5/3/25 disgusting restrooms, over flooded toilets, urine and blood on the floor. Lines to the…read morecheckout are long, while the two managers look over the long lines readjusting their shirts. Possibly open some lines? Close the restrooms on busy days? Or clean them up?

The gal here was super nice and helpful. We called ahead and she gave us directions from the…read morefreeway, had our junk waiting for us when we got there, and gave us directions for getting back on our way. I doubt the fellows at our local Radio Shack could manage to give us directions to their place from the bank across the parking lot.

You cannot go wrong with the style of furniture they have and the deals they offer! Unfortunately…read morethat is about the only thing that is great about this location and this store! When life happens and you make contact with a representative from the store, they do not note contact nor do they communicate that in any notes or the computer as they say they did. You continue getting harassed or visits at home even after informing the agent of your plans or situations. Difficulty working with members at this store remain an issue.

I was returning a cell spot device and unfortunately customer support at the local store has…read moreconsistently been unpleasant. H.B. is usually the one who has "helped" me and every time he acts as though he shouldn't have to do anything to help. Almost always I've had great customer service from T-Mobile employees BUT this store and especially this employee (H.B.) do NOT reflect T-mobile customer service. There were six people working and only one other customer was present and tbeing helped. The associate helping that customer was the only one that said hello and the rest just stood around until one said she could help....but no smiles, no common courtesy or even basic pleasant customer service. This town is known for having appalling customer service but this person and this store as a whole is one of the worst. I ended up taking my device and walking out. I can guarantee I won't go back to that store. I've experienced this three times too many.

We were not greeted by employees when we walked in. We said hello to the two male employees who…read morelooked at us, then turned away. We started looking at the phone selections and were told, "Sit down and no browsing of the phones allowed." There were absolutely no signs saying we couldn't browse. In my 9 years of being a customer to T-Mobile, I have never experienced such rude customer service by any T mobile employee but here at the Gallup location. The whole vibe and atmosphere was unwelcoming.