I would not recommend Rae's Flower Shop to anyone. I received flowers from good friends in PA on my birthday on June 14, 2017. The flowers were delivered at around 6:30 p.m. There was a message left on my cell phone around that time. We were out of town for dinner so when we got home at around 8:30 p.m. I went to the front porch to get the flowers. There had been a box of chocolates with the order. The box of chocolates was lying on the front porch. I brought it all inside and opened the chocolate only to find ants crawling all over the chocolate. I called Rae's Flower Shop the next day and got no satisfaction whatsoever from talking with the owner Sheena. I told her that the delivery person should have taken the delivery to a neighbor's home since it was a hot day. But, that at the very least they should have made sure the box of chocolates were in the basket with the flowers. Sheena was pleasant enough, but offered no apology, just said that she would notify the wire service and have them take care of it.
This was unacceptable so I sent a lengthy email to the flower shop, I did not know at the time that Sheena was the owner and was hoping that someone who cared would see the email. I stated again how the delivery person was responsible because they left chocolate out in the heat and also did not make sure it was sitting in the basket away from ants. There was ample room in the basket for the small box of chocolates.
I called again today, June 16 at 4:30 p.m. to follow up on my email. Sheena again answered the phone. This time I asked if she was the owner and she said that she was. I again said that I thought they should take care of the situation because it clearly was their fault. She said well that is not how it works in the industry, that they contact the wire service and they handle it. So I asked if the wire service had sent the flowers and the chocolate to them and had them deliver them or if her shop had purchased the chocolate. She said that they had purchased the candy, but if they did not give it back to the wire service to handle that they would lose money on the chocolate. I again said that it was her flower shops fault that the chocolate was not secured in the basket, and that it was left out in the hear. She said that my place was 40 miles away, and I said to her that if that was a problem why did they not pass the delivery on to someone else for delivery.
I said to her, "you are not going to do anything about this are you?" and she said no. I told her that I would not be recommending her flower shop to others.
Now, I must add that the flowers are lovely and it is a small box of chocolates, however, she never admitted responsibility for the loss of the chocolates and she never offered an apology. There are several other bad reviews about her shop on Yelp as well.
Liz. G
Mocksville, NC read more
