Before booking I emailed back and forth multiple times in a day. Quick response each time. First session went ok. I booked boarding so I could have a hospital procedure done. I tried to cancel well in advance expecting a refund. A week goes by no refund or response. I emailed back and said since I already paid I'll keep.the boarding and get the procedure done. Still no each time. First session went ok. I booked boarding so I could have a hospital procedure done. I tried to cancel well in advance expecting a refund. A week goes ...
. I emailed back and said since I already paid I'll keep.the boarding and get the procedure done. Still no response. I emailed at least two or three more times before finally getting a response. They said they would throw some training in with it. Two training sessions to be exact. I was excited and felt blessed. I get out of the hospital and head straight to work on the day I was supposed to pick him up at 5:30. I live two plus hours each way from their facility. My job was halfway. So upon arrival to work I was let go. Instead of driving four hours to come back just a few hours later to pick him up I called and gave them over an hour notice by voicemail that I'd be on my way now to get him. Of course no call back. I get there and an treated poorly and quite disrespectful for being early. Mind you I'm in serious pain from just leaving a hospital procedure and lost my job. Already not a good day. With an attitude and absolutely no control over my 75 pound German shepherd who is quite happy to see me he is letting him.jump.slll over me. He scratched my face actual til it bled while Tom did nothing to hold him back. As my dog is jumping all over me and Tom isn't helping at all he's just handing over his bags of food and treats. I'm sorry I don't have three hands. Finally he helps get Loki in the car I can only assume because I was taking too long. As he was walking away he said his wife sent me videos of how well his training went. I waited three days before emailing asking for the videos he mentioned. There were two a minute a piece of my dog literally being held on a leash sniffing. That's it. I was disgusted. Disappointed. I do not recommend this place. And be aware that if you are paying for training you may want to make sure you stick around bc I'm positive Loki got zero training there. They made my bad day worse. They are horrible with communication unless it's about them getting your money. Fake people. Unorganized. Horrible experience. read more