Contacted these people in May to construct a pergola in July. They said they wanted a deposit of $2300 before they would schedule it. I took the money in first week of June and asked for a date, they said they didn't have one but would get in touch with me.....a month later I had heard nothing and contacted them. The woman was out of the office and said she would get back to me....she did not. I phoned again and she said she had no date so had not bothered to call me and she still had no date. A week or so later (middle of July) I got an email saying "starting soon....just a few more weeks". I replied and asked "in August?"....no response. So I decided to cancel and went to get my deposit back.....the woman withheld $200. She said they had bought a can of stain for me and their time was valuable. Checking with Sherwin Williams I found the stain cost $58.18 so they charged me $143.00 to pick up a can of stain. And I would suspect that they did not make a special trip to pick up the stain, it was likely part of a larger order. I phoned this company and emailed 3 times saying I think this is wrong and I want an additional refund of $143 (I do not mind paying for the stain) and they don't even answer, they simply ignore me. So not only do I feel that this company has run me around for 2 months but they have also cheated my charging $143 for doing nothing. I have been told that they got a big contract in this time and it had to be started within 4 days....it looks like they just dumped their smaller projects. read more