Just an all around bad experience from the last few years. Bad wait times, rescheduled appointments and sometimes I felt that because of my race my level of service was subpar. I could see it while I sat there and waited by how they spoke to me verses how they spoke to others. I found another doctor. Now I cant get my records sent over. read more

This office is horrendous. For a week I called to get my blood pressure medicine called into the pharmacy. After calling the office and being told they called this medication in, the pharmacy still had not gotten the refill authorization. The pharmacist called their office, I called three times and sent 3 messages via their computer portal, I had to go to the ER because my pressure went up to 210/101. I called the office again the next day after the Er visit and after threatening to come up to the office and wait to see Dr. Smith they finally called in my blood pressure medication. This is not the only issue. I had a telehealth appointment that they never called me for (& again I did ALL the preappointment calls to start appointment). My first appointment with them I waited 3 hours to see the physician and then they did not complete the appointment before sending me home. I had to go back to the office the following day and waited 2 1/2 hours at that appointment. It has been one thing after another constantly with this office. There is absolutely no excuse for how I have been treated and if finding a physician wasn't difficult enough, I would switch and find another doctor. But since we are a military family and are only going to be here for an extremely short period I am not willing to search for another 5 months. This review will help those looking to seek medical help some where else read more

If I could give zero stars, I would. If you're planning on going to this clinic, make sure you clear your entire schedule. Never have I been to an appointment that didn't take 3-4 hours. My last appointment lasted a whopping 5 hours. If you can find & afford a better option, do it! read more

I have been seeing Dr. Smith for about a year and a half now. The staff is very down to earth and they've made many improvements to how they run the office. I can tell you that there is a long wait time on certain days. When you make your appointment, let them know if you need to be done by a certain time and they will do what they can to accommodate you. The reason you wait for longer than normal times is because Dr. Smith truly cares about your health. She takes as much time as she needs with each patient, including the ones that are aggravated about waiting so long. Dr. Smith is the only doctor in this area that has actually taken the time to do the necessary tests needed to CURE me instead of throwing medicine at the symptoms. She WILL see to it that you get only the medicine you need and almost always offers a more holistic approach, especially for harmful or addictive drugs. If you need a quick fix, a doctor that will give you whatever you want to hear, then Dr. Smith probably isn't for you. If you want a doctor that takes their time to get to know you, your medical history and lifestyle so they can make the right decisions for your medical care, then definitely give them a call. read more

Dr. Karen SMith's office is very unprofessional. That office does not fall under rules and regulations of the HIPAA (Health Insurance Portability and Accountability Act of 1996). Upon my visit I was constantly asked my social security number out loud in the main lobby and when I felt uncomfortable with providing that sensitive information out loud I was given an attitude by the receptionist. While I awaited for the receptionist the computer screens are not covered with anything so I could read another patient's sensitive information off the computer screen from where I stood. The patient bathroom smelled of urine and there was mold growing on the mirror frame. It does not matter if you have an appointment or not you will be there all day and they are extremely slow! The young lady that obtained my vitals did not know what she was doing, neither did the receptionist who is hearing impaired which causes you to speak very loudly. There is no privacy at the receptionist desk when you check in and out. I do not recommend anyone to ever go there. Even upon meeting Dr. Karen Smith she acted as if she did not want to shake my hand upon introduction, mind you she did not even introduce herself. Throughout the appointment she consistently coughed in her hand and touched equipment. You will not see me step a foot back into that practice! read more