I had the best experience at this location, everyone was very professional, organized and…read morepersonable with me as this was my first visit. Dr.Christaldi was absolutely wonderful to see, she listened to my health concerns without judgement and with full attention. She genuinely showed she cared and had interest in what I had to say. She wants to follow up with me in a about a month and really wants to help me stay on track with my health goals. The clinic has a patient portal that she encouraged I utilize where we can message back and forth if I have any questions or concerns. Overall the clinic was very well maintained and in a beautiful area, just driving there was an experience within itself, horse ranches and country life, a nice place to get to as well : )

Love this place! They actually care about you and listen to you, and they call you back when they…read moresay they will! Also, they work you in if you're real sick! Lauren Chriscoe, NP is amazing, as well as Dr. Michol Stanzione. I love going to them for all my medical needs. I feel very comfortable with them both.

Nurse called name out to come back, guessing the lady at the front wrote the name wrong on the…read morepaper and called a name that wasn't mine. I wasn't sure if she was calling out for me to come back but she stood behind the door and called my name mispronounced it and gave me hella attitude when I came up asking if it was me or not her response was "your the only one sitting out there" but she never came around the corner or nothing. She put up an argument and didn't apologize. It wasn't the point of mispronouncing the name it was the way she went about it, very unprofessional. She honestly doesn't need to be working there as a nurse and dealing with people who don't feel well. We are a military family and it was just a terrible encounter. Her Name is Gabriella (Gabby)

Had me sit there for an hour to tell me because I haven't met my deductible which is different from…read moremy insurance co pay they treat me as self pay and don't honor the insurance co pay and wanted me to pay $95. Should have signs up or tell people that up front

On multiple occasions I've felt this practice had let me down. While living in Fayetteville, I'd go…read morethere with multiple issues I'd like to talk to Dr sturcken about and I'd be told I'd need to schedule another apt to discuss more than one issue at a time. This was really disheartening. On another occasion I visited the office for an apt and needed blood work. After the visit with Dr Sturcken, I was talking with the lady taking blood and mentioned an issue I thought I may have and asked if they were taking blood for my thyroid as well. She said no but she could easily add it. Dr. Sturcken literally got frustrated and stated, "I already put your charts away," and was upset that she now needed to get them back out and add that. The latest upset is due to me moving out of state. A prescription I have is ending soon and I don't have a dr apt here for three months. Mind you, it took me a year to find a new dr, so I understand the inability to see me to renew more prescriptions. I was just hopeful she could refill it for a couple more months. She said no, so I asked if I should cut them in half to hold me over and she said she can't offer advice on that. I guess just overall, I've had multiple negative experiences with Dr. Sturcken.

Front Desk Staff / Lady Was Completely Rude, and Unprofessional. I am New To the Area, This Place…read moreWas Recommended, to Me So I Figured I would Check It Out. Big Mistake, Front Desk Staff, Went On and On About What The Dr Does Not Treat Or Accept. Right Off The Bat, Before I Even Had A Chance,To Speak Or Ask Any Questions. Dr. Sturken, Apparently Does Not Take A lot Of Patients ,No Fibromyalgia Patients, No Patient With Any Claims Or Outstanding Cases. No Worries, Your Front Staff Was Enough!

Sarah Frazekas FNP is an amazing provider; I drive from Fayetteville to Raeford just to see herfor…read morecontinuity. After almost 10 years it is a joy to have such a won The clinic is well staffed with pleasant clerical and nursing personnel who. are always friendly and competent; they actually seem to care which is too rare!

I've been an established Patient for over 8 years and have always been in good standing as far as…read morebills etc. In January 2024 I lost my job and had to resort to applying for State Health Insurance as I suffer several medical issues. I was contacted by an Office Staff (Not a tenured Staff member), but I'll leave Her name anonymous. Long story short I was contacted by a Staff member to confirm current insurance and the appointment was made. Shortly after my Telehealth appt I switched Providers and contacted the Office to book a second app at which time a tenured Staff member confirmed my current insurance wasn't accepted. I was confused and mentioned my previous appt was with the non-accepted insurance and immediately contacted Cape Fear Valley billing. I was contacted by CH and She explained the Staff member was no longer with the practice (WOW)! My first thought should you be sharing that info? Second thought... How many other people were mis-informed and mayve experienced the same issue. I was told to submit a financial assistance application to help with the bill. After a lengthy back & forth and having to submit 3 different documents I was contacted and told I got approved for a 100% sliding fee, but it will not cover my $263.00 bill, so all the documents I provided were never really going to help the bill I acquired due to the lack of knowledge on the Staffs part. I have since changed my insurance to be able to continue care at this Office without a chance of this becoming an issue in the future, so the sliding fee really doesn't help me. This is terrible and this bill should be written off cause I would never have intentionally made an appointment with an insurance my Provider didn't accept.. Terrible customer in this matter and highly disappointing.

Great non-corporate health care. De Bertha is fabulous ,…read morecaring and funny! Her down to earth approach is like no other. I usually suffer from appointment anxiety, not anymore. The staff is incredibly nice, and skilled,appointments in a timely manner. What else should ya ask for? Ten out of ten

Today I finally switched my pcm after being unsatisfied with Primary and Immediate Care of the…read morePines for quite some time. I called on November 16th and November 22nd trying to speak to my provider about a referral that needed updating. I never received a phone call back either time. I was in need of an updated referral for a specialty appointment I have at Duke on the 30th. I made this appointment with Duke months ago under a referral that was active at the time. I called Primary and Immediate care back today, the 28th, to see what the status was and was told I needed to come in and see my provider to get an updated referral. Today is Tuesday, and my appointment is Thursday. If they had bothered to call me back either one of the two times I called previously, coming in would not have been an issue. So, I just paid out of pocket for the appointment I have scheduled on the 30th at Duke because they will not see me without the referral. If you value your provider seeing you as anything but a source of revenue, don't bother with this clinic. I personally liked the providers, but hated the way the clinic was ran.

I have been trying to get help with various medical problems here for years. The first doctor I saw…read morethere years ago was great but she left. Every other doctor I have seen there has been subpar. They either do an incomplete exam or no exam and getting testing or a referral is like pulling teeth. You would think these "doctors" especially Karana and Salzburg were paying for my care themselves. They are definitely more about the education program for doctors than taking care of actual patients.

Southern regional health center on Owen Dr across from CF V hospital has the nicest staff at the…read morefront desk, and in the lab and xray dept. And then the nurses that work in the back with the drs. They are so kind and not in a hurry to make you feel like you a bother to them. The drs. Are so very nice and attentive and very caring about your concerns and listens to my questions. I just want to say Thank you to Dr Melissa Yarrin-Ellisl and I'm jealous of her new patients in Charleston Sc But, I look forward to developing a new relationship with Dr. Straygon

It's a holiday week, they offer rapid covid testing and they are busy. People need to stop thinking…read morethey're so important and learn some patience and have some grace during this time. We were tested in about two hours. Solely because they had a terrible system going on. But results back in 10 mins and the staff was super great and sorry, which is sort or silly. It's not their fault. The only thing the NEED to implement is the system to make sure the people who drive up are given a way to know who comes next. If someone came an hour after another but they got out of their car, they were helped first. I'm sure with time they'll either slow down enough or figure out a plan to make it work much better.

I hate putting a bad reviews but this must be heard i got tested on a Tuesday and was never…read morereceived email or call for my results. When i had friends receiving theirs same day. This was truly unacceptable i was referred and number to call they never answered and voicemail was full so it seems I wasn't the only one I highly recommend someone else to go to another location

Love the front desk girls and everyone we've encountered there. The nurses that take you back are…read morealways so incredibly kind. I'm a FTM and our babygirl has seen the same person (Dr.Delarosa) for all appointments outside of any emergency visits I've had. Our doctor takes our questions and concerns seriously. She is always patient with our girl and me (with post partum anxiety). We couldn't ask for a better person to over see us. The girls upfront accommodate your schedule with who you'd prefer to see, send reminders of your appointments. Honestly couldn't say a bad thing about anyone there. Incredibly kind and professional!

The doctors are always pleasant and sincerely care about your children. All of my kids are seen…read morehere and the entirety of medical staff a knowledgeable and respectful of both your children and you as a parent. When specialty care is needed there has never been a hangup on some paperwork or other misc issue the docs get the referrals submitted very expeditiously. When we have had and issues they are handled very well and professionally. So if you are looking for good honest care from professionals who want your children to succeed this is the place for your family!