Friendly staff clean facility. I've always been pleased with every massage and facial. I have…read moregotten in here. Plus the moisturizer and I will continue to repurchase

I've been a member at Hand and Stone Mandarin in Jacksonville, FL for a year. I've received…read moreexcellent massages and facials here in the past. I'm disappointed that the spa's policies and management get in the way of real relaxation. When I visited on Aug 15, I asked the assistant manager Zoe to help me freeze my membership. Zoe explained that I could freeze the membership for up to 3 months, and that I'd be charged a $10/month maintenance fee. She then promised to waive the $10 fee since I was such a frequent customer. She explained that I'd receive an email with a form to sign about freezing my account. I was due to be billed on Aug 20, so Zoe explained that I would not be billed since the freeze had been initiated. I never received the form, and on Aug 20, Hand & Stone tried to bill me. I immediately called and re-explained the situation to be told that Zoe had left no record of freezing my account. The receptionist promised to place me on the manager's call list. On the 21st (today), the spa tried to bill me again. I called and was placed on a 15-minute hold. Finally the phone was answered by Brooke, the spa manager. I explained the situation, and she did have notes from the Aug 20 conversation with the desk attendant. However, Brooke explained that since the billing date had passed, I either had to a) pay the bill, or b) cancel the membership and forfeit my 4600 rewards points (which would've remained intact if I had been allowed to freeze). Though I've never missed a payment and have been a loyal customer for the past year, she could not do anything else for me. I decided to cancel. I should not be penalized for a staff member's negligence when I attempted to follow the proper procedure. I do not want to return.

Heather did a magnificent job with my color, cut and blow dry. I walked in with patches of grey, a…read moredrab base color & grown out highlights. I left with the grey blended & fresh highlights that reclaimed my sunny blonde hair! The receptionist & gal who shampooed my hair were also sunny! Heather took the time to hear about the things I wanted corrected, including a choppy haircut from the stylist I broke up with! Thank you Heather! Check out West Coast Hair Design if you want a a precision haircut by a master colorist!

After the total embarrassment I felt last week after being told to take time off from work and…read more come in for Kayla to re-tone my hair and do a conditioner to help with the broken hair Kayla had done to my bang area right in front of my face during a face framing in addition to the toner not taking - I know now it was 100% due to Kayla not leaving the toner on long enough,. I went into another salon and asked them for a conditioning treatment to help with my broken hair as well as I asked for an 8G toner to be put in. 8G is the color I have had previously at West Coast hair and had told Kayla I was happy with (read previous review). The toner was left in my hair for 20 minutes at the new salon (NOT due to me requesting any specific time frame for them to leave on, thats the time they naturally did!) and the conditioning treatment helped make the damaged hair less noticeable. Not only did Kayla make me take time off from work to go in and then do nothing the help correct the damage Kayla had caused, I was humiliated and berated being told that they could not help me when it is now 100% certain that Kayla did not leave it on as long as she had previously, and her overlapping the bleach caused the breakage. Avoid the embarrassment of being told it is your fault for not being able to put into words how to fix their stylists error of breaking my hair, and not leaving the toner in and making me feel it was my fault. Shame on the owner for the way she handled it, and shame on Kayla for not owning up and re toning and conditioning to fix her error.

My mom goes to Shannon and has gotten me to go see her for my hair needs. I am so glad I did…read morebecause her prices are reasonable, and she does a wonderful job! I have had to make two separate appointments for highlights and a trim due to my schedule, but it's worth seeing her! The inside of the salon is small, but it's cute the way it is set up! Thank you, Shannon!

Love this salon. Ben is the only one I trust in town to cut my curly hair. It is very hard the…read moreright person to understand and work with curly hair correctly. He also does wonderful styling and highlighting as well.

Loved the products love the atmosphere Much better than Ulta…read more Also loved the specialists that proved training on eyelashes

Yesterday I went to Sephora on somewhat of a mission. Makeup and skincare are too of my biggest…read morepassions so I spent a while looking through all of their new items. This location seems to be the nicest in the area by far. I was considering buying a new concealer since I hadn't found one I love yet. Ashley graciously offered to help me and she knew exactly which ones to recommend. I was overwhelmed by the amount of shades and she color matched me perfectly (which has never happened before). I have a hard skin tone to pinpoint because of undertones and my face being paler than my neck. She also offered to add my shade to my sephora account which I thought was so above and beyond. Theresa checked me out at the end and helped me pick out a gift using some of my points. She was so helpful and friendly too. The world needs more of their kindness! I will definitely be back to restock some of my other favorite beauty products and maybe for some services next time too.

This place is brand spanking new. The old regime was closed up for awhile. Glamour nails has…read moreemerged. A brighter more welcoming nail salon since the demise.of the other one. I was in need of a pedicure. Mind you, Ive only had 4 in my lifetime. Three of the four were done in Florida with my wife. The first one was done for my wedding , 17 years ago. Im not ametro man that has to get my hair cut and hand and feet done. Im the total opposite. I let.myself go until I can not.take it it anymore. I could.not take it any more. The manicurist was smooth with the pedicure.equipment and I also had an envigorating chair massage. I have only had a couple of massages in my life time. It is so relaxing while typing my review of Glamour nails. The salon is by the super walmart off of I295 and San Jose blvd. Pedicure the same old price $35. You wont be disappointed!!

I'm so glad Glamour Nails is open! I see some familiar faces from when it was Diamond Nails. The…read morenew place is beautiful and clean. The new owner is a doll! We will definitely be back!!

Scissors Cut Barbershop & Beauty is outstanding! From the moment you walk in, everyone is welcoming…read moreand professional. The shop is clean, comfortable, and has a great atmosphere. Samer takes his time, pay attention to every detail, and make sure you leave looking your best. The haircut was exactly what my son asked for, and the service was top-notch from start to finish. If you're looking for a reliable barbershop with skilled professionals and excellent customer service, I highly recommend Scissors Cut Barbershop & Beauty. I'll definitely be coming back!

This is a fantastic barber shop! Incredibly patient with children, and incredible attention to…read moredetail with the clients. Very busy, but wait time was low as there were many barbers working!

Once again, the ladies at AM Salon & Spa made me feel like a QUEEN! Elizabeth did my facial and…read moreAshley did my massage and I literally felt so calm, relaxed and at peace by the end of my spa day. This spa has a country-chic decor with an awesome little boutique attached. They offer just about every service you'd ever want, and all at very reasonable prices. I've found my new 'me-day' home. :)

If you are in need of an awesome salon in town, this is it!!! I found this place off of other…read morepeople's reviews and I have been going for years! This expansive salon and spa offers haircuts, color, manicures and pedicures, massages and more! It has the best ambiance and even has a cute shop in the front of the salon that has clothes, candles, jewelry. It has something for everyone! I have been with 5 different ladies, all of which were amazing (I lose everyone's cards, I'm sorry). My hair always look refreshed and amazing after. They use the best smelling hair products and I always have a great experience!

Quality, customer service and most importantly the Japanese permanent hair straightening treatment…read moreare 10/10! I am so grateful for Kuan and this hair treatment. I wish I had found her and done this treatment long long ago. Not only did she provide me amazing results and service but she gave me a lot of helpful information on how to care for my hair moving forward. May her calendar always stayed booked and her meals always be the perfect temperature will be coming back to her for regrowth touch up. I added before and after photos.

Kuan is incredibly talented. I used to live in NYC and had Japanese straightening done by a…read moreJapanese-owned salon in Manhattan. After moving to Jacksonville, I tried Kuan and her work is equal to or better than the salon I went to in NYC. My hair is so soft, shiny, and straight.

Best manicure and pedicure experience in Jax! I took my 14 yr old and 8 year old daughter for…read morepedicures and manicure. The service was wonderful! They were so kind to my kids and we all left relaxed, pampered and pretty. Cost was more than reasonable. Will definitely be going back!

Very professional, courteous and nice atmosphere. The team was great and made me feel welcome and…read moreappreciated. They had a huge color selection and the attendant was very helpful in assisting me with choosing a color. Making the appointment was easy and very non-stressful. I would recommend this vendor to anyone looking for these services. I WANT TO THANK YOU FOR MAKING THIS A GREAT EXPERIENCE.

Finding a new nail salon is not easy! When you've been going to the same people for years they know…read moreyou and there's a comfort level that's there, but I desperately needed to get my gel polish fixed as two nails had peeled off. My usual nail salon is an hour from my workplace, so that wouldn't work. I found nice reviews on Nail Tip and I'm glad I gave them a chance today! I was able to make a same day appointment on their website as long as it was a 4 hour advance notice. I loved this! I chose the date, time, service and picked a nail tech. The nail salon is in a small strip mall, don't blink you'll miss the turn in. I was greeted with a huge smile, which made me happy and put me at ease. I mean I felt like I was cheating on my regular nail people! They gave me the gel colors to look at and I was impressed with their selection. I waited about 10 minutes to be seen, which wasn't bad at all. Chan was the person I chose to do my nails. She was absolutely fantastic! She talked to me the whole time I was there and made me feel so comfortable. Everyone that walked through the doors, she addressed and knew by name, so I'm sure I'm not the only one that thinks she's fantastic. She was very quick and thorough with my nails. She made sure I was happy with the length, shape and the color before she moved on to the next step. This was very appreciated. The price was on point. The job was done well and timely. The ease of getting an appointment and not having to sit on the phone is a huge plus. I will definitely be back and will continue to see Chan for my nails.

This was my 1st time here. I specifically looked on Yelp for a new nail salon that had good reviews…read moreanywhere in Jacksonville and we were not disappointed. They have all of the newest nail colors, dips, gel colors. They have 4 different pedicures, I believe we chose the deluxe one. It was very relaxing, the massage chair was great. The atmosphere was perfect, the music wasn't too loud and I had SNS done on my nails. While I was getting my pedicure I started looking at their other Yelp reviews I saw the beautiful nail art and I couldn't help myself but to request if I could get a couple nails done. Needless to say that we will be back. This is what reviews are all about, read them and be honest about them so people can find these great places that deserve to be patronized. I know that we will.