Rude uncaring staff, didn't show up (9-3 window), didn't call, when I asked for when they would come, got transferred to 4 people, finally got my dispatcher Gary who was rude and cavalier. Wasted a day, now wasting day number 2. They are going to "try" to come today. He can't tell me if they will actually come. No empathy just jerks. read more

oh boy... they came recommended over other popular carriers like XPO and roadrunner... and my goodness, RL make those lower budget carriers look like rock stars. 5 day eta from Los Angeles, CA to Wilmington, Ohio. We booked it. Arrives in Amarillo, TX on day 5 on a Wednesday, that's HALFWAY to its destination. Tracking showed no movement; I called in on Thursday. Got mixed answers from their support team. "oh it already left" and "it'll be out tonight". Friday, no update to tracking "it hasn't left according to tracking" We told them dispatch said it would... "uh we're not sure". We called into Wilmington OH dispatch and they said it "should be on the way, but can't be for certain". dispatch says, it'll hit another terminal first and get scanned in, never does. Another dispatch says it'll arrive on saturday to OH and be scanned in, never does. We needed this pallet delivered on Wednesday (day 5), now we're hoping it will arrive Monday (Day 10). Support says it should arrive Monday in Wilmington, OH, and we'll get it out the door to its final destination same day! Call in on Monday 10 AM EST, tracking shows no scan in yet.... (you'd think they'd unload a truck first thing in the morning if it's been docked since saturday...). Finally shows it's scanned in 30 or so minutes later. Great, it should be out the door! RL - "oh we couldn't find a truck, so this will go out Tuesday." Can you please get this delivered by Tuesday, 10AM EST to its final destination? It's already late and it's urgent. Dispatch says, "Yes, we've marked it red hot." Arrives at 2:45 PM... wow. Receiving warehouse, you're missing 1 out of 5 pallets. Stress. Called into their tracing team to locate the missing pallet. "It's not in Ohio, we'll keep tracing it back. " Can't find it in TX, can't find it in CA. 30 hours later, jk it's been in Ohio the entire time. Do you know how incompetent the warehouse team at RL has to be to unload 5 pallets and then misplace 1 of them, all within a day, when it should stay in its outgoing staging area and to go back out the door? The irresponsibility and incompetence this company has shown in managing 5 simple pallets is outrageous. We do not recommend them at all. Customer support has no accurate information, as they don't scan the cargo in or out. This is an absolute nightmare scenario for anyone trying to ship out pallets. Stay far away. read more

Unbelievable. Sometimes truth really is stranger than fiction. At this point, it feels like R&L Carriers drivers are actively competing to see who can deliver the absolute worst customer service.My delivery window was scheduled for 1:00 PM to 3:00 PM. I went out early at 12:45 PM to move my own truck out of the driveway to make room for them. Instead, the driver pulled up and partially blocked me in, making it difficult to even pull out.To make matters worse, he completely ignored the correct address for the back house (761A) and went to 761 instead. I literally had to run up the block yelling to get his attention and correct him. Instead of taking accountability, the driver completely gaslit me, flipped the script, and acted like the victim--asking me, "Why aren't you asking nicely?!"The level of unprofessionalism and defensive attitude is ridiculous. Avoid this company if you expect a smooth delivery and basic respect. read more

R&L Carriers - 761"A" vs 761 ... having a bad day ... it was really hot outside ... - Couriers & Delivery Services Near Me - Canton, Massachusetts

ZERO STARS! I have no idea how this company is still in business. I ordered apx $12K worth of equipment from Ohio to be delivered to SoCal. The equipment is packaged onto 4 separate pallets. R&L picks up equipment and delivers two pallets to my home. I ask the driver where the remainder of my order is (apx $6K worth of goods) and he has no idea. Hours later on the call with customer service I come to learn that the driver leaving the R&L hub in Willmington forgot to load 2 pallets onto the truck. Now I'm stuck taking a second day off of work. And this isn't even where it stops. On the SECOND trip from Willmington to SoCal, the driver only loads one of my two remaining pallets. You'd figure they wouldn't repeat the same exact mistake twice in a row on the same exact order. Now I'm forced to take a third day off work to receive my packages. Drivers are incompetent. Customer service is incompetent. No attempt to remedy the situation. Zero recourse. If you're a Company that uses R&L for freight delivery services, I strongly urge you to reconsider this vendor. read more

I ordered a fuel tank that was being delivered by R&L Carriers and specifically left instructions to contact me an hour before delivery because my shop is separate from my home and located near other businesses. I was preparing to head out of state for the week and decided to stop by my shop to make sure everything was secured, only to find my package sitting outside directly in front of a bay door where anyone driving by could have easily picked it up and stolen it. I was never contacted by phone, text, or email despite the delivery instructions being clearly provided. Trucking companies are paid good money for these deliveries and should follow customer instructions, especially when it comes to expensive items being left unattended. Very disappointed with the lack of communication and care with this delivery. read more

This company called me to schedule a delivery. I called them back and it appeared we agreed on a date. She said a semi would deliver it. I explained they are constructing a roundabout below the house and they have multiple roads closed. I thought we got disconnected, but I tried calling g back 3 times and was hung up on all 3 times. On the 4th attempt, they would not answer the phone. This is not the first time I've had issues with this company. Sellers, please stop using them!!!! Boycott, Boycott, Boycott. They are horrible!!!!! read more

0 stars for this company. Complete lack of accountability and very poor communication across channels. A pick up was scheduled for a residence of 2 pallets of vintage magazines. The pallets are located inside a garage at a residence with a gravel driveway. Above info was very clearly stated to the company ahead of time in order to assure they would supply correct equipment to safely retrieve the pallets from the garage down the driveway into the truck. The 1st two attempts of pick up resulted in failed attempts due to the drivers not being properly equipped and NOT being made aware of the gravel driveway situation.. very poor communication across channels and nothing but excuses as an explanation. After the second attempt, hours were invested communicating to call centers, dispatch, and a main supervisor discussing said situation and, after plenty of "back and forth," hence came up with a "solution" which would result in a supposed agreed upon 3rd pick up attempt. At this point, it seems like there's finally a little light at the end of this tunnel. Fast forward to the day of 3rd delivery attempt, I get a call from the manager of the local facility, whose name is Jeff (he sounds like a retired mafioso who, frankly, just doesn't care). Jeff says he's cancelling the whole pick up due to liability issues, and then says that picking up from a garage up a driveway is an "extra charge" and asks if that's been paid for. Super rude! He then proceeds to gaslight saying that it was the customers' fault (mine and the company who hired r&l for the pickup) for not explaining the gravel driveway in the first place and that we were deceiving. It's OUR responsibility to get pallets onto a street and not be lazy. Excuse me? I have plenty of records acknowledging gravel driveway communication. I explained to mafioso Jeff that online reviews are there for a reason, and he said he "didn't care". As unprofessional of a company as they come; I would highly suggest using another service than this gaslighting poor-excuse of a business. read more

We ordered an $1800 Napoleon Rogue proS 625 grill from bbq guys. The delivery company (R&L Carriers out of OHIO) they used left it on the shared road before our driveway by our monuments. They dumped it in between the woods and our driveway and then cut the plastic that adheres it to the pallet (big mistake) leaving my husband and I trying to figure out how to get it up the rest of the 600 feet of driveway up hill to our home. It is a WIDE driveway that can accommodate a large 18 wheeler (our moving truck easily backed up the driveway) and did NOT deliver it to our garage area at all. We found the package slip from the delivery people inside that said "RESIDENTIAL DELIVERY" which the delivery company said "we don't go on private property" WHAA??? BBQguys gave us a $200 credit but that's it. ALL OF THIS IN THE RAIN TOO! That is RIDICULOUS. THIS IS A BAD DELIVERY COMPANY! read more

R&L are always great to work with. They always get our deliveries to us extremely close to the estimated delivery time if not early. Scott was our delivery person today and he was very professional, as always. read more

0 Stars. The worst experience I've ever had with any company ever. Drivers signing for delivery's themself ie. fraud. Leaving high value items on the street. Not providing any of the services they say they do. No calls, no knock on the door. Unbothered and unintelligent management and drivers across the board. Lack of communication and ownership. I can't believe a company like this is still in business. STAY AWAY!! read more

Absolutely the worst service, not even close to being on time, was told driver was going be here 45 min, 4 hours later still haven't arrived, was told driver had to go back to terminal because it wasnt loaded on the truck read more

Scamming people of their hard earned money. Will say delivered when it never was. This instance was from eBay where they called my parents, a number that was never provided. And then sent the items back to the seller and never to me and I probably won't get my money back. read more

R&L Carriers - Couriers & Delivery Services Near Me - Canton, Massachusetts

Even with a 24 hour notice prior to delivery they never come on time, as you can see pertaing to damages, you should check your equipment prior to signing. There customer service is terrible and talking to them is not pleasing at all. I would say 0 stars. read more

R & L Carriers , China Grove Nc. Well I had some car parts delivered to my place by R&L. I must say nothing like getting your delivery a whole week earlier and on top of that the delivery guy knows what he doing. The driver David Ratliff this guy was cool, professional and very quick on his feet. This guy knew exactly where to put my boxes without me telling him. On top of that you can tell he takes his job serious. It's workers like David that are true Assets to the company. R&L and to whom it concern show this guy some appreciation and give him a raise or a free vacation he deserves this. I will forever order my products through R&L knowing David whose OUTSTANDING will treat it as if it was his. Thanks David and please be safe out there. God bless A.Mccoy #I599271921 read more

Delivery person was on time and was able to figure out a difficult delivery situation with the wheels on the pallet catching on the truck floor, quite impressive 5-3-2026 Michigan read more

I'll start by saying, O Stars. This company not only delivered my item 3 weeks late, but damaged. I have piictures where it look like they left my item in the rain, and than ran over the box several time. From the start my item was supposed to be shipped from Mississippi to Louisiana, but ended up in Seattle, I can't make this up, than to top it off missing 2 of the 4 doors that was ordered. Every time I called I was given a delivery date that kept getting extended. Ice never seen such unprofessional behavior with an established freight company every, and I'll just end it here read more

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Terrible service. No phone call before delivery as they had stated. No communication on deliver date. My cabinets were literally falling off the pallet. Straps had been broken, shrink wrap was falling off. Small parts that had fallen out of damaged boxes were placed on top of boxes. read more

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Horrible service. Delivery was supposed to be Tuesday, they rescheduled for Thursday. It's now Thursday, someone called and told me the driver forgot to load the shipment and all drivers now left. I asked for a manager because I'm trying to run a business with time limits, a couple of hours later I received a call again, the agent tells me that manager can't do anything, and that the manager went home already. Delivery is now postponed again to Monday (they won't even try to fix their problem and deliver on Friday) STAY AWAY read more

Honestly I have no idea how these guys are still in business. It has now been 10 days from GA going to WI and still no delivery. NEVER AGAIN!!!!!!!!!!! read more

Dropped a pallet of flooring for our dog rescue center in the middle of my driveway 500 feet from the destination. (Paid for residential delivery). We have many other deliveries to our property - lumber, roofing, etc. This isn't an access issue. Called carrier 5 minutes after it was dropped and they said they'd send the driver back out before end of shift. They did not. Called back next morning and they said they'd completed their service, basically tough shit. 4 phone calls total - the first two were friendly and said they would resolve the issue (they did not) the second two were douche-canoes. read more

R&L Carriers - Dropped the pallet at the top of our driveway 500' from the destination. "Residential delivery" was paid for. - Couriers & Delivery Services Near Me - Canton, Massachusetts

Horrible and rude customer service. They hung up on me while trying to reschedule my delivery after they already made the mistake of scheduling my appointment when they don't even have my package. completely unprofessional. read more

They want take repondsable for there handing of damaged while transport are in warehouse the generator was damaged when we got it they refused to honor thers damage goods read more

I had a very bad experience with R&L Carriers. Flooring was being sent to my new home. It took 3 tries to receive the delivery. The first mistake was caused by the scheduling department. I spoke to an agent and was told I was scheduled. However, she didn't put the order into the system. I hired a couple of helpers to unload the flooring when arriving at my home who waited for several hours So I then set up another delivery. Delivery was scheduled but the product didn't show up. When I called, they let me know the product was not put on the truck that morning. No one called me to explain so I found out by calling when the delivery was two hours late. Once again I paid for a couple of helpers to be at my home to unload Finally after getting in touch with Jeff the terminal manager, on the third try I got the product. As I hired two people to help me with the unloading, paid for three days of work when I should have only paid for one. The two non-deliveries cost me an extra $300 I spoke to R&L and asked for some sort of reimbursement . They denied the request even after acknowledging the debacles I cannot recommend R&L. Poor communication. Poor follow-through. And, not willing to take financial responsibility for egregious mistakes which cost their customers out-of-pocket expenses So, when using R&L Carriers beware. read more

My shipment was addressed wrong and the driver Verlon made a special trip so I could get my delivery after hours and in bad weather far away! I really appreciated him doing that, he was also very nice. read more

Horrible service. They sent a text scheduling a 12pm-5pm all day delivery window for one day. then they changed it to a different day without any notice. No call. No text. And their customer service is rude. read more

They don't even deserve a star.... Had a 800# shipment coming from Wi. too Tn.. Shipped on the 31st. suppose to been delivered the 8th. Got a message on the 6th stating, shipment would arrive on the 8th between 11 and 4. At my home address... Told the place I bought it for, the address to ship it to.. Somehow that address got lost.. ( I don't have tractor & trailer access at my home address) called R&L the next morning, the 7th, to get this straightened out.. Lady said she would get it took care of, called me later that day.. was taken care of...will be delivered tomorrow (the 8th) between 11 and 3... NOT !! Called them back the next morning (the 9th. on a Friday) she said it would be the 12th(Money) ..Now why couldn't they have delivered it on the 8th. Was gonna show up at my place the 8th.. the place of delivery is 8 miles closer an just off the interstate!!! A industrial park...a place for tractor and trailers every day!!! The place it was going to don't take shipments after 11:00am on Friday, told the place of order when ordering.. told this bunch, said there drivers don't leave till 10ish. an they just 70 miles away... No wonder they get bad reviews...my shipment.... Funny... Can make it to my house on the 8th but not there the 9th .. 8 miles closer.... read more

Worst delivery service i have witnessed. The driver arrived and informed us that he was not provided with the correct equipment to deliver our purchase into our office and that he would need to "leave it in the parking lot" of a highly trafficked commercial parking lot. This after he told us there was no ramp into the building and we pointed out three ramps, one within 25 feet of his truck and another area of access that was 50 feet long that required no ramp. if your are a company looking for a professional trucking and transportation company, do yourself a favor and pass on R&L carriers. Side note, the driver drove off with our purchased products refusing to leave his name or tell us what he was going to do with our goods. read more

This is the worst freight company in Southern California, and it doesn't even come close. Every time I've had to deal with them I've had some issue. But I'll go over the last one on 03/03/2025. I ordered a new HVAC system (several thousand dollars). They schedule the delivery between 8am and 3pm. It's a vacant house, so I make sure someone is there all day to receive the order. At 4pm, I call to ask where the delivery is? They tell me it's close and will be there within 2 hours and that they'll text me beforehand. I ask for a specific time since it's already an hour past the delivery window . The lady on the phone hangs up. I call back and ask for the supervisor. The man who answers puts me on hold, except he forgets to mute the call. I can hear the agent who hung up on me mocking me, laughing while telling him about the call. Back to the delivery: No call. No text. Mind you, the company is required to personally deliver and get a signature from the recipient, as well as have them inspect for damage and sign off. We leave the house after the 2 hour window passes (remember, it was to be delivered no later than 3pm and it's already past 7pm at this point). They drop the delivery off at almost 8pm, while no one is home, without a signature, and leave it sitting in the driveway. This is a vacant house in Southern California and they dump thousands of dollars of goods in the driveway for anyone driving by to steal. The most incompetent company and employees you could possible encounter. If you're getting a freight delivery, you might want to check if R&L Carriers is the carrier and rethink your purchase. read more

R&L Carriers - Delivery confirmation - Couriers & Delivery Services Near Me - Canton, Massachusetts

I don't know how the idiot who put a 300 pound sauna 5 feet from my garage door. Couldn't knock on my door and put it in my garage. Another 5 feet I hurt my back trying to get it in there. I would never recommend these people. read more

R&L Carriers LLC when it comes to communication they are great the drivers are amazing I would give 10 stats if it was possible I am not a company, and the personal experience has been remarkable I use the internet to make purchases 99.9 % so this carrier will get all my business ... """I want communication in logistics """ read more

You should ask any company if they use R+L before purchasing anything, because let me tell you the experience is enough to make me shop somewhere else. They are incredibly rude and difficult to deal with. They don't allow you to reschedule a delivery and make you sit around for an 8 hour delivery window. They said they can only be in possession of the shipment for 48 hours... so if they schedule it when you cannot be available (such as on business travel) you are SOL. This is not an appropriate service for residential customers. read more

Excellent customer service, the driver Rob aka Wonder Bread, as he shared with us, was friendly and helpful. Called to give us a heads up on his arrival time. Carefully unloaded our purchase. Would highly recommend. read more

This company just cost me HUNDREDS of dollars due to damaging the engine being delivered and then accepted zero responsibility for the damages they caused. Do not use, do not trust. Terrible service. If I could give zero stars, I would. read more

DO NOT EVER USE THIS COMPANY. I have never left a negative review. However, my experience with RL Carriers has been the worst. They were not delivering to me but the driver was attempting to turn around. He trespassed onto our private, very narrow driveway with no way to turn around. In the process of attempting to back up, he not only damaged a tree but drove off the edge of our newly placed asphalt. He damaged the asphalt (to fix will be over $3000) and displaced the gravel. I called and was directed to fill out a claim form. I had pictures, email statements from neighbors who heard and saw the damage. I was told by the person in charge of claims that the damages were "alleged" and they denied the claim. Never use them if possible and I hope they never trespass on your property. read more

Terrible company, do not, do not use them. You will get service terrible, overcharged, and then charged again!!!!!!!!!!!!!! read more

Amazing company and the driver definitely made it happen! He called 30mi s ahead and let me know where abouts he was. RL is a curbside delivery so the driver went above and beyond to bring the pallet up to my garage after he did not have to. I really appreciate these guys for making it happen for me! read more

2 different deliveries. Missed the delivery date both times. First one (last week), driver didn't make it back in time to deliver ours. Second time, product is at their warehouse in St. Louis on Thursday. Still not getting it today (Monday)...truck was to full so I got bumped, hopefully I'll get it Tuesday. This is a dock to dock delivery, I'm 30 minutes from St. Louis, next to a major highway. Customer services is very polite though. I can't knock them for that, but their logistics is not good in my opinion. read more

Delivery was on time. Driver number WLRLZ was very courteous, friendly, helpful and professional. This employee is a credit to the R & L Carriers team. read more

I received a text message providing a delivery date and time frame; it also stated someone had to be onsite to receive the delivery. I called R+L Carriers to see about rescheduling to ensure I could be onsite. I was transferred four times and ended up with a representative (Rebecca) who was short, cut me off, talked over me, and was rude. She stated, contraindicating the text that I received, that no one had to be present. I finally managed to interrupt her to say I would rather be there so could they reschedule it by one day. Her response was along the lines of, 'Nope. We don't need a signature so we're going to "drop it" that day. We won't reschedule." When I said that's somewhat of a poor response, she told me to take it up with my shipper. The shipment is a pallet of tile so I cringed when she said they were going to "drop it". I guess we'll have to wait to see what we find. read more

Applied for driver position with R&L Carriers, 20 plus years experience perfect driving record and work history, several attempts to contact recruiter to follow up with no luck, several messages over several weeks and finally gave up. Heard this from others that applied also. read more