DO NOT **TRY** TO DO BUSINESS WITH THIS COMPANY. I ordered cotton candy as halloween favors to pass out. First of all, the company's mobile site is a joke & I made the mistake of purchasing via the mobile site. The site did not give me an option to choose shipping so silly me, figured it was included in the price. I then received a call telling me there was an issue with my order. That was the first straw, as I do not believe you should place blame on a client for an issue that occurred because of their business' faulty mobile site. Second, I finally got hold of them and was willing to pay the exorbitant shipping price for their product. BUT THEN, they called me back & asked if they could ship my product out at a later date because they had a "special project" they needed to work on which took priority. I'm sorry, but that is RIDICULOUS! You call ME & ask if you can ship the product out at a later date due to your personal project issues?- I DON'T THINK SO! I slept on it & at that point I was so annoyed that I called back & canceled my order. I asked the customer service rep (Debbie) if I would receive confirmation that my refund was processed. She said - "NO, it just wont show on your account." OoooooKAY.... So I go into my account & what do you know? The refund DID NOT SHOW UP. So, I call, YET AGAIN. The person I then spoke to, explained that it is better for them to not ship right away due to freshness of the product. While I do understand that & it is a logical reason, the person who I originally dealt with did not explain this at all & acted as though I was putting her out. This person was able to assist me & processed my refund. Had this been the original person I dealt with, I wouldn't be writing this review.
I am not going to jump through hoops AND give my money to a company with such horrible customer service, for an overpriced product. If you do decide to order from this company- GOOD LUCK TO YOU! Don't be surprised if they mess up & act like it's your fault. read more