wanted to start this review by saying that I used to love coming to this torrid. The staff that…read moreis normally here is really good, friendly, helpful, and fun to shop with. They always have a good selection of clearance and until today, have never had a problem doing any returns or exchanges. Today, I had the unfortunate encounter with Manager Clarice |214602| I came in with my recyclable bag filled with online returns and she haggled me about shopping online and not shopping in the store. I explained to her I live in Miami, no where near by and it's easier for me to shop online and than coming to the store. It seemed like if she was trying to kinda catch me in a lie asking why don't I just make the drive? She lives in miami and makes the drive... I don't want to drive 60+minutes during the week to come here. Anyways, she takes out my things to start the return and instead of doing one big return, she tells me that everything needs to be returned separately and then whatever I'm purchasing will be in different transactions. This is news to me.. I shop torrid often, and doing my three returns this time around took an HOUR... ONE HOUR.. because she had difficulties listening to what I was telling her about when I purchased things, showing her the receipt, her jumping to answers without listening to my concerns . All she wanted was to tell me no, and say it's not policy and she can bring out the handbook, it's in the back room. Listen, I've worked retail and I know how policies work but if a customer who shops there often is used to a certain way of things being done instead of just saying "I'm just following policy" "I'm not gonna get fired over you because I'm not gonna break the rules" over and over and over and over and over and over (I say this many times because that's all this lady said!) then maybe you should see as a manager that the ones who are at fault are the employees for doing things the wrong way, the company, and not the damn customer. Keep me happy. Say I'll do this for you this time but moving forward this is how things will be done. I'm not a damn torrid employee who memorizes policies, I'm a customer who shops there frequently. I hate when new management comes in and ruins the flow of a store. Won't be shopping at this location again.

The Lady at the front is extremely nice. She's very sweet…read moreand kind. Offers a lot of different products, provides expertise , with no push. No extreme force on buying certain products as i have dealt with at other places. Very nice. I would always purchase here. Nobody asked me to review , but I am just so grateful for my experience here. 100/10

They take FOREVER to send items out. I've been waiting 2 weeks for my order to ship. By the time it…read morearrives I will be a different size. Avoid online ordering and go into the store.

Gracias, Lesther, por tu excelente servicio, fuiste muy amable y atento. ¡Lo recomiendo!"read more

I join the other 1-star reviews. This place has a real tough crew working here. I actually left…read morehere in a bad mood from one of their poor attitudes!! I donate at about two times a month to VVA. They pick up household goods, clothes, shoes, sports equipment, books, etc. They have a truck that rolls up to my house and I put my donations in a bag and leave it on the patio. It is a beautiful process. But I had some clothes that I "outgrew" and they were all nicer, name brand items. I was going to Miramar anyway so I figured I might be able to pick up a few bucks off my nice, clean and name brand items. I walked in and she had an attitude, but ok. She explained the process. All items must be clean, in good condition and within the past two years. Well, my clothes and Uggs were clean and in good condition. Most of the items were in the two year scope but two probably were not. I had eight items in total. I walked around browsing and saw a pair of white jeans with a stain on them, ready to be sold. Nothing here for me, so I went to Publix a few doors down. She calls me and says my items are ready to be picked up. She put my Uggs in the bag with the clothes. I brought them in separate bags and don't put used shoes in the same bag as clothes! Anyway, she said my items were either not clean or over two years old. Actually, one dress is dirty now, because she put the Uggs on them!! I do not recommended this place at all. You would probably be better off selling your clothes online or donating to a worthwhile charity. I have never seen someone who seems to hate their job as much as this female.

I love Itsy Bitsy Palace! I have been buying all my baby needs for both my kids. I have a baby who…read moreis 1.5 and a newborn. The items i purchase : strollers, car seats, and all kind of cool baby gear. I love this store because the owner, Debbie, has been very helpful in educating us on baby products. She truly is amazing. I have gone to her for my first born, and now with my second baby. She's super sweet, patient, helpful and most important is that she listens to our needs. Shes knowledgeable about the baby products and she has top quality products. Baby purchases are important, and she truly makes it enjoyable and easy to choose the best products for our needs. Thank you so much Debbie!

From the owner: Everything you need for baby and mommy. Unique products! More than a Baby Boutique we are here to…read morehelp with all resources you need! Itsy Bitsy the Land Where Tales Comes True!