I travel almost daily. Many times I rather not mention what I do or why I do it…read more This by far hands down is the BEST HIX experience of ALL TIME. Amazing staff, spacious room huge breakfast offering and fully remodeled. By far. Best experience in 10+ years I would compare this facility to a downtown Sheraton W. ILL BE BACK and will be renting out a floor for a conference soon Keep you the great work and thank you for bringing my faith back into chain facilities

Overall a clean option, but not well staffed or maintained…read more The staff is made up of college kids (somewhat expected in H-ville) but they aren't quite sure of their roles or what to do when something out of the norm arises. The room was clean, but wasn't the room we booked. Also, not a single usb charger spot in the room (besides the old TV trick). Most hotels have lamps with charging ports at least. They could use a refresh or at least at add a port to the rooms for usb and usb-c. The c-store and business center look neglected and empty. Not very inviting for travelers.

Recently stayed here for a few days. Beautiful views and nice resort…read more Pros: - Food was quite good - Staff were welcoming and pretty friendly for the majority. - Outdoor whirlpool was really good / strong pressure and hot temps - Rooms are spacious and cleaning staff are helpful. Example: Will lay out your toiletries neatly on a towel in the bathroom lol - They have Kayak/ Canoe/ Paddle - I enjoyed kayaking around a little island in a group. They go fast though, so be prepared to go at it like an exercise session. It's not leisurely lol Cons: - Staying in the 2nd building is a bit of a trek if you need to go to the main building a lot. Unless l you rather be closer to the water and the Deck. They have golf carts to take you up to main building too but I think it's a bit of a wait sometimes? - Drinks were not great. Sodas are flat, cocktails are not that good and wines are $30 for a half glass. Beers are okay. - Never got a welcome cocktail but when I was leaving I just asked if I could have one and was asked a lot of questions for some reason so I just gave up. lol Overall, I would recommend as scenery is quite nice but there are a few spots they could improve on considering they are charging quite a lot per night during high season.

After nearly 5 years we returned for our anniversary to find that not only has not much changed, in…read morefact, the services at the Marriott have been in decline. Everywhere that I go I have to clean my own chair and seats. This was a sign. First, everything is overpriced. If paying $700 per night wasn't enough, nearly every item on the resort is expensive in a way that does not map to its proportions. $18 for 3 oysters doesn't align with MP, $30 per child to jump on an inflatable raft on the lake, $150/hr jet ski rentals are just the tipping point. Look, I understand that the resort is for people who are privileged and certainly we are one of those people, but that doesn't mean I want to be raked over the coals for every little thing on the Resort. There was a time when everything was included, call me old fashioned, but what's included here? The service and attention to detail is greatly lacking and some staff informed us that it was their first day on the job. It was like pulling teeth to get information out of the front desk. Those failures of the staff are a direct result of poor leadership, and I think the lack of leadership is showing throughout the business as a whole. The spa was underwhelming as well, the two massage chairs (that are not cleaned between uses) and the Amazon 'reflexology' foot massage machine (which only does the right foot), accompanied by an oxygen concentrator that requires you to put on nasal cannula to inhale through some colored liquids for "relaxation" did not give me 5 Star vibes. I did however like the 18+ pool provided by the spa (despite the weeds growing up through the hardscaping), but do I think the whole thing is worth $100 day pass....I do not. The Avalanche Cold shower is to a cold plunge as a tomahawk is to a vegan hamburger, one is playing at being like the other but fails in all the ways that matter. We ate at the Chophouse, which was not bad, I recommend the short rib as it's been braised well. I had the lobster Thermidor as I am picky about steaks and how they are cooked. The lobster was underwhelming and was more of a canner than a mature east coast lobster. The spinach they served with it was overly bitter and should be dropped for the menu, it's not a 5 star vegetable. Use the lobster claws and shells to create a stock and use that to do a nice risotto with the Thermidor. I'm being overly picky but here is my last gripe. If you bring cutlery to a table, don't bring it in hand, use a plate with a napkin on it or a tray. Use oyster forks and small spoons where necessary. Do more. If you're charging $250 for a 50 ounce tomahawk. The service had to match those prices. If not, you cheapen the whole experience Marriott. 3 stars for the lake view.

When we called to ask questions about availability and breakfast the man who answered was very…read morerude. He was not friendly and became immediately irritated when he misunderstood my question. Then yelled, "WHAT ARE YOU LOOKING FOR??" Like I was stupid. Then when I said I'd call back so I could discuss it with my husband he just hung up the phone. It's much cheaper than some of the other options but we decided to pay more to stay elsewhere because of this.

This is the best inn in the area. The rooms were clean and staff were very friendly. They even have…read morea level 2 charger for electric cars. I woukd highly recommend this place.

It's been years since I've stayed at a Holiday Inn and after seeing all the favourable reviews, we…read morebooked to stay at this property in Huntsville. The hotel is located across the street from Walmart and a few fast casual dining places. Check in was efficient. Covid screening was conducted. Hand sanitizer is available in higher traffic areas such as at check in and near the elevator. The room is clean and bed is comfortable. Fridge, microwave, an Keurig machine were available in the room. Free grab and go breakfast is also available including omelettes, sausages, pancakes, choice of prepackaged cereal, yogurt, fresh fruit, bread, coffee, tea, and juice. For those interested in using the pool or fitness areas, proof of vaccination is required. Per the public health unit, only 1 person is allowed in the fitness area per hour (even if my hubby and I wanted to work out together). A comfortable stay for more reasonable prices than many other hotels in the area. Would definitely consider staying here again if in the area.

At the tail end of the colour season Mrs and I went for a weekend to celebrate our milestone event…read more Huntsville being the spot we did our first milestone, so we thought why not another one. We love the north, the autumn in the north and of course the colours. Check in was quick and pleasant stayed on the fourth floor and the view towards the back of the hotel was good. The room quite spacious and the king sized bed was perfect. The bathroom was clean and fresh and over all the hotel is a new and so everything looks fresh. The TV selection is limited with no premium channels. And as usual the remote just as many places we have stayed are slow to react - either low batteries or just the way they are. The breakfast is premise eggs, some meat options and toast, bagels, cinnamon rolls and machine that made pancakes. Which were not useful for us except for toast and bagels. The coffee very weak. Surprised to see non dairy milk provided for cereals and oatmeal which we were pleased. Would definitely return.

New management. Seem like nice people. 90.day cancellation…read morepolicy means I will only ever make a last minute booking now, even though I have come here for the past 10 years. Dishwasher is a super great upgrade. I don't miss washing dishes!! My cabin was the same as ever and that's how u like it.

been coming here for a decade or more. so has my family. new owners...nope…read more Not the same calibre - and not kind to me. This next trip I just booked to Huntsville, guess what - ain't staying here.

Always stayed at the Best Western Plus and wasn't upset with our decision to stay at the BW MUSKOKA…read moreINN. The employees behind the desk were very friendly and helpful when having to replace the tv remote. Very clean, the hotel is 14 years old so we were told but it's like brand new. Definitely looking forward to staying there again next year. We would highly recommend this hotel.

Was very pleased with the Best Western Plus in Huntsville. Clean, well maintained, friendly…read moreservice, great rooms with a king size bed, hot tub, electric fireplace, free breakfast, free Wi-Fi and lots of parking. Also has a pool and gym. Overall a great place to stay if you're in the area.

This is the absolute worst experience I have had staying at a "hotel". The beds were terrible, but…read moreeven more jarring was the absolute terrible smell that permeates this location. I can't even describe what the smell was, but there's a hint of it in the air as you walk in the building. It gets worse in some of the rooms though. Our first room was smelled so disgusting that we had to move rooms because it made me feel ill. The front desk clerk didn't even come to check it out- he just handed us a can of glade. I also want to take a moment to say that the woman who set up and ran the continental breakfast literally yelled at me for timing the broken waffle maker on my phone, insisting the waffle was done well before the two minute timer expired. I have never had an employee yell at me in the middle of a hotel lobby. Take your business elsewhere this place is terrible.

Beds a little too hard for my liking,,, it's at a good location, close to everything, breakfast was…read moregood!

We recently visited the log cabin inn for a nice mini vacation. Nav and the serving staff were…read moretruly the best. Our check in was smooth and arrival to our room after a long drive was perfect. The room was nicely chilled, clean, organized and very spacious. We had a lovely view of the backyard with blooming flowers and a cozy fireplace if needed, plus the jacuzzi tub is such a treat when on vacation. We then enjoyed a lovely meal in the dining room. The restaurant was busy and even though understaffed the experience was truly memorable. Great décor, large beverage selection, and the chef and kitchen staff cooked delicious food. If you enjoy Salmon or Fettuccini, they are phenomenal and my recommendation. This restaurant is also open to the public for dinner so stop by if you are in the neighborhood. We will come back and recommend this hidden gem to our friends and family. Thanks Nav and team for making us feel at home.

I had an issue with them not giving us a menu when we first sat down. We spent about 11 minutes…read morewaiting for a menu and then they brought the cocktail list. The food is just okay. I got the gnocchi and my girlfriend got the lobster meal. Not ideal for lobster and gnocchi but I guess a lot of people got prime ribs but 4 stars. They also charged for a birthday dessert that was weird. Hollllla!

False advertising and bugs On their website they have a list…read moreof "accessible room" items provided in this hotel. The toilet was not raised, as advertised and very hard to get up from it being so low. the bathroom had a tub with rails but if you can't safely get in and out of tub it's useless and there was no walk in shower, as listed. The chair in the room was ridiculously low for an accessible room and the desk chair had no arms to aid getting up from it. The mattress was very squishy and hard to move around in. When I sat on the side of the bed to put shoes on, I kept slipping off because the mattress was so poor. The floor was not flush and had about a half inch lip between the two areas. Would be hard with a wheelchair and a safety hazard if you have to get up in the middle of the night. The front desk worker was not present more times than not. The sign and bell, stating they would be back shortly was behind the desk on the far wall. After getting in the room, I did request to be moved into a proper accessible room but was told the hotel was fully booked. On the second day we left the room when housekeeping arrived- they asked how the room was and I complained about the lack of accessibility and was told the door to enter was accessible. When we arrived back later in the day, both room keys would not work to get in Coincidence? I think not. When we went downstairs there was no one at the front desk. I walked around the desk to get to the bell but it did not work. On the last day, I noticed the bug crawling in the bathroom. On checkout I asked to speak to the manager they were not in so I requested a call back. After a week, nothing. When I filled out the survey, I asked for a call back. They sent a form email with platitudes. I replied that their lack of concern was not acceptable and asked for their manager to contact me. It's been over a week now and nothing. The only good thing was the kitchen staff. They were attentive, helpful and kept the area spotless for breakfast. I do Have pictures and the hotel owner has seen them. Do not recommend.

This hotel is modern and bright. Staff was polite. Room was very clean and smelled fine. There were…read morethe usual attributes in the room. Pricier than many other chain hotels, however. Breakfast included. Pool opens early.