My experience with this facility was extremely disappointing. My grandmother was here for…read morerehabilitation and also has dementia. Throughout her stay, Annie Mendoza treated both my grandmother and our family with very little respect. Whenever we needed assistance, she often rolled her eyes or made us feel like we were inconveniencing her. During my grandmother's two-week stay, she wandered out of her room without our knowledge. We were not informed until the following day. At that point, Annie told us that a family member would have to stay with my grandmother 24/7, which we did not believe was an appropriate or acceptable solution. It felt like we had to fight to get even basic care and assistance for my grandmother. When our requests were finally addressed, they were often met with a rude attitude. We also spoke with the director, Gloria McGinnis, regarding our concerns. Unfortunately, we felt that our concerns were not taken seriously, and no meaningful effort was made to address the way some staff members interacted with patients and their families. On a positive note, Blue and Rhonda provided outstanding care. They were compassionate, attentive, and genuinely seemed to care about my grandmother's health and well-being. We are very grateful for the kindness they showed her. Based on our experience, I would not recommend this facility to families seeking compassionate, respectful care for their loved ones.

The nurses, never really took care of my dad. He had fallen a few times. He had a lot scares from…read morethe falling. He had some sores on one foot, he had only 2 weeks staying there. We went to go see him and i he had sores on his other foot and on his buttocks area. They weren't taking care of him at all. We finally talked to hospice and the crown point had sent him to the hospital at the time that we were meeting with hospice that he had fallen again and his eyes rolled back. So, him staying at the hospital for a couple of days did him good. But, finally decided to take him home and his doing so much better thanks to hospice and my mom and brother taking care of him. But i wouldn't recommend this place.

Shannon D LVN is the best nurse working here! She works nights when patients are most vulnerable.read more

This is an update to a previous review I posted 5/7/2022. I was contacted by the NEW administrator…read moreat Heritage Oaks on 6/3/2022 and the incident of my Mother-in-law's Mother's Day surprise disappearing has been made good. I appreciate being reached out to by someone representing the facility. The resident's families need to be heard and their concerns taken seriously and addressed. I know it was only a pizza but theft is theft, no matter what it is big or small. And for a facility to not even care to try to make an effort to call and rectify a problem was inexcusable. So if you do not think your reviews are read they are. It may take a while to be contacted but if the business cares you will be contacted. I was after I had almost forgotten about making a review.

Carillon is an amazing place. It truly isn't a retirement home; it is a community. Constant…read moreactivities and outings. Plus, the staff really care; they get to know their residents on a personal level. Thanks to this, most employees go above and beyond to do anything they can for the residents.

My wife was discharged after 17 days at Carillon House…read more On her last weekend she had an asthma attack. She was receiving breathing treatments with some medication for treatments. On her last Saturday afternoon, she got worse so the nurse left a message for the on-call doctor at 3 pm. As of the shift change at 7 pm, no doctor had responded. i stayed with my wife until she was discharged at 10 am the next morning. As far as I know the on-call doctor never responded. The nurse on that floor had to call EMS to transport another patient that night to the Emergency Room. My wife stayed at Carillon House for 35 days over a year ago but she will never go back.

An exceptional Doctor with a big heart. So knowledgeable. Been going to Dr. Scott for over 30yrs…read more She has been able to cure me of everything. Even now at 70yrs old she knows always what specialist I may need to consult or what she can do to make things better. Her office staff and nurses have been the same ones for years. That's hard to say about any medical practice.

We've been going to Dr. Scott since before Grace Clinic. Her office has always been professional…read moreand reliable until today. My husband has a 1:00 PM appointment with Melisa Akins ... when we arrived we were told she was no longer with the office. When we told them that NO one had told us, they informed us that it wasn't their problem. That if we wanted to be seen by Dr. Scott, we'd have to wait for the two other appointments. When I asked to talk to Liz. We were told that we could goto the walk-in clinic if we were in a hurry and the we were not told we had to wait for two other clients, which was a lie and the receptionist just sat there and didn't speak up about what she had told us. Liz was rude and very, very disgustingly unprofessional and I will be taking this further. I have always respected Dr. Scott and her office. Today they showed us that we did not matter.

Dr. Crawford and his staff were excellent in helping to address my knee surgery and repair my torn…read moremeniscus. Back to playing volleyball again. Now working on getting back my vertical with their sports rehab facility.

I have no idea how good Dr. Crawford's skills are because it is very hard to make an appointment…read morewith his practice. My husband broke his arm, got referral from his PCP to Dr. Crawford and waited for almost a week for scheduling an appointment. To no avail, even after a couple of phone calls to the office. It's almost "don't call us we call you" kind of service we received from this practice. In another orthopedic surgeon we got an appointment the next day.

Would not use this company again. Caregiver was late, or never showed up at all. No communication…read morebetween the caregivers and management at all. They seemed to actually be surprised when we reported the things that were (and were not) going on with the caregiver. It was our first time with home care, so we had nothing to compare it to, but now can see how really bad it was.

I was very pleased with the staff and my mother's caregiver. She always spoke highly of the care…read moreshe was receiving and was always in good spirits. I would definitely recommend Best In-Home Care.

I have had two procedures here. This is the third outpatient center I have used and this one is…read morehands down, the best. It's clean. Staff is very kind and my care was top notch. I had two identical procedures about 30 days apart. My nurses were amazing. My anesthesia was spot on during procedure 1. It was so spot on, I felt no pain AND I remembered the details of my post surgery conversation with my surgeon. (That's never happened.) I mentioned this to my anesthesiologist before procedure 2 and she pulled my chart to mimic my anesthesia from the first visit. The staff call you after your procedure to check on you too. Highly recommend!!

over the past four or five years, I have used High Plains Surgery Center three times for surgeries…read morewhen I was battling Melanoma Cancer, and once this past winter for colonoscopy. Each time I was met and treated with respect and professionalism. I have never had any doubts or worries with any thing the have done. Truly great and wonderful people.