I've been having Molly Maids clean my condo monthly since last May. Katie and CC have been…read moreexcellent cleaners. I've been very happy with their work and would gladly recommend them to anyone looking for maid service.

1 Star - Dishonest, Poor Cleaning, MOLLY MAID BROKE MY MICROWAVE!…read more If I could give zero stars, I would. This was an incredibly frustrating experience from start to finish. After the clean, the employee asked me to check the oven, and as I was doing so, I opened the microwave. Immediately, the top piece fell off. Instead of taking responsibility, she quickly claimed it wasn't her fault and that it was like that when she was cleaning. That was completely false--it was not loose before, and from what I could see, it looked like something that had to be unscrewed before being removed. Since the two cleaners had to leave for their next job, they called in another employee, to check it out. She took pictures and then casually asked if I could just super glue the piece back on. Are you kidding me? I explained that we were cleaning the house because we were putting it on the market to sell--this was not an issue we could just patch up. The employee Googled the part and found it on Amazon for $100, but when I called the manufacturer, they didn't even have a replacement available. To make matters worse, I showed the employee that the refrigerator hadn't been fully cleaned out and pointed out several other areas that were not cleaned properly. She left, saying that the manager would call me. The manager did call later that day, but instead of owning up to the mistake, she blamed the broken microwave piece on the vibration of opening and closing the door. False. Instead of offering real customer service, she made excuses. I also pointed out three other areas that weren't cleaned at all. Her solution? A $100 credit for the broken piece, but we had to order and install it ourselves. She did, however, send another cleaner the next day to fix what the original employees missed. At the end of the day, this company lacks accountability, overcharges customers, and does low-quality work. Instead of admitting fault, the employees and management make excuses and blame the customer. Save yourself the headache--do not use this service!

Wrote back super quickly. Had availability. Super nice and friendly but unfortunately I was too…read morefar and I didn't notice before I sent the request.

I chose this company as they had what I was looking for. Just certain areas only after a deep…read moreclean. The prices were competitive for my area. The staff was friendly and made everything spotless. Everything I pointed out and then some was cleaned or dusted. Even my husband was impressed and he notices very little! I will schedule for a routine clean going forward.

Maria, was great!! She was able to get the job done same day, she was a true life saver. My house…read morelooked brand new and my family was so pleased. Thank you again Maria. You gained a new client

They called me and followed up with me and I respect that from a company. I have a lot going on…read moreright now. But I definitely would recommend this company.

Alma and Leticia came to clean our home today, and they were great! They were very timely, worked…read morequickly, and did a great job cleaning our home. They were communicative throughout and I would definitely hire them in the future!!

I requested a general cleaning service for half of my space, and they did a great job. I had some…read morebumps with the booking, but their customer service was completely on top of the issue and made sure they made it right. Everything went as planned at a really fair price. I would recommend booking with them. If you do not like the person you got, make sure to voice that and they will make adjustments to ensure you get what you need.

Very solid cleaning team of two. Rating 9/10…read more Pros: Clear communication, good deep clean of big items. Cons: None Clear communication and good price for a deep (move out cleaning). They were able to really make the sofa and oven look like new. They ask before doing anything uncertain so just be clear what you want done and I imagine they can handle it.

Prompt and very high quality service. We highly recommend without reservation!…read moreAlso, very personable and a pleasure to work with.

Just a follow up to my first review of working with Girly:…read more I've been working with her biweekly since about October of 2022, and I am so thankful that I found her 3 years ago. She has been an absolute lifesaver, and it has made such a difference having her help with keeping my house clean. I travel frequently, spending about half the year outside of Illinois, and it is such a weight off of my shoulders to know that I never come home and worry about what state it will be in. I also struggle with ADHD, which makes creating and sticking with habits very difficult, and I have had the privilege of developing a routine to keep my stuff in order with biweekly services with her team. Girly works with my schedule and I never come back from being out of state to a home I'm miserable to be in. As for the value? While what this service provides for me is truly priceless, I do believe she is very fair in her pricing, and she delivers on what she says she will. On top of all of that, when she's here we have all kinds of great conversations, and I truly enjoy the presence she adds to my home when she's here!

Jackie cleaned up my mom's house and she arrived on time and did a great job. My mom is going to…read morehave her come monthly. Great company to work with.

Maria has been cleaning our home for over three years and we are beyond thrilled with the level of…read moreservice she provides! She is on time, attentive to details, and easy to work with. I love the days that Maria comes because I know that at the end of the day when I come home, every surface will sparkle, every corner will be spotless, the house will be tidy and it will smell fresh. Maria's friendly demeanor and positive attitude make the whole experience even more enjoyable. It's rare to find someone who takes such pride in their work, and we're incredibly grateful to have found Maria. She feels like a part of our family. If you're looking for a house cleaner who is reliable, friendly and does an excellent job, look no further. This is the one you've been searching for!

Maria has been cleaning my house for years and always does a wonderful job and her prices are…read morereasonable I always recommend her friends and family. Thanks, Maria!

We love House Keep Up! We have them come once a month and they always do such a great job. They're…read moreso helpful and kind, they even love our dog! It's absolutely worth the price of having a clean home every month :)

Maryana did such a wonderful job cleaning my home. So thorough…read more. I highly recommend this cleaning service. i definitely will Rebook. Did I mention how friendly Maryana was? VERY!