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    Rachel's Dog Training

    5.0 (5 reviews)
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    Private dog training

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    PetSmart

    PetSmart

    (124 reviews)

    Kudos to Dakota for caring for our Layla!! She is Always so…read moregentle with her Excellent care !!

    Extremely Disrespectful & Accusatory Experience I had one of…read morethe most humiliating and upsetting retail experiences of my life at this location. I ordered a brand-new aquarium filter online (nearly $200) and picked it up from this store. The box was fully sealed, so I had no reason to suspect anything was wrong. Due to my busy schedule, I opened it about a week later--only to discover that the most important parts, including the motor, were completely missing. On top of that, the main filter unit was dirty with grease/algae, clearly indicating it had been used before. When my husband and I returned to the store to explain the situation, the male manager was extremely rude and immediately accused us of stealing the missing parts. He told us "this cannot happen" because it was not marked as an open box and directly implied that we were trying to commit fraud. There was no investigation, no professionalism, no attempt to de-escalate--just outright accusation. We were so hurt and shocked by this treatment that we left the defective product there without even asking for a refund. Later, only to protect our dignity and prove that we are honest people, we returned and purchased another filter for $200 in front of management. A female manager gave a brief apology for his behavior, but we were never refunded for the first defective unit, which they kept. I am a nurse by profession. My husband and I are hard-working, honest people. Being publicly treated like thieves without proof was deeply painful, degrading, and completely unacceptable. This was not just poor customer service--it was character assassination. I will never forget how this store made us feel. I hope PetSmart corporate takes this seriously because no customer should ever be treated this way.

    Ruff Translation Dog Training

    Ruff Translation Dog Training

    (91 reviews)

    I'm checking in several years after using Ruff Translation Dog Training for help with my reactive…read moreGerman Shepherd, Garnet. I've continued to work with him using tips I learned from Juniper. After working together for so long, Garnet's trust in me has developed to the point where we frequently get compliments from strangers on his focus and behavior. I can even walk closely next to well behaved dogs now without worry. So many of Juniper's recommendations have been woven into my life with Garnet and changed how I work with him and handle him in many ways. There are some things we still won't do (dog parks, off leash crowded hikes) but Garnet's life is so much richer than I would have envisioned it when we first started training sessions when he was 1.5 years old.

    I recently had several sessions with Juniper to address some issues with my 4-year-old yellow lab,…read moremainly reactivity towards other dogs while on leash. We had a great experience. I went into it feeling self-conscious about my lack of knowledge, ashamed at the behaviors that my dog had developed, and not sure that consulting a trainer would make a difference for us. As it turns out, I didn't need to worry about any of that. In addition to being very knowledgeable, Juniper is kind, understanding, patient, encouraging, and always positive. She has given us tons of new resources and is always willing to answer questions. More than anything, our sessions were about training me to be able to read my dog's behavior, and being able to react appropriately and employ the right techniques. Juniper set realistic expectations for our sessions, and I came away from the experience with a whole new set of tools and the ability and confidence to continue working with my dog on my own. We are finally making real progress, and my bond with my dog has greatly improved. I highly recommend Juniper, especially if you are feeling lost and unsure about working with a trainer. She will get you going in the right direction.

    Rachel's Dog Training - pet_training - Updated May 2026

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