Sarah Frazekas FNP is an amazing provider; I drive from Fayetteville to Raeford just to see herfor…read morecontinuity. After almost 10 years it is a joy to have such a won The clinic is well staffed with pleasant clerical and nursing personnel who. are always friendly and competent; they actually seem to care which is too rare!

I've been an established Patient for over 8 years and have always been in good standing as far as…read morebills etc. In January 2024 I lost my job and had to resort to applying for State Health Insurance as I suffer several medical issues. I was contacted by an Office Staff (Not a tenured Staff member), but I'll leave Her name anonymous. Long story short I was contacted by a Staff member to confirm current insurance and the appointment was made. Shortly after my Telehealth appt I switched Providers and contacted the Office to book a second app at which time a tenured Staff member confirmed my current insurance wasn't accepted. I was confused and mentioned my previous appt was with the non-accepted insurance and immediately contacted Cape Fear Valley billing. I was contacted by CH and She explained the Staff member was no longer with the practice (WOW)! My first thought should you be sharing that info? Second thought... How many other people were mis-informed and mayve experienced the same issue. I was told to submit a financial assistance application to help with the bill. After a lengthy back & forth and having to submit 3 different documents I was contacted and told I got approved for a 100% sliding fee, but it will not cover my $263.00 bill, so all the documents I provided were never really going to help the bill I acquired due to the lack of knowledge on the Staffs part. I have since changed my insurance to be able to continue care at this Office without a chance of this becoming an issue in the future, so the sliding fee really doesn't help me. This is terrible and this bill should be written off cause I would never have intentionally made an appointment with an insurance my Provider didn't accept.. Terrible customer in this matter and highly disappointing.

Stay away, this place is a dump. Had an appointment as a new patient and was given the paperwork to…read morecomplete. Upon sitting in the waiting room I noticed the chairs seemed like they were 50 years old, holes in the upholstery. The stains on the carpet were disgusting. It literally looked like it had never been clean. The entire waiting room was filthy and in a state of disarray. The people in the front office were super nice and worked with me to get an appointment the day after I called. I think her name was Christy. A dirty waiting room in a dr's office is unacceptable, who knows what the rest of the place was like, I didn't want to find out. I left after 2 minutes.

Wow! I had run out of my medication and had a week left before my new primary care doctor was able…read moreto even see me. Going without my medications for a week would have been devastating to my health. I called Raeford Family Care Center and explained my situation in detail. The front desk staff's understanding of my situation was exemplary. I truly felt treated a human being with legitimate concerns and not simply another person with a problem. Within an hour and and half, I was seen by kind and competent nurses and a Physician's Assistant. I walked out the door with a prescription for refills in hand! Now, this is not a state-of-the-art clinic with high-end furniture and artwork;if that's what's important to you in a clinic, then move on, my friend. This office clearly cares about YOU the patient. I'm transferring to this clinic for both myself and my two young girls. Highly, highly Recommend!

Just an all around bad experience from the last few years. Bad wait times, rescheduled appointments…read moreand sometimes I felt that because of my race my level of service was subpar. I could see it while I sat there and waited by how they spoke to me verses how they spoke to others. I found another doctor. Now I cant get my records sent over.

This office is horrendous. For a week I called to get my blood pressure medicine called into the…read morepharmacy. After calling the office and being told they called this medication in, the pharmacy still had not gotten the refill authorization. The pharmacist called their office, I called three times and sent 3 messages via their computer portal, I had to go to the ER because my pressure went up to 210/101. I called the office again the next day after the Er visit and after threatening to come up to the office and wait to see Dr. Smith they finally called in my blood pressure medication. This is not the only issue. I had a telehealth appointment that they never called me for (& again I did ALL the preappointment calls to start appointment). My first appointment with them I waited 3 hours to see the physician and then they did not complete the appointment before sending me home. I had to go back to the office the following day and waited 2 1/2 hours at that appointment. It has been one thing after another constantly with this office. There is absolutely no excuse for how I have been treated and if finding a physician wasn't difficult enough, I would switch and find another doctor. But since we are a military family and are only going to be here for an extremely short period I am not willing to search for another 5 months. This review will help those looking to seek medical help some where else

I took my daughter to this clinic to get her immunizations and they were very unfriendly and made a…read morefalse report to the Child Protective Services. The Doctor did not introduce herself and made my 4 year old feel very uneasy. The social worker checked her and there was no sign of what they had reported. I refuse to take her back there and reccommend you find a new clinic!!!!!!