I toured GSH last August. I was impressed with the sales director and the facilities. My mom moved…read morein mid-September 2025. The staff was friendly and seemed to take good care of my mom, Dec. 3 that changed. I looked at video from the camera in my mom's room and saw two aids throw the blanket off my mom and force her to get in her wheelchair, telling her it was time to go to bed (they had things to do). My mom kept telling them no and to leave her alone, but they still forced her to her wheelchair and then to bed. She was bruised up and down her arm and wrist on the inside and outside of her arm. I showed the video to the executive director and the wellness director. I also showed the video to hospice. They both reported the incident to the state. The two employees were released from their job. THEN, on Jan. 3 I check the camera and see my mom lying on the floor. I called the wellness director and told her. I immediately drove to GSH. In the meantime, I looked at the videos, and I saw the caregiver rolling my mom out of the restroom and see my mom fall out of her wheelchair. The caregiver had not put my mom far enough back in her chair, she was sitting on the edge of her chair, her feet were dragging and her feet got hung up and caused her to be flipped out of her chair. (the facility never as the footrest on the wheelchairs). My mom is crying out "I hit my knee." The care giver never showed any concern, compassion, apology or sense of urgency. My mom told the caregiver twice, "get someone to help get me up" and both times the caregiver raises her voice and says, "HOLD ON". On the video no one asks my mom if she is hurt or in pain, they just get her up and put her in her recliner. When I get there, I put ice on her right knee she fell on. The caregiver who was pushing the wheelchair comes in the room, no apology, just "she didn't fall". The next morning, I met with the executive director and showed her the video of my mom falling out of the chair. I told her the caregiver showed no remorse, compassion, concern or sense of urgency. All she had to say was "we can't teach compassion." There was no concern, apology or compassion from the director. If can't get compassion from the executive director, there will be no consequences for staff who does not show compassion. The executive director never apologized to me or my mom for what happened to her. There are other things I had issues with, but those are the main issues. I feel like if you have a loved one who is relatively independent, they will be just fine, but if they begin showing signs of dementia or needing more assistance things get a little more difficult for the resident. GSH says they can care for those with dementia/memory issues, but most staff members are not trained on how to redirect the resident or calm them. When my mom started having some issues with dementia, I was getting calls almost daily telling me I needed to come up there. Most of the staff members are very caring and love their residents. The ones who do not seem to be in management positions. This is sad. Wherever a family chooses to place their loved one, I highly suggest installing cameras in their room. This protects your loved one and staff and gives some piece of mind. Links to videos of events: https://youtu.be/ShGbRjL23dA https://youtu.be/zuVHu4RNqaU https://youtu.be/-F-FqiiQv5k

Excellent care and response from the staff. This home has a wonderful country charm that is not…read moreavailable in any other assisted living communities that we looked at. The residents enjoy sitting on the porch and enjoying one another's company.

Many on staff are phenomenal. Others, tend to defend and make excuses for the problematic staff…read more Overall, we were fine with the are given bar the few mentioned earlier. The problems made the last months of my parents' lives far more difficult than they needed to be for them and us. The cronyism needs to be cleaned up and staff who overstep need to be fired to allow the stellar employees to shine.

My husband went to Carillon after being in the the hospital for 9 days. We'd never used Carillon,…read morejust didn't need them. My husband was fed well, and he did great in PT & OT. The entire staff that saw him was kind and understanding. Thank you, Carillon, for the care and compassion you gave my husband. He's home now, and we're very thankful.

The absolute worst care ever. my mom died an early death due to this facility and their gross…read morenegligence. They actively worked against me and refused to provide my mother care when I begged and pleaded. she eventually went septic and died a slow and painful death.

Great place to eat!! Professional service, courtesy abounds, Place is clean and well maintained.read more

This place is a wonderful private home with an extended family environment. I was so pleased with…read morethe care my mother received. Alzheimers welcomed; Brenda Pennington, the owner, has over 25 years of success and great references.

Poor daily care to my brother in law, unshaven for weeks…read morewith no fingernail trimming which were dirty so when were baths? No response from DON to check his rt shoulder for had pain and was dislocated. Appears staff would give care when families visited. Staff disinterested.

I could not be happier with the care my husband Don received at this facility I was there to see…read morehow the patients were treated and everyone I saw was nurturing and helpful. Liz was there for me on several occasions. Don passed away in May after 3 years in their care. I was lucky to have found such a wonderful place. Thank you !

The administration and staff were very welcoming at first, but that changed fast. They have serious…read morecommunication issues from administration (wouldn't return my calls), business office (what I owed them changed 3 times in 15 minutes, did not keep me up to date with accounts), social worker (was not specific when communicating with me then blamed me) and nursing (did not notify me when my loved one fell and was transported to ER, lost clothing and glasses). They were as happy to see me go as I was to go, but they were going to discharge two dementia patients who had nowhere else to go. If you do end up with a loved one here, be vigilant. Visit every day and ask questions. Better yet, just don't use this place. It ended up being a nightmare for us.

From the owner: Conveniently located 2.4 miles from UMC and 2.6 miles from Covenant, Whisperwood Nursing and…read moreRehabilitation Center is here to serve our residents and their families with the respect and dignity they deserve. Our facility offers a team of highly trained, compassionate caregivers to provide skilled care, transitional care, therapy, beauty care, dietary services, activities and social services. We are suited to care for patients' needs varying from short-term needs to long-term needs such as dementia as we offer a secured unit for our residents who are an elopement risk. Whisperwood is proud to be the only facility in the Lubbock area to have a contract with the VA. Call or schedule a tour to see what all Whisperwood has to offer.