This company is not communicative. I've been trying for a couple of weeks to get a call back from…read moresomeone. I've had 2 people tell me they'll get the right person to call me back, but nothing. They also have a crappy work warranty and charge a lot for what they do. Trip charges will kill you, but the worst is the promise to get the right person to call and then silence. Don't waste your time. There are other companies who are more responsive.

Their staff is very knowledgeable on all phases of plumbing and heating. Crystal, the young lady…read morethat answers the phone and directs your call, is one of the best I have talked to in a long time. She is efficient, cheerful and very professional. Terry Dalpiaz

I had a difficult project, another plumber had botched a gas line installation and couldn't finish…read morethe work. After calling several plumbers (no one wants to fix the previous guys work) Junior agreed to come look at the job. I took some time to troubleshoot the mistakes and fix the lines. He and Jeremiah stuck it out and got the job done right, the rate was reasonable and I'm happy with job.

My kitchen sink clogged last night just before bed. My regular plumber didn't return my call from…read morethis morning so I looked for another. jess' Plumbing came up and boy did I luck out. They had a cancellation and were here within an hour. I've already discussed with them another potential plumbing issue in the bathroom.

I wish I had read these other reviews before calling this company on a recommendation from a…read moreneighbor. Please read this and all other reviews about Tina Gulley, who is exceptionally rude, will avoid calling you back, and has no intention to assist whatsoever. We were told by Kyle Miller that he would speak with her regarding the excessive fees invoiced to us without breakdown of the charges or explanation. While I am sure all other jobs that go without a hitch are probably fine. The issue is when there is a problem (as you read in other reviews), Tina does not have the customer service skills to handle it like a professional. It saddens me that this business that doesn't have the ability to approach problems OBJECTIVELY to find a solution. Avoid this place like the plague, go with Flow Right Plumbing. They completed a job for us for TEN THOUSAND dollars less than this place quoted. Yes, TEN THOUSAND dollars less. How is possible to be THAT far off from your competitors in the same geographical area? I will never know because they don't call back.

Never disappointed in the service provided. I had a water heater repaired and a kitchen faucet…read morereplaced at different times. Quick to schedule me in.

The tech was on-time, respectful of my property, and was able to fix my issue in a timely manner. I…read morewill be choosing Roto-Rooter for all of my future drain-cleaning and plumbing needs!

I would steer clear of this company. They are deceptive and will rip you off. I called various…read morecompanies to have my main sewer line unclogged after hours. Two local companies were in the mid $200 for the same service.However, I also wanted to have the line scoped with a camera so i could see with my own eyes what i am dealing with. The other two companies didn't offer this service. I was quoted $500 which i felt was a good price for the two services. When they didn't provide a camera report i called back they said i didn't ask for one. Why would i ask for a scope if i didn't want a report? The tech said they would check with manager and get back to me. A week later and still no call. So i called back and the person who answered the phone said the service to unclog was $500 and that the scope they did was a courtesy. Such a lie! Why would a company give free services that they normally charge for? This solidified their deceptive practices for me and showed they are willing to cheat, steal, and to make a buck.

Bruce Lee Plumbing came out and repaired the backflow valve in our bathroom. He was up front on his…read morepricing, showed up on-time, and walked me through the entire process, including the price difference in doing the job better than necessary. He did the completed the job fast. A good conversationalist who has good values and all-around charm. Would recommend him to anyone needing plumbing repair.

This guy seemed great to start with but we needed to make some changes to our project due financial…read morereasons. Unfortunately he didn't communicate with me, as promised, 2 days before the project was to start and then refused to work with us and cancelled on the start day because he was set in his ways. We are putting in a sink and toilet into a room to create a bathroom. Nothing complicated. Super glad he backed out before he started if he's so rigid in his ways.

Just had some emergency work done on my furnace and water lines. All I can say is that Caleb and…read moreRich were amazing. These guys came out and took care of business efficiency, effectively and were also super nice and personable. I could not have asked for a better experience. PPH this is exactly what customers need! Kudos

Requested an estimate for boiler system service and flush. Patterson requires an all day window of…read moreavailability from 0830 am until 4:00 pm for estimates. Scheduled apt with scheduler on Friday for following Monday. Both my husband and I made ourselves available for the entire day until 3 pm when we finally get a call they need to cancel. Apparently they believe only their time is of value. Excuse, tech ran into unforseen problems at other apts. Suggest if tech is running behind they figure this out earlier than 1 hour before end of scheduled day.

We used Julian for the first time a couple of years ago when our furnace started to go out in the…read moremiddle of a cold spell. Julian was immediately available to assist, and we ended up getting a new furnace. The work was prompt and outstanding. Then, just this past month, we decided we wanted to also upgrade our air conditioning and switch to a heat pump. Julian gave us a very competitive quote, and then he completed the work in 1 day. The quality of his work is excellent, he is always very responsive and an excellent communicator. We are very happy with the service and the end result.

From the owner: We understand how important it is to have a comfortable home for your loved ones, which is why we…read moretake the time to ensure each customer is receiving solutions that fit their specific needs. If you would like to learn more about our services near you, get in touch with our technicians today!