I called asking about snap on bindings, Collin set them to the side for me and when I came in he…read moreremembered me and had it ready for me to try on. He put the bindings on for me and taught me what he was doing, amazing service. Collin is amazing!! Prices are very reasonable! 10/10

Colin went above and beyond the normal customer service experience. I got my bike back in tip-top…read moreshape with very reasonable prices. Highly recommend this store if you have any bike repair needs.

I had an absolutely extraordinary experience here today. SUPERB customer service. SUBERB. I came…read morein with a watch bought on Etsy. A "refurbished" Seiko Alpinist. $188.00, $50 in shipping, $34 in tariff fees, (thank you very little you know who). I knew it was a gamble. It gained four or five minutes per hour. I hoped an adjustment or some work could at least make the watch serviceable. Walked into ARC, no appointment. Kelsy greeted me, directed me to Masami, who stopped his work to look at my watch, he politely identified it as a counterfeit, and said he would adjust the watch (NO CHARGE) to make it as good as it could be. "Would you mind waiting 15 minutes, sir?" What, really?! While Masami adjusted my Fakeo, Kelsy showed me about ten watches that I liked, (an hour), answered my questions, had great acumen, demeanor, and professional poise without projecting attitude or qualifying me, treated me like I was the only one in the store, and confirmed a thing or two she wasn't 100% sure of. Excellent. I don't trust anyone who claims to know everything. I wound up buying a beautiful and very reasonably priced (less than $350 out the door) Seiko and identified another that I will buy in the future. IT GETS BETTER! I asked Masami if installing new guts in my Fakeo would be a good idea, as I don't care about the status, I just like the looks of the watch and want it to keep time. He said he could do that, gave me an estimate, and said that just buying the authentic model would be a better financial path for the long term. I agreed. Always buy the best quality you can afford. Also, as I was checking out, I saw a watch that was beautiful, but redundant, with respect to my purchase, and as I asked a question about the band, Kelsy, being honest, wasn't quite positive about the answer... So one of the store owners, overhearing, (sorry I cannot recall her name and spelling), came over and explained the details to answer my question! AND she interrupted an in person interview to do so! AMAZING. So, the price of an education in a field where money can chase unlimited ends was, for me, a value and a lesson learned for not a disasterous price. And, I found a business that I can TRUST, and recommend. Readers, this is where you should take your watch, engraving and timepiece repair needs. When my budget permits, I will be back at ARC WATCH WORKS to get an authentic replacement for my Fakeo.

Sam at Arc Watch Works is an absolute legend. I wanted to modify my Casio Duro and called just…read moreabout every place from Seattle to Lynwood, they were the only ones to take on the job. The parts I supplied were not perfect and Sam was able to modify them so I could end up with my desired end goal. Removing the bezel from the duro is notoriously difficult, and some say impossible without damage to the watch but he was able to complete it (old bezel was bent but that's expected). Very happy to recommend their workshop but please call ahead to see if they are willing to accept the request.

I've had so many great experiences here shopping their little showroom and participating in their…read moreevents. Love their heart for community. Love the quality of their clothes, totally worth the price. And in the rare occurrence you get a defect, they make returns easy, both in person and online-I've done both. Great brand and great customer service both at this location and in Edmonds.

We've had multiple orders with Hawkins for our company apparel all due to a recommendation from a…read morefriend. The first order we made with them was great, all items were printed as directed and we were happy. - The second order made was exactly the same, however the positioning of the embroidery was different to the original and was noticeably off. * We had to go back and forth about the specific details we made were clearly not followed, and they covered the correction order! * - Our last order with them was submitted and we never heard back for over a month, come to find out it was never MADE! I gave the faith we would get a courtesy or atleast special attention to see our order through. AND AGAIN, the order was missing a specific patch coloring that was ignored or missed on all items! On top of this we were charged 20% more than we were quoted in-store. * After reviewing with the manager, he blamed the loss of communication on us for not double checking the details after it was submitted over a month ago. Now we have to pay for the order all over again if we want the correct final product * A lot of babysitting with this company and staff, especially if you aren't a large client you'll be provided minimal customer service. ************************************************************** - Pricing 1/5 (charges premium pricing but doesn't provide premium service) - Customer Service 1/5 (no consistency from start to finish) - Quality of Services 4/5 (Good work, just no attention to detail) - Speed 3/5 (Average order time when submitted was 1-2 weeks) Overall I wouldn't recommend if you don't have more than 1,000 item order, even then you'll be taking a chance on accuracy and pricing increases.

Very nice on the phone, great customer service! I pulled them up as an alteration location. The…read morelady on the phone told me they only do embroidery. When I commented about it here on Yelp, they fixed the problem. That deserves a good review!

I give credit to Kathy and her team for making me a quilter! A few girlfriends and I were…read moreinterested in learning something new and signed up for a beginner quilting class years ago. The class itself was phenomenal and a game changer for me. It was then when I leadened the value of investing in a quality machine that I can grow into. My mom has quilted on her machine for 40+ years and I love knowing that my machine will be with me for a long time too. You get what you pay for. Walking through the store always puts me in a good mood. There is something about the smell and colors of the gorgeous fabrics ... I just love it. I am grateful that Kathy chose Stanwood for her shop and that I don't have to drive far for such amazing customer service and wide selection. Highly recommend!

By far the classiest shop I think we visited in the area. It's bright and airy inside with plenty…read moreof inventory. The setup of the store works well to provide good customer service.

I got my bike seat post cut. It was $20. I am really happy with the new length. While the post was…read morebeing cut, I was looking at possibly a new seat. These guys measured my sit bone width and made recommendations but did not push me to spend any money at all. They said try out my adjustment first then come back if it still hurts. I will for sure go back

We met with team today about E Bikes and he was awesome! So knowledgeable and patient! Best…read morecustomer service ever. We have bought all of our bikes from Greggs and it is the customer service that brings us back in every time. Thank you!!!

I ordered a bomber jacket thinking it was going to be all natural material only to receive it and…read morerealize that everything inside that comes in contact with human skin was 100% man-made Materials despite what they say . That's right,...chemical leaching plastics. Nylons ,polyester's and acrylics, it's right there on the tag but not adequately expressed on the website. The hypocrisy is laughable ,I mean seriously people, how the hell are you going to sell or even have a company called natural clothing and turn around and sell the complete opposite!!! Stop acting like you're selling the cure only to be perpetuating the poison! Shame on you!

I live in Sacramento and I have never been in this store. However, I had an experience with this…read morecompany that was so impressive, I just had to share! I ordered a dress online from Natural Life (a different company). I tried to return it, but accidentally mailed it to Natural Clothing Company. Alina paid to mail the dress back to me, and included a very nice letter explaining my mistake. Random act of kindness very much appreciated! If I lived in Snohomish, I would definitely support a shop with such amazingly kind employees!

Amazing customer service! My mom's favorite purse was stolen and I left a message trying to see if…read moreI could order a replacement before her upcoming trip. I received a call back outside of their normal hours and she was amazing at helping me make sure I got the correct purse and making sure that it would ship and arrive in time. So very grateful for the fantastic customer service. And for their amazing products that hold up to the test of time and constant use. Nothing else will do for my mom!