Update -- Tear-Off Findings (November 2025) After months of documentation, inspections, photos, and unanswered questions, the full roof replacement was finally completed and the tear-off confirmed everything I had been reporting since early 2024 about Rackley Roofing. Here's what the replacement crew found once the metal panels were removed: * Multiple purlins were blackened and moisture-damaged. This wasn't surface staining. The wood was visibly decomposed in the exact areas where leaks had been occurring for years confirming the long-term leak pattern Rackley Roofing repeatedly dismissed. * Fastener holes were enlarged or "hogged out" from an improper hardware jump. Rackley replaced the original factory #8 screws with oversized #14 fasteners during the 2022 repair a jump that permanently enlarges the substrate hole as this is the largest size. When they returned in 2024, they used #14s again rather than addressing the underlying failure. Once a roof has been upsized to #14, no further repair is possible as the hole cannot support that fastener torque long-term, and neither the original screws nor the new #14s will bite. Several screws could be removed by hand, many more secured by epoxy. This matches my May 2024 photos prior to the redo on May 28th and Rackley Roofing's own June 6 photo showing moisture around fasteners installed nine days earlier which they attributed to silicone rather than acknowledging fastener failure.(pic13) * Long-term water paths throughout the structure. Dark streaking, feathered rot, and softened wood showed ongoing water intrusion not a one-off storm and not a "winter issue." * Silicone over rotted wood and overdriven screws. Silicone was used to cover failing substrate and overdriven hardware. This is not a structural repair for a metal roof; it's temporary concealment. * Epoxy patches over compromised substrate. Again not a repair. A cover-up. * The "expansion and contraction" explanation did not hold up. Fastener failures due to reusing the same size lined up with previous Rackley service work, not seasonal thermal movement. Everything uncovered during the tear-off aligned with: * My May 2024 attic photos * Rackley Roofing's own June 6 photo showing moisture around new fasteners * The independent GoodRoof inspection (Dec 2024) * Progressive staining and deterioration throughout 2024 * Repeated service calls that never addressed the underlying cause None of this was a mystery. It was a pattern and the tear-off exposed it fully. If you want the full documentation, including photos, timelines, and detailed breakdowns of the metal roof fastener failure, just search: "Chris C Medium Rackley Roofing." I relied too heavily on Google reviews when we decided who to hire. I wish I had looked deeper even here on Yelp. Hopefully this helps someone else do exactly that. read more

The company had several employees do reviews of their own company! Glad you like to have a job, but that is an indication of how much they are cheaters & liars. All this baloney about being "family". Family doesn't vandalize people's yards. I have photos of it & police reports. Twice they did that. What FAMILY does that? And that ridiculous commercial, Michelle, "Want to change the world? Change it one roof at a time". How stupid. What does that even mean? It's just to get blondie speaking for the place. Yes, they'll change your world alright. Your world will be upside down with the agony a roof that leaks ALL OVER. read more

I would definitely recommend using Rackley Roofing for your residential or commercial roofing needs. Their customer service is exceptional and their attention to detail is superb! They're quick to respond and their roofing specialists are highly trained and professional. Rackley Roofing is a company you can trust. Their workmanship, honesty, and dependability are topnotch. Rackley Roofing is company who cares about their clients, employees, and their community. They offer multiple roofing solutions that will fit your roofing needs. read more

Don't. Just Don't. These people do not do what they say they're going to do & leave you with a leaking roof. They are full of lies, lead you on, & blame you for their failings. They're a bunch of fat cats. read more

Rackley is a company that values their employees and customers! I love being apart of the Rackley family and encourage anyone looking for a family atmosphere to check Rackley Roofing out!! read more

Rackley is a wonderful supporter of the community and employs their own people - something most roofing companies today don't do. If you want great service, call them! read more