As a first time beekeeper, I eagerly placed my order with R. Weaver Apiaries on February 9, 2022. In April 2022, I was shocked to learn that a recurrence of cancer that I had once conquered in 2000 had returned. I requested a delayed shipment from April 2022 until May 2022 delivery window. On May 12, 2022, I learned that I would not be available to receive my shipment at my home 600 miles from where I am receiving cancer treatments, and I had no one available to assist me. I requested a refund via email in accordance with their stated Cancellation and Refund Terms published on their website and was told that they would not honor my request for a refund and would hold my funds in their store account for future purchases. As of today, their website advertises very proudly that they are sold out of bees for the 2022 season, but have nucs available. Long story short, they are keeping my money until April/May 2023 and they have already sold my cancelled order to someone else. Therefore, they have been paid TWICE for one 3# order of bees and have made no arrangements to pay me interest on the funds they are holding in lieu of the "one time only courtesy refund" they are refusing to give to me. I filed a complaint with my bank, and was told that their refund policy has an exception stating, "For Queens & Package Bees: Should you need to cancel your order, we can do that with a store credit to be applied to a future purchase. If a refund is desired, we offer a "one time only" courtesy refund. Cancellations require a TWO-WEEK NOTICE prior to pick-up/ship date." As of May 12, 2022, I had not been informed of a confirmed shipping date at the time of my request for a full refund. Instead, I was informed via the reply email that "we were planning to ship your order to you on Monday" and refused my request for the "one time only courtesy refund," despite my life-altering cancer diagnosis. I want everyone to know, especially those at R. Weaver Apiaries, that as a result of your refusal to refund my money, I am unable to afford the cancer medications and treatment that the $243.00 would cover this month. I am completely and totally disabled and rely on Social Security Disability once per month. I have faith that God is protecting me and that He will make the appropriate corrections and my needs will be provided for. However, keeping a cancer patient's money for a year with no offer of interest for said time the funds are kept and refusing a refund against their own stated policy is not very good business, and certainly nowhere near being Christian or even God-honoring, no matter what one's faith may be. I have all the evidence to support my position and pray that someone has the love in their heart to correct a situation that perhaps needs to be corrected. I have placed this in God's hands as that is all I am able to do at the moment.
Please use caution while dealing with this company. Transparency is crucial.
God Bless! read more
