I was very disappointed with the treatment I received here yesterday. I hesitate to leave this…read morereview as it is not pleasant to receive negative feedback but I was very upset by my experience. I bought a second hand Jigsaw bag which I loved at a cost of £65 in September this year. While out shopping in town the handle broke at the point it is attached to the bag. When I had a look at the other end it looked like this would not last much longer either. I went to Now & Then to initially ask for a refund as the bag was no longer usable. Now I appreciate that this was a used bag but the shop bought it to be resold and I would expect a good quality bag to last longer than 7 weeks even with previous use. The owner said that after app 7 weeks I had 'accepted' the bag and there really was nothing she was prepared to do. If a refund was not possible I would have been happy with the owner offering to repair the bag but this was not offered either. I feel that having paid £65 only weeks ago an offer to repair the bag would have been the right & fair thing to do.

From the owner: We are a dress agency and specislise in beautiful preloved designer clothing, shoes and accessories…read moreand fantastic genuine vintage treasures. At any one time we are likely to have in stock items from Burberry, Biba, Blanes, Chanel and Dior to Ossie Clark, Alexander McQueen, Quorum, Versace, Vivienne Westwood and YSL - from the past to the present!!

This charity shop is always set out very nice, tidy and clean. They always have lovely displays of…read moregoods well priced up. The staff are always lovely, friendly and very helpful. And of course the best thing is all the money you spend in this shop goes to the farleigh hospice. They always have a great range of bits and bobs from clothes, toys, ornaments, all sorts. A great shop!