I have been a customer with Kelly Burns agency since 2015 and have never wanted to change! Ben and…read moreSawyer are very efficient and helpful every time I call. I like that their reps are local to Colorado and I'm not calling a huge call center. I've had to call a lot recently to add and merge coverage and every time someone answers right away, rarely do I get an answering machine. Even better is that Ben and Sawyer are able to get policies cancelled, added, quoted in a very reasonable amount of time. Keep up the good work guys!

I've been a State Farm client for over 30 years. The last 10 years I've been with Kelly Burns State…read moreFarm. The office team is always helpful and professional. The few claims I had to file were handled promptly and fairly. No complaints and will remain with State Farm

Sarah and her team including Diane has been very proactive in reviewing my home and auto insurance…read moreand they provided excellent details on coverage and updates to my insurance year over year. They are proactive and provided excellent price comparison.

Sarah and her team have become my go-to for home, auto, and life insurance at this point. I don't…read morehave the time or knowledge to research and make educated decisions. She is very responsive and makes things happen quickly. Her team monitored my policies, noticed something strange in my auto, and switched me to an entirely different company within 3 hours. I was impressed.

I've been with David and the team for years and am just now getting to this review, which is a…read moreshame because I could have wrote it from the first year we worked with him (sorry Dave!!). Not only do they always pick up the phone or write you back immediately but when you need help after a claim is filed they go the extra mile! I have been struggling with a roof hail claim and just could not get ahold of my assigned adjuster to get the contractor paid. Michelle got on the bat phone twice and he called me within the hour! I honestly don't know how people do it without help from a team like this. We've had 3 major claims in the last five years and I know what got us through, what could have been an insurance nightmare, was the Lone Tree team. Thank you guys, we really appreciate you!!

Where do I begin? Well almost 10 years ago I worked with a insurance broker and did it for a few…read moreyears until I decided to do the leg work on my own and find insurance myself which honestly saved me a good amount of money, so I had a stigma for agents only looking out for themselves and money in there pockets until........ I moved to Colorado and found out my home insurance was double what I paid on my home in Northern California which mind you was worth 4x the cost of my new build home and had a swimming pool. I honestly figured moving to Colorado with the housing prices my home insurance would be cheap!! WRONG! I ended up paying for the year and sad it was so much, then I got the renewal paperwork and my insurance jumped by $800 extra a year making it almost $3k a year crazy right? I could take no more so I decided to give David a call. What do I have to loose? I can either go with his recommendation or not? I gave him all my info and he got back to me really quick with home and auto rates. He also informed me my current coverage I was paying a lot for was honestly no good!!! I'm not a insurance agent so I would y exactly know. He gave me options and ended up saving me well over $2000!! After calling him and seeing how smoothly this all went and how now I have better coverage and pay wayyyyy less-I highly encourage you to call him. Nothing to loose, no money out of pocket, he might actually put money back in your pocket!! Thanks David! Looking forward to working with you!

Well, it's been well over a week of replying to an email and leaving 1 voicemail with no response…read moreat all. It's frustrating considering it took them 2 weeks to get back to me with a quote. The email I am replying to is a quote that I have questions on then plan to move forward on. However no one is returning my call or email so I guess they don't need business.

Had ins w/ this company for 4 yrs, but recently cancelled this agency. Initially, had relatively…read moregood customer service. However, Lori (owner) & Courtney (lieutenant) who are both immensely knowledgeable, progressively became more and more difficult to reach. Many times I alerted them to this fact, but they were in complete denial, and simply referred me to their consistently incompetent support staff. My recommendation would be to hire and/or train a more competent support staff and shift the leader's attention from their emphasis on sales/marketing back to good old customer service to take care of their existing customers on a more punctual basis. Had they responded more positively to my feedback, I would still be doing business with this agency.