They have the nerve to send me a text to vote for them in what's left of Macon's newspaper for best of the best after having such a bad experience with them! NO, H*** NO!
Their usual MOD is to ask for your email address so that they can vote for you. Saves you time. I had the one girl there ask if she could do that. Sure, at the time, fine. Now, no!
You're going to get the "McDonald's of fast food" therapy at this place. In an out. You're probably going to get heat and tens because both of those they can charge for and it doesn't require an attendant to stay there or god forbid, a doctor of physical therapy to personally supervise. If your RX says ultra sound, doubt you're going to get that. I believe every script I had, had that little box checked and never received ultra sound there. I even asked one PTA about personally buying an ultra sound machine for my own use.
I had a bad experience with TWO of their doctors of PT. The one gave me an evaluation and asked where it hurt on my back. I told her. She rudely replied that we weren't dealing with that part of my back. How can you answer a question about where does it hurt wrong? She merely wanted an answer to fit her narrative to get me in and out. "We only have 30 minutes." She was like a parrot repeating that. She was rude and I was treated like a commodity, not a person.
I later heard her do an evaluation with an older woman with her monotone voice. Then, another time a younger guy with her voice all bubbly, giggly, upbeat. No difference there is there? She pressed on my foot which was previously injured. She didn't know it and I didn't think to say anything as I didn't know where she was going. Caused my foot to bleed, get infected and I had to go to the doctor ending up on antibiotics. Think she could even say, "Oh, I'm so sorry?" No. That's admitting liability. Really, I should have sent the doctor bill to them.
Put me with this arrogant guy with frizzy, permed hair way out there and a big, bushy beard. His greatest fear in life must be a bic lighter. There was a severe disconnect. I doubt he even knew my name. He tried to have me do one exercise and it hurt my foot which was actually a good thing to happen. He obviously didn't read my chart and this exercise would have pulled my shoulder out again on which I had done PT for the last three years trying to correct. Frozen shoulder is hard to get over. He's no longer there but this is how this joint trains their top-notch people?
Rather than correcting the problem, Mr. kent put me on his schedule. He did no exercises with me, just the massage. And they have it timed down to the second on how long it's supposed to last. I couldn't get in to see him for a week because his schedule fills up fast. He had made no contingency plan to fall back on for me. I thought I'm not going back. Told Doctor Stefanis and it really caused a big stink.
Massage therapy should not hurt. Several times I had to tell him that it hurts and I couldn't lay still on the table. At one point he said that's why he has several "different moves" and wasn't as rough. ADVICE. If it's hurting you STOP IT THEN AND THERE. DO NOT CONTINUE! Do not be afraid to say we're done here. Go somewhere else that doesn't try to fix you in X amount of minutes so their schedule doesn't run behind.
No one cared until I wrote a negative review. Suddenly, his business was flooded with glowing reviews all on the same day to give him a higher rating. Those have since been deleted. Now, they text me to ask me to vote for them as best of the best after the way I was treated? You are a commodity there, not a person, not a patient, just a check waiting to be cashed.
EDIT: Mr. Kent has made an update that this was a glitch. Whose name is on the door? It's NOT Robert E. Lee. Truman had a sign on his desk that said "The Buck Stops Here." That means he was ultimately responsible. This is what Mr. kent's whole business model has become: A giant glitch. read more
