Document everything because they will steal your money. Non roadworthy rental bikes.
Currently stuck in a dispute with them because I trusted them. Dont fall for Shab's nice guy act
Edit:
I raised a dispute with my credit company and raised this with citizens advice and they returned my money as per their section 73 of credit agreement and in line with consumer rights act of 2015. If i had the time, money and energy I would take you to court which is why I waited until now before going public with this. You are a criminal and a liar and should be reprimanded. I will not let you get away with this.
The story:
This was the third time i rented a bike from them. In the past the gears got stuck and left me stranded for an hour but i thought maybe its because im learning.
This time, i picked the bike at Monday 4:30 with half a tank, rode all the way to camden, turned the bike off to go into tesco, when i came back the bike wouldnt turn on. This was around 5:45.
Not sure how you have a mechanic shop and claim that i killed the battery while i was riding it.
So i called them that night but no answer because the shop was closed (fai enough). I managed to park the bike at one of my friends' over night so it doesnt get stolen.
Next day i called them trying to resolve this and they told me to call RAC and that of course if anything is wrong with the bike theyll refund me. I asked them to email me this, they ignored my emails.
RAC scheduled for Wednesday 10AM and they jump started the bike. I called and told them that Id like to bring the bike back after work and they said no problem but we will close the shop so you're gonna have to leave it outside and hand the rented helmet to the shop next door. I asked if they could email me that just so we can have this agreed. They ignored my calls and emails all day. At 4pm Shab answered and says no we won't email you and everything is at your own risk not sure what you want from us. When they saw that Im asking for documents and Im trying to do this the right way their nice guy act dropped.
So instead, i rode the bike back to my place to park it safely and refueled the tank.
On thursday (day when my rental was due to end) i took a half day off to ride it back and rid myself of this hassle but the bike wouldnt turn on. I called them and i called RAC. They told me that they wont tow the bike unless it cannot be fixed on the spot. They came, examined and towed the bike back.
After a week of radio silence i ask for a refund and they say that the bike is working perfectly and that i had flattened the battery.
I rented a bike with the expectation that its road worthy and that I dont have to spend a week trying to turn it on and return it to you. You wasted an entire week and youre just a bad person with the way you treated me and i genuinely wish that you get what you deserve. read more