That last review by Tim S. was not the truth of what goes on in that office.
Issue #1& 2 Time and Meds:
Dr. Rai spends half the time walking into the reception desk answering her cell phone. She rushed me through the intial interview as a new patient, and stated she only wanted to hear what I wanted right now. As a new patient on multiple meds who was in the middle of treatment with a retinologist, (needed a referal) and who is insulin dependent ( I was out), she didn't care to hear anything about what meds I was on or giving me any information on how she was going to continue my care. I practically had to beg for insulin and a referal to continue eye injections with my Retinologist.... My insurance changed recently, and I lost my regular Dr. of 20 years (who was taking excellent care of me). i came to Dr. Rai as the only Dr. available from the new health insurance. I had to wait 3 weeks and was out of insulin the morning of my appt. I gave her my empty box of insulin pens, and she wrote me a RX----but for the wrong insulin delivery system. I'm vision impaired and cant see the numbers on the vials to draw up doses. I gave her the box of quik pens and she still got it wrong. A diabetic cannot go without insulin or death insues period. My eyes were bleeding. It was imperative that I received care appropriate for my condition. I had to call and make two extra trips, a half hour trip each way to her office for the right insulin. Tim S. says Drs. won't spend time with you. LOL. Really???? My Dr. of over 20 yrs did. So now what?
Issue #3 and 4: Pt. Privacy and lack of professionalism at front desk
I lost my appt. with a dermatologist to remove 2 skin tags, when I lost my other health insurance. Dr. Rai had me pull down my pants to see the skin tag on my inner thigh with the door open next to the waiting room and patients going by...It was humiliating. I returned to the office to have them frozen because they were bothering me but intended on finding another Dr. if possible. Dr. Rai had told me "you don't need a dermatologist". OK. The next week, I'm waiting for my appt. and a lady comes in and is complaining because she's out of medication, and can't get a note/referral for a mammography which another Dr. told her to get. Of course Dr. Rai comes into the reception desk area where she spends too much time in my opinion, Dr. Rai argues with the female patient then threatened to call the police if she doesn't leave. This may not pertain to me, but I spoke to many patients there that day who concurred Dr. Rai did not treat patients very well.
Issue #5 Incompetence and undertrained staff:
Finally I went in to have my skin tags frozen, my vital signs were taken by a young girl who did not know how to take a pulse and put three fingers in the middle of my wrist and I looked at her and said, "you need to put your fingers on my radial pulse"...... She didn't know how to take a blood pressure either and put the blood pressure cuff around my forearm. The cuff they had was for a child so I guess they didn't have an adult size.....can I assume she thought oh well, the forearm will do...
As she took my BP a woman who is not a Dr. came in and asked me what I was there for. LOL. Don't you know? I said. She said "no". So I told her "to freeze 2 skin tags". I got no gown, no cover, she just sprayed (assuming liquid nitrogen) right on my skin without protecting the skin around it. No information. When I asked if it was going to hurt, she said, yeah, "enjoy the pain".
I've never seen such incompetence, such arrogance, such lack of caring for a patient in my life. As for the girls in the office, they are undertrained, have a confrontational attitude, they are also arrogant, argumentative, and extremely unpleasant. The equipment in the office is outdated.
There was only one person in the whole office who knew there are problems in health care in that office. One of her comment to me after seeing the bums rush I received was "good luck in this office".........that says it all........... read more