Short review: Service is arrogant, incompetent, overpriced, sexist, and extremely judgmental. We…read morefelt insulted on so many levels that you should really bring your business anywhere else.
Long review: We brought 3 bikes for services. In the first (a child bike, bought overpriced in the same shop the year before) we wanted to mount trailing wheels on it. The full conversation was in perfect German. Answer: "this is last year model, too old, we don't have parts. It's your problem to find them.". Bike #2: an older (10 year old) bike with a jammed back wheel, we asked to fix it. Answer: " this bike is too old, should be trashed be cause nobody wants it (like we actually we were trying to sell it". We responded asking just to change the wheel. Response: "its 130 euros just to check it out, and then we would have to find the wheel and we are too busy.". Bike #3, a mountain bike just in needs of a tune up. Answer: "we don't even touch subbrand bikes". Our response: "can you just inflate the bike and check the brakes? You know, we can pay". Disgusted, he did that (for free).
My wife also asked: "do you sell used bikes?". Answer: "YES, BUT NOT FOR YOU". Response: "excuse me? are you implying something here?". Response: "We only have male bikes". Our response: "that's fine, we may be interested as well". Response: "but they are too expensive for you". Response: "Look, we can pay, but we won't".
We know German customer service leaves a lot to be desire, but this is just an insulting place, the only in town, that uses its position of monopoly. That is fine, but you cannot be insulting, sexist and judgmental. Stay away from this horrid place, it's toxic.